All My Sons Moving & Storage Omdömen 1 996

From the beginning, communication was inconsistent and misleading. When we first spoke with a representative, my husband clearly explained that in addition to our large furniture items, we also had clothes, decorations, and other household belongings that would be packed in boxes. She provided us with a quote based on that information. A second representative called closer to the move date and did not express any confusion about the scope of our move.

However, just a day or two before moving, Justin contacted us and only referenced the large furniture items. When my husband again mentioned boxes and smaller items, Justin seemed confused and then increased our quote.

On moving day, the crew arrived late, and one of the movers smelled strongly of marijuana. The main guy said he was “a little” worried about all of our belongings fitting on the truck, that somehow lead to about a third to a half of our belongings being left behind.

After loading, they told us they would unload the truck the next morning instead of that same day. The lead mover even made a comment along the lines of, “If I was feeling like a cowboy today, we’d unload, but we’ll just do it tomorrow.” This raised serious concerns about whether they had simply chosen not to finish the job. We later overheard him on the phone with the company falsely stating that we had agreed to next-day unloading, which we absolutely had not. They only unloaded that night after my husband called and complained to their logistics department.

To make matters worse, we were told they needed to make additional stops (including going out of the way to drop off a crew member and get a gas card), and it felt like they treated those delays as if they were our responsibility.

My husband had to drive ahead to Florida to meet the movers, while my mother and I, both of whom have physical medical issues, were left to handle the situation. We had to quickly move everything off carpeted areas for a scheduled carpet cleaning, carry remaining items downstairs, and finish cleaning the rest of the house ourselves.

Later that night, I had to drive to Florida to help with things there. Then we had to rent our own truck (at an additional cost), drive back to Savannah, load the remaining items ourselves with the help of a friend, and return to Florida again, late at night. We (my mom, husband, and I) had to then unload the truck (at 2 am), to be able to return it to avoid further rental charges.

When we contacted Justin about the situation, the only solution offered was for us to pay an additional $2,000 for another crew to retrieve the items they left behind, which is why we ended up renting a truck. When we declined, he seemed surprised. He was also rude and condescending throughout our conversations. He lied multiple times.. First saying it was up to the movers whether to load and unload, then claiming it was a mutual decision between us and them, then when he was called out on another lie, he hung up.

The movers caused property damage by repeatedly slamming their dolly onto the brick area in front of our house, breaking several bricks. They only put down protective padding after we asked them to. They also left behind trash, including tape and wrapping materials, and caused scuff marks on our walls, leaving us with even more cleanup.

Overall, this experience was stressful, unprofessional, and extremely costly, not just financially, but physically and emotionally. I would strongly advise anyone considering this company to look elsewhere.

The team led by Tyler P was extremely efficient careful and punctual. Their communication was great and they even went above and beyond to help unload personal effects in my car. They moved an extremely heavy baby Grand piano in the rain. It was absolutely miserable conditions, but they had great teamwork. I could not thank these guys enough for the Care. They took, ensuring my move went smooth.

Tyler P., Maurice B., Armando D. did a great job moving us out of our house and into our new home. They were courteous and professional.

Terrible service. Overcharged, incomplete job, and zero accountability. Left items behind, didn’t assemble the bed like promised, and broke my lamp. I ended up having to buy two new beds. It was not able to be reassembled. I had to go back twice to fix their mess. Save yourself the headache and go elsewhere.

Tyler P. And Ben and Tevin.
The guys that came today to move us were awesome. They arrived on time , were courteous, and made sure our things were loaded on an efficient and safe manner. I was very pleased with their service.

Absolutely horrific experience with All My Sons Indianapolis. Booked them weeks in advance and made sure they would have tools, boxes, etc to help me break down and pack a few pieces of furniture that I wasn't able to do myself. I was assured they were a full service moving company that could assist with those requests. On the day of the move, afternoon came around and I still hadn't heard from them on arrival time. After calling at 4pm, I was assured they were still coming. 30 mins later I received a call saying their first move of the day went longer than expected and they were cancelling me. I told them they needed to figure something out as my pods were being picked up the next day. Over the next 2 hours I received calls they were working to gather a team. At 6pm two young men in an unmarked suv and no uniforms arrived at my home with no equipment. They were able to load the boxes, but had no tools to help me break down the furniture I needed to pack in the pod. Therefore, I was forced to leave it. When they were almost done, I received a call from All My Sons saying they were canceling my move (again). When I said well then who is in my house, the woman recommended I "lock my doors" as it wasn't them. When I called the next day to make a complaint, I found out All My Sons had called a contract company (at NO time was I informed of this during). I have called numerous times to try to resolve my complaint - I didn't get what I paid for- and every time I am assured they are looking into it and I will receive a call back, crickets. Their business plan is clearly to ignore complaints until the customer gives up. Unprofessional, horrible customer service, deceptive practices, massive waste of my time and money. I do not recommend and will continue to let anyone moving know to avoid this business like the plague. Moving is stressful enough, and this business made it so much worse.

Consistent communication from the office and from the guys on the truck. The guys were polite, attentive, and efficient.

Tyler P, Nas, Derek, Mike, guys worked together fantastic and efficient.

I had an excellent experience with this moving company today. From start to finish, the team was professional, efficient, and genuinely cared about making the move as smooth as possible.

A special shoutout to Tyler P, Derrick, and the entire crew—they were outstanding. They showed up on time, handled everything with care, and worked quickly without ever cutting corners. Moving can be stressful, but they kept everything organized and even brought a positive attitude that made the whole process easier.

They treated my belongings like their own, making sure everything was protected and placed exactly where I needed it. Their teamwork and communication really stood out, and you can tell they take pride in what they do.

I highly recommend this company to anyone looking for reliable, hardworking movers. If you get Tyler P, Derrick, and their crew, you’re in great hands!

Tyler P, Derrick and crew was fantastic! Professional, friendly and handled our things with care. Will definitely recommend them to anyone and will be sure to contact them for future moving needs.

Tyler and his team was Awesome!!!! I would highly recommend this company to anyone

Tyler P. and Derrick were great! They took care of our couch and arrived on time!

I just had Mario and Quintell move a 6 foot cigar humidor from my garage to my living room. They were professional and quick. Will definantly use them again

Tyler and Armando are really great. They packed and unpacked the staff with great care. I will definitely work with All my sons again

Hired from the web. Received call, confirmed address, and scheduled for move. When no call day of move I called them and was told I was too far away and would need to pay considerably more for travel time. I asked for refund. Had to book last minute for more money. What a waste of my time.

DO NOT HIRE!!
We were moving our belongings into a storage unit 8 minutes down the road. they told me it would take 3-4 hours and would cost $189 a hour. I paid over $1200 !! and all my stuff was just throw into the storage unit. I couldn’t even get the rolling door open because it was all pilled on top of the door and when i finally got the door open my stuff fell out on top of me and went everywhere. I emailed management, OF COURSE NO RESPONSE. VERY UNHAPPY! DO NOT USE THEM.

Unfortunately this company falls short on professionalism and service. The team showed up late for a full pack and move, didn't get everything packed and left my house before loading everything into the truck. The team started out strong then just completely slowed down, with disappearances and many smoke breaks, and I myself spent 4 hours packing boxes for them even though that was their job. If I had not "helped" they would have left so much more behind. The next morning they held my items hostage claiming I had to pay before they would leave the warehouse to deliver even though my bill of lading clearly said pay upon delivery and before unloading. Upon delivery, they haphazardly dropped off items all over the house, boxes were unlabeled and so many poorly packed, ie porcelain not even wrapped in paper, then they ran off before telling me how I was to get the rest of my things. I asked the one in charge but he had no answer. Later that evening, I get an unsolicited email from the local company telling me how much it was going to cost to have them pick up and deliver all the items they left behind ($2000). I had a contract that was not supposed to increase so they purposely left things behind to try and get more money from me. I had to get my own Uhaul to go and get my belongings. I have tried to get the company to provide a partial refund but what they have offered is offensive compared to the total bill and includes the biggest proportion to cover damaged goods ($350) the Uhaul ($200) which I should never had to get in the first place, and wardrobe boxes ($150) which the movers didn't bring with them and stuffed my hanging clothes in small boxes or left them behind in multiple closets. They left behind items in every room of my house to varying degrees and ignored items on the patio. The company takes no responsibility at all in the overall packing, loading and delivery process. They did not finish the job and take no responsibility for that. Please look elsewhere if you want a successful move or to be valued as a client.

I wish I could give them -5 stars!!! I wish I had the brain-power to continuously write these reviews but I can barely function now after fighting with these people for the last 3 days.... please read my review on Google, Facebook & Yelp if u are truly interested... it is long but PLEASE if you or a loved one are in a desperate domestic situation these are the LAST people you want to deal with while trying to deal with everything else too. I spoke with Amy, Matt & finally the OM Clay yesterday (all per my calls since noone EVER called me except when they wanted MORE money.) I was hung up on multiple occasions, it is truly not worth the hassle..... save your wallet and yourself several days of migraines and choose literally almost anyone else... I bet your neighbors could do a better job than these "professionals"... I use that word VERY loosely.

DO NOT HIRE THIS COMPANY.

I didn’t accept a $900 settlement offer from this company so I can write an honest review.

We moved approx 9 miles within Brentwood, Tennessee, and this move cost us $5,038.28, more than $1,000 above the original quote after added fees.

Before the move, the crew was told multiple times that we had important antiques. We were assured they were experienced and knew how to handle them. The team leader even recommended that we purchase the AMS Protection Plan for peace of mind, which we did.

During the move, the team leader tilted our approx 285-year-old Dutch long case grandfather clock forward, causing the brass works to fall approximately six feet onto a ceramic tile floor. A local branch supervisor and that supervisor’s senior manager were present and witnessed the incident. At the time, the team leader accepted responsibility. In fact, he actually said, “I’ll take the L.” which seems enormously & unacceptably casual for the amount of damage that was done.

Before the move, the clock was working properly. After the incident, the clock no longer keeps time, the brass works and decorative elements were damaged and broken off, and the mechanism cannot even be placed back into the case for decorative display without repair.

When we filed our claim, the company initially acknowledged that this damage was covered under the protection plan and asked for a repair estimate. We provided a conservative written estimate of $3,347.48 from a local clock repair company. We also had three Waterford crystal glasses broken during the move, with a replacement cost of about $300.

Despite this, All My Sons offered only $900 total to resolve the claim. In my opinion, that was not a fair response to the damage they caused during this move.

The move itself also had serious operational problems. The company refused to come out to the house in advance to quote the job, apparently double-booked the movers who said they had to cancel someone else’s move, did not bring boxes they knew were needed, and packed items carelessly into oversized wardrobe boxes.

Based on my experience, I would not use this company again and would strongly encourage others to document everything very carefully before & after hiring them.

The $900 they were willing to pay required that we sign a confidentiality agreement. It’s worth $900 for me to tell you what happened and let you know that YOU’RE NOT SEEING ALL THE NEGATIVE EXPERIENCES PEOPLE ARE ACTUALLY HAVING WITH THIS COMPANY.

When reading the favorable reviews, please be aware it’s very likely that

ANYONE WHO ACCEPTED A SETTLEMENT OFFER WAS NOT LEGALLY ABLE TO LEAVE A REVIEW