We approached Allison Homes about purchasing a bungalow in the future at Frampton. Roxy was very helpful and informative, she even encouraged us to walk around the area a talk to those that have alrea... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Steve and Wayne at Venus Fields have been absolutely superb. I cannot thank them enough for ensuring any issues found are resolved in a timely manner. These guys deserve some serious recognition from... Se mer
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We had a fantastic experience this morning with Lianne Hobbs she was so helpful, she walked us round the site explained everything to us about the new houses . We would highly recommend.
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Rachel has been nothing but professional and thorough in the process of buying a new home. She went above and beyond to help us and to answer our many questions. Whilst we decided in the end not to pr... Se mer
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Företagsinformation
Skrivet av företaget
Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.
Allison Homes
Skrivet av företaget
- ‘Luxury homes with space to grow’
- We’re committed to providing high quality, traditionally-built homes that are thoughtfully designed to give you space to grow. Whether you’re looking for your first home or your next home, if you’re looking for more room, in the right location, with the best schools nearby; you can rest assured that we research the sites for our developments rigorously, to ensure you get the lifestyle you want, in a home that stands the test of time. We’re proud of our superior build quality, and distinctive designs achieved by our architects. They carefully reflect the character and heritage of the location, providing a choice of house styles which each have their own character and are designed to maximise space. This results in well thought out living spaces that work. Our talented craftsmen then add top quality finishes and you add the personality. GREAT DESIGN, WHATEVER YOUR STYLE We believe a home should allow you the space to live your way; so our bespoke design service allows you to make changes to your home’s layout to make sure that it works for the whole family. You can customise your new home’s interior from top to bottom creating an affordable, yet luxurious home. Choose from high-spec kitchen appliances, stylish worktops and Bosch appliances, personalise bathrooms with stunning Italian ceramics and wall colours to suit your theme. We even have a range of designer furnishing packages available, which allow you to make your home as individual as you are and offer excellent value for money. If you choose to furnish your home with us, we’ll even make sure everything is delivered and in place ready for you to move in and relax. YOUR SEARCH IS OVER Our attention to detail doesn’t stop at the front door, we pay as much attention to the outside as the inside of our newly built homes. You’ll find plenty of green spaces and safe play areas for children to play.We pride ourselves in building communities, not just homes. All of our homes are sited in carefully-chosen locations, so you’ll have a range of amenities and the best local schools nearby. BETTER HOMES, BETTER ENVIRONMENT We believe in better homes that are also better for the environment. Our innovative technology and construction methods mean that our homes have great heat-retention ratings; which could save you hundreds of pounds on your energy bills every year. Energy efficient boilers and lighting also help you to run your home for less.
Our Commitment To You
🌟🌟🌟🌟🌟 Customer Charter
Our commitment to you as our customer is to provide you with a good service and all the relevant information you may need at the appropriate stage before, during and after your purchase.
The Allison Homes charter is our promise to you, as a home buyer as to what you can expect with regards to the level of service and commitment from us to you.
🌟🌟🌟🌟🌟Reservation
At the point you have made your decision to buy your new home, you will complete a pre reservation form detailing information in relation to the chosen home. You will complete the checklist and the reservation agreement, setting out the key terms and conditions of the purchase including the price, reservation period and other important information relating to your new home.
🌟🌟🌟🌟🌟Meet the builder
When you reserve your new home, an appointment will be made by the sales executive for you to meet your dedicated experienced site manager. This will give you the opportunity to watch your home progress, review timings and plans and to raise any questions you may have in relation to your home.
Points of contact
We will also provide you with a main point of contact during the whole home buying process. This member of staff will assist you with any information you may need during your reservation, your moving in experience and beyond. Our sales team are fully trained and can guide you through the process of buying your new home, assisting you through the experience and answer any questions you may have in relation to your chosen home.
🌟🌟🌟🌟🌟Specification
We will discuss at the point of your pre reservation/reservation agreement what specification has been chosen. The offered specifications are dependent on the local area, so this can vary on the locality of the development. You will have the opportunity to make some choices to personalise some elements of your new home, depending on the build stage of your selected home. You may wish to enhance your home from our range of “JUST FOR YOU” and our sales executive will be on hand to discuss this with you.
🌟🌟🌟🌟🌟Estimated build completion
When you sign the reservation agreement, we will provide an estimated completion date for the purchase of your home. We will then provide regular updates on construction progress. However, one thing to be aware of is that the building industry is subject to the very changeable weather which can affect progress of the construction of your home. Also, there may be occasions when events occur which we had not foreseen and are totally out of our control despite best efforts to take everything into account. Should you be affected by a delay, rest assured you will be informed of a revised completion date if this is required.
🌟🌟🌟🌟🌟Health & Safety
We provide health and safety advice to reduce as far as possible the risks of being on the development while construction is taking place. We welcome you to take up the opportunity of visiting your new home whilst it is under construction. However, building sites are dangerous places therefore access is at complete discretion of the appointed experienced site manager and must be strictly by appointment only. You will need to wear the appropriate protective clothing and be escorted by a Allison Homes trained member of the team during construction. Anyone not escorted by one of our representatives will be at their own risk and we cannot be held responsible.
🌟🌟🌟🌟🌟Health and safety during occupation
During this period, we will try and ensure as far as we are able that any further construction work on the site is carried out in such a manner so that it causes as little inconvenience to you as we can. Once you move into your new home, we will supply you with your homeowner handover documentation providing advice on the safety rules on how to keep you and your family safe during this time.
🌟🌟🌟🌟🌟Pre- plaster inspection
Prior to moving in you will be invited by the sales executive to attend a pre- plaster inspection with your site manager, who will provide you with a guided tour of your new home. This is a chance to see the chosen house type design, the positioning of plumbing and electrical positions and to finally confirm the “just for you” that you have already ordered for your home.
🌟🌟🌟🌟🌟New Home Demonstration
You will be invited to attend your new home demonstration prior to you taking occupation of your new home. This is a guided tour to help you become familiar with your home including where everything is located, dealing with operational aspects, other various features and ensuring that you are happy with your home. It is important that you attend your new home demonstration as from our experience many customers find it invaluable in getting to know their new home.
🌟🌟🌟🌟🌟Quality Assured and Warranty information
Your home will be built in accordance with the relevant planning permission, building regulations and industry standards. In addition, your home will be inspected during the construction phases and on completion day you will be provided with a quality assured certificate. Your home will also be covered by a 10-year warranty provided by either NHBC/ LABC or equivalent. Details of this will be supplied on a memory stick following completion.
Congratulations you have completed on your new home & our commitment continues
Courtesy Call
Within a few days of you legally completing the purchase of your new home you will be contacted by a member of our team, to ensure all is well. We will then make an appointment to review how you are settling into your new home. We call this the “14 Day Settling In” review.
🌟🌟🌟🌟🌟14 day settling in review
Occasionally things may not be quite right and some items may need clarification when you move into your new home.
The aim of the “14 Day Settling In” review is to discuss your new home, obtain feedback from you on the process and to agree with you on any items that may need sorting out. We will then coordinate with you as to when these works will be carried out. After the initial 14-day review and you have agreed that any required works have been completed you will be passed over to our dedicated aftercare service team who are there to deal with any warranty aspects for a two-year period after your purchase.
In the first instance if you need to raise an issue you should email customercare@larkfleethomes.co.uk detailing the matter. The after-care service team will contact you to discuss the situation. However, if the matter is an emergency there is a dedicated telephone number provided in your handover pack.
🌟🌟🌟🌟🌟12-month courtesy call
On the 1st anniversary of owning your home, our dedicated team will make contact with you to ensure that you are enjoying your new home and that any on-going issues outstanding are being dealt with efficiently.
Thank you
Finally, as a thank you for being a loyal customer you will receive a £1000 voucher towards a future purchase from Larkfleet Group Limited.
Kontaktuppgifter
Fleet House, Cygnet Road, Hampton, PE7 8FD, Peterborough, Storbritannien
- 01778 391550
- communications@allison-homes.com
- allison-homes.co.uk
4,7
Utmärkt
643 omdömen
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New home move 1 week ago
We moved into our new home last week, Paula and Michael in particular have been extremely helpful from the minute we met them. Paula has been in contact frequently making sure everything is okay, she delivered a helpful and thoughtful house demo along with going above and beyond when supporting with any requests I have had in the last week. She has responded to my queries very quickly and has always called me to ensure things have been resolved thoroughly which has taken the stress off moving home with two young children. From the minute we moved in Michael has been on hand to answer any questions and solve any minor issues quickly and efficiently. He has also taken the time to come to the house in person a few times to ensure everything is okay and offered great customer service when doing so. Overall they have both supported us with a smooth and calm move in process and we are very impressed.
27 mars 2026
Omdöme utan inbjudan
Svar från Allison Homes
Hello Amy,
Thank you for your wonderful feedback! We’re delighted to hear your move into your new home has been such a smooth and positive experience.
It’s fantastic to know Paula and Michael have provided such attentive and supportive care, helping to make the transition as stress-free as possible, especially during such a busy time. We’ll be sure to pass on your kind words to them both, they’ll be thrilled to hear them.
- Allison Homes team
I have just moved into my new bungalow …
I have just moved into my new bungalow at Frampton Gate. It's great design, well built cosy and warm.
A big shout out to Roxy who kept me informed on how the build was going every week.
Any problem or issues I had was discussed by another two members of the site team Paula and Nick who helped rectify any problems as soon as possible.
Overall I'm very pleased with my purchase of my new bungalow from Allison Homes.
2 april 2026
Omdöme utan inbjudan
Svar från Allison Homes
Hello Kevin,
Thank you for your lovely review and congratulations on your new bungalow at Frampton Gate! We’re delighted to hear you’re so pleased with the design, build quality, and comfort of your new home.
It’s great to know Roxy kept you well informed throughout the build, and that Paula and Nick were able to support you quickly with any queries or issues. We’ll be sure to pass on your kind words to them all.
- Allison Homes team
5 Star Service and Homes
Very quick and organised viewings with a perfect service from Annabelle (Sales Executive). She is an asset to the company, and incredibly friendly, personable and knowledgable. The homes on The Oaks are perfect too.
28 mars 2026
Omdöme utan inbjudan
Svar från Allison Homes
Hello Tyler,
Thank you for your fantastic review! We’re delighted to hear you had such a positive experience at The Oaks, with Annabelle providing friendly, knowledgeable, and well-organised support throughout your visit.
It’s wonderful to know you’re impressed with the homes too, we’ll be sure to pass on your kind words to Annabelle.
- Allison Homes team
These 5 stars belong to Rachel Brown
These 5 stars belong to Rachel Brown, not only did we trust her judgment on viewing plot 250 she reassured us the whole way through, being first time buyers it’s a scary world but if you’re Lucky enough to have Rachel guide you through the process it will be a blast. Thank you once again to Allison homes on our beautiful new home but mainly a huge thank you to Rachel for being patient & guiding us every step of the way, a true credit to Allison homes 😊
28 mars 2026
Omdöme utan inbjudan
Svar från Allison Homes
Hello Charlotte,
Thank you for your fantastic review and congratulations on your new home! We’re so pleased to hear Rachel made such a positive difference to your experience, providing reassurance and guidance every step of the way as first-time buyers.
It’s wonderful to know you felt confident trusting her advice, we’ll be sure to pass on your kind words to Rachel, she’ll be absolutely delighted.
Wishing you the best in your beautiful new home!
- Allison Homes team
Just moved in to our new home on Venus…
Just moved in to our new home on Venus Fields, Needham Market and it is amazing. Just wanted to give a huge shoutout to our site manager Steve and his team Lou and Wayne they have been nothing but wonderfull !!!!
27 mars 2026
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Svar från Allison Homes
Hello Craig,
Thank you for your wonderful feedback and congratulations on your new home at Venus Fields! We’re delighted to hear you’re so happy and that Steve, Lou, and Wayne have made such a positive impression.
We’ll be sure to pass on your kind words to the team, they’ll be thrilled to hear them.
Wishing you the best in your new home!
- Allison Homes team
Our Dream Home!
I cannot express highly enough how wonderful Richard and Chloe have been throughout our move to Kings Meadow. Their attentiveness, professionalism, and truly exceptional customer service have shone through at every stage. They have gone above and beyond at every opportunity, and we could not be more grateful.
We are absolutely delighted with the build quality delivered by Richard and his team — it’s clear they take real pride in their work.
Thank you both so much for making this experience such a positive one.
26 mars 2026
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Svar från Allison Homes
Hello Ellen,
Thank you so much for your wonderful review! We’re delighted to hear Richard and Chloe made such a positive impact throughout your move to Kings Meadow, providing attentive and professional support every step of the way.
It’s fantastic to know you’re so pleased with the build quality and that the team’s pride in their work has really shone through. We’ll be sure to pass on your kind words to them both - they’ll be thrilled!
Wishing you every happiness in your new home.
- Allison Homes team
Great Customer Service
Popped into the Wootton Grange Showroom yesterday and met Tania who was very helpful regarding our enquiry to purchase one of the Allison Homes on the estate. All of the options regarding the purchase of the property were clearly explained and we hope to be in touch with her in the near future.
21 mars 2026
Omdöme utan inbjudan
Svar från Allison Homes
Hello Shirley,
Thank you for your kind feedback! We’re delighted to hear Tania was so helpful during your visit to Wootton Grange and that she was able to clearly explain all the options available to you.
We look forward to hearing from you again soon and supporting you further on your home-buying journey.
- Allison Homes team
Welcoming and friendly.
Roxy was very welcoming and friendly. She answered every question that we asked and was very knowledgeable about the build of the houses. We visited quite a few of the developers in the area and in comparison (apart from one other), the others left me with no interest to buy a house. Thanks Roxy for showing us around the gorgeous houses.
9 mars 2026
Omdöme utan inbjudan
Svar från Allison Homes
Hello Jo
Thank you so much for the amazing feedback! We're thrilled you are still interested in a new home with Allison and we'll be sure to pass on your comments to Roxy.
If you need anything further in your search, please don't hesitate to get in touch
- Allison Homes Team
Operative Dennis
Operative Dennis
He done the sealant around the bath and put the bath panel back on.
He did absolutely brilliant job am so pleased I managed to get home in time.
He was very kind and professional guy.
It was a pleasure talking to him.
9 mars 2026
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Svar från Allison Homes
Hello Margaret
Fantastic to hear Dennis was able to help with your bath and thank you for taking the time to leave such wonderful feedback. We'll pass your comments on to Dennis and if you need anything further please let us know
- Allison Homes Team
Kevin at Allison homes has been…
Kevin at Allison homes has been fantastic and gone above and beyond for any snagging issues we’ve had with the house- thank you very much!
9 mars 2026
Omdöme utan inbjudan
Svar från Allison Homes
Hi Callum
Thank you for your excellent feedback! Wonderful to hear Kevin has been so helpful and if you need anything further please let us know. We'll be sure to share your comments with Kevin too!
-Allison Homes Team
3 of the best at Beaufort Gardens!
We have just moved into our dream home on the Beaufort Gardens development and honestly cannot speak highly enough of how amazing our experience has been from start to finish! 3 extra special shout outs to Angie who is just utterly amazing at her job always going above and beyond and honestly caring so much about making sure you get the best and everything is done correctly, keeping you updated with everything, just feel in great hands knowing she is always there! Will who without him we wouldnt have got our forever home so cannot ever thank them enough. Finally Grant, who already seems so on the ball with sorting anything out and making sure things are getting done, and that we are happy so thank you thank thank you, the best team there is!!!
9 mars 2026
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Svar från Allison Homes
Hello Lauren
Thank you for your incredible feedback and its wonderful to hear you're so happy in your new home in Market Deeping. We'll share your comments with Angie, Will, and Grant, but if you need anything further, you know who to speak to!
- Allison Homes Team
Friendly, knowledgable and great customer service.
My husband and I had a great experience visiting Sophie at their Thorney Park estate. She was friendly, helpful and had answers to all our questions. It was a pleasure reserving our house with her and we can’t wait to complete and move in. Sophie is keeping in contact along the way and on hand whenever I have questions. Go see her at the new Whittlesey site and get that beautiful Allison Homes house of yours reserved!
Also a thank you to Samantha (manager) who was also very friendly and helpful talking us through the part exchange quote and process.
21 februari 2026
Omdöme utan inbjudan
Svar från Allison Homes
Hi Gemma
Thank you for your amazing feedback about Sophie and Samantha. We'll be sure to pass on your kind words, and thrilled to hear you had such a positive experience
- Allison Homes Team
Sophie at Abbey Park was without a…
Sophie at Abbey Park was without a shadow of doubt the most helpful and engaged we have found during the search for our next home. She went out of her way to answer any queries and was always, always contactable via phone or WhatsApp. A true professional and fun to be around. My husband and I both highly rate Sophie’s professional, knowledge and insights. Allison Homes are lucky to have her!!
28 februari 2026
Omdöme utan inbjudan
Svar från Allison Homes
Hi Nasreen
Thank you so much for taking the time to give such incredible feedback. We're thrilled to hear how how helpful you fund Sophie and we'll be sure to pass on your comments to her.
If you need anything further, please don't hesitate to get in touch with Sophie
- Allison Homes Team
First class service
First class service, Annabella replied on a Sunday and was very knowledgeable on visit.
6 mars 2026
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Svar från Allison Homes
Hi Daniel
Thanks for your feedback and great to hear you're so happy with Annabella. We'll pass on your feedback, and if you need anything else as part of your home search, please get in touch again
- Allison Homes Team
Great friendliness and service from Claire
Claire from Cranbrook Grange Somersham was very friendly, helpful, informative and very knowledgeable about the site and houses.. this gave us confidence in the development and any questions she had to refer to her Manager, she did immediately with efficiency and on each occasion came back to us with a response as quickly as was possible.
7 mars 2026
Omdöme utan inbjudan
Svar från Allison Homes
Hi Kerry
Fantastic to hear about your experience at Cranbrook Grange and wonderful to hear you're getting the information and support you need.
We'll pass on your feedback and if you need anything further, please get in touch with Claire
- Allison Homes Team
Viewing experience
Shaun made us feel welcome from the moment we walked in. He listened to what we wanted in a new home and paired us up with 2 properties. One of which fits the bill down to the last detail. There was no pressure and he gave us lots of information and allowed us to go off by ourselves to view some homes around the estate. We've not experienced this at other companies we have visited.
27 februari 2026
Omdöme utan inbjudan
Svar från Allison Homes
Hello Jake
Thank you so much for leaving your amazing feedback. It's fantastic to hear Shaun was so helpful in finding you a new home and we'll pass on your feedback to him.
If you need anything further, please reach out to the team at Kings Meadow and we'll be happy to help
- Allison Homes Team
We visited the showroom at Beaufort…
We visited the showroom at Beaufort Gardens, Market Deeping on numerous occasions. On every visit Angie was kind, courteous and extremely helpful. She did her utmost to help us and went above and beyond to ensure every avenue was explored. Thank you
22 februari 2026
Omdöme utan inbjudan
Svar från Allison Homes
Hello Debbie,
Thank you for your lovely feedback! We’re delighted to hear Angie made each of your visits to Beaufort Gardens so positive.
It’s wonderful to know she went above and beyond to explore every option for you - we’ll be sure to pass on your kind words.
- Allison Homes
i have been sent this (how was my visit…
i have been sent this (how was my visit form) 25 times and not counting the 30 times before . this is nothing short of harassment have complained before about the shocking customer services and a CEO contacted us which was a waste of time think maybe legal advise is needed here
23 februari 2026
Omdöme utan inbjudan
Svar från Allison Homes
Hi Jurgen,
We investigated the matter last year and requested further information so we could diagnose the issue (as the screengrab of your inbox alone was not sufficient to resolve it), but we did not receive a response.
We have reviewed the matter again and can confirm our CRM records show only one review email was issued in April last year, and a further review email was issued in February this year.
You have received more than one email from us because we can also see that since April 2023 we have received 11 separate website enquiries from yourself and your partner using the same email address. Due to multiple duplicates on our system, these records have required merging on several occasions, which may explain why you have seen multiple touchpoints in relation to your enquiries. However, you should still not be receiving the volume of review requests you have referenced.
To help us resolve this properly, can we ask again (as previously requested) for you to forward all of the automated emails you’ve received in February, including the full email headers, to groupmarketing@allison-group.com. This will allow our IT team to investigate message IDs, delivery timestamps and header data so we can determine whether duplication is occurring in transit or within your mailbox configuration (for example mailbox rules, forwarding or sync settings). The screengrab alone is not sufficient for diagnosis.
We would really appreciate continuing the conversation via email. It is difficult for us to assist through Trustpilot because the technical information we need cannot be shared here.
We have been kind, patient and considered in the way we have handled multiple enquiries across multiple sites over several years. Our sales, marketing and technical teams have invested significant time in understanding your requirements and supporting your homebuying journey. Even our CEO has engaged with you directly to address your concerns. At times this is challenging for us to reconcile with repeated one-star feedback, particularly when we have also received positive communications from you thanking us for our time and care. We hope you appreciate the effort we have made to support you.
We have now removed your email address from our CRM system to prevent further automated communications. Please note that if you submit a new website enquiry, your email address will be re-added and you may be opted in again in accordance with our enquiry process. To avoid this, please continue communicating with the sales advisors who are assisting you across the sites you are considering, and send your technical issues to groupmarketing@allison-group.com.
We remain committed to resolving any genuine issues and thank you for your understanding.
Kind regards,
Allison Homes team
Boiler accessibility
Rob came today and solved a particular problem where the built in boiler had been installed in a cupboard and the front panel of the boiler could not be removed for servicing. He's made the panel removable so that servicing can now be achieved. Well done Rob 👍
23 februari 2026
Omdöme utan inbjudan
Svar från Allison Homes
Hello Richard,
Thank you for your kind feedback! We’re so pleased to hear Rob was able to resolve the issue and ensure the boiler can now be serviced properly.
We’ll be sure to pass on your feedback - he’ll be delighted.
- Allison Homes team
Very helpful and knowledgeable
Very helpful and knowledgeable. Easy to talk to and welcoming
22 februari 2026
Omdöme utan inbjudan
Svar från Allison Homes
Hello,
Thank you for your kind feedback! We’re delighted to hear you found the team helpful, knowledgeable, and easy to talk to.
- Allison Homes team
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