Allies of Skin Omdömen 43

I used to genuinely like this company and their products, which makes this situation even more disappointing.
€213 was suddenly charged from my card for a “subscription” that I never had. I contacted customer support immediately after noticing the charge, asking them to stop the order and refund the payment.
For 3 days and 5 emails I was completely ignored. Then, literally right after I received the email saying the package had been shipped, they suddenly replied within an hour saying it was “too late” to do anything.
Also I contacted my bank to dispute the transaction because I did not authorize this payment at the time it was taken. Unfortunately, the bank refused to help because the company used an old authorization from months ago.

What is even more concerning is that after this happened, I found many similar reviews from other customers describing the exact same situation with unexpected subscription charges.

I honestly did not expect this from such a well-known brand. I will never purchase from this company again after this experience.

I ordered several of their products from various outlets including directly. It’s cheaper not directly although they do offer a loyalty program.
I cannot get on with the products which made my skin red and peel.
When it came to cancelling the orders which they put on auto replenishment that has been a big problem.
I tried several times over a day but their site wasn’t working. I emailed and no response. I find my card has been charged and only now can I cancel the next order.
I will reject it from the courier.

Horrible! I have asked to reroute my parcel which hasbt even left their facility yet. At this point they offered me to monitor closely and to the courier as the order cannot be modified or CANCELLED. Means my 200 dollar order will disappear and no money refund will be issued.

My order with a value of over £200 has not been delivered. It was ordered 3 weeks ago.
Customer services are not engaging with my emails. I have sent numerous emails and message via instagram.
Incredibly bad service, so disappointing and as a customer of their products for over 18 months i have decided i will not continue to use their products as i can’t rely on the deliveries being managed properly.

Placed an order and never received the goods because the delivery service said they failed to reach my home?! Then I changed to a service point on their website and for 2 weeks they said the place is closed. No offer of a refund of almost £200 until they get their goods from the courier even though it’s said undelivered. Reported it to credit card company and PayPal. Useless company do not waste your time

I bought two skincare products from Allies of Skin: the vitamin C Serum and Peptides & Antioxidants Advanced Firming Daily Treatment. I experienced redness and bumps the morning after the first use. I then reached out within a week to return the products and request a refund.

The brand's website states returns are accepted "for any reason" within 30 days, and that slightly used products are eligible for return. However, customer service told me I was required to provide photos of my reaction and a batch number to proceed, conditions that are not mentioned anywhere in their published policy.

When I declined to share photos for personal privacy reasons, I was told that opened products are not eligible for returns, which directly contradicts their own returns page, which accepts items in "slightly used, usable condition."

I was not asking for anything outside what the policy entitles customers to. A company that advertises a "for any reason" return guarantee should honor it without adding undisclosed conditions.

Update: the company did eventually issue a full refund.

Terrible customer service from the Allies of Skin UK website.

I’ve message them to change my delivery postcode because it was wrong and got an email saying that they will do it and nobody did it.

DHL now tried to deliver my parcel to a wrong address and there’s no way of me being able to contact them or change that postcode.

The customer team from Allies also went completely quiet at me. Just not good enough for a premium skin care brand

Love their sunscreen, but hated the 20% vit C serum which is so thick and sticky and oily, you feel it all day on your face

*updated*
I finally received my order after a long time waiting. I am satisfied with the products themselves, not the shipping time, which have negativly impacted my experience.

I have not yet received my order. I spent over 600 hunderd euros a month ago, and the expected delivery time was 6 days. It´s been almost 30 days! The shipping services should be premium, aligned with the brand segment. It´s not okay to wait a month for a hundred-euro order to be delivered. The other concern is the future orders I subscribed to, which I´m considering canceling and replacing with a new brand.

NOT HAPPY AT ALL.

Appalling behaviour and terrible product. Firstly the product gave me spots I’ve not had since being a teenager. Secondly signed me up for a repeat subscription with no clear messaging. TOTAL SCAM!

They put me on a repeat subscription for an item I never ordered! They do not have a customer service phone number. Annoying.

This company puts you on a repeat subscription without you realising. Just had £247.11 taken out of my account a month after my first order. My products last me 3 - -4 months roughly .
No information that I was on a subscription on my receipt. I’m now in the process of trying to get my money returned.
I will never support this company again.
Well done Allies of Skin - you’re doing a great job of pissing off your customers🤦🏼‍♀️

This product is really good at marketing but is absolute TRASH!!!! What a waste of money! I diligently used the creams (the purple and green serum and the eye serum and zero improvement - in fact a part of my undereye got worse!!!!) DO NOT BUY and waste your money. Also they wont return from Canada so I am stuck with the product

While they are great at sending you purchases - the return process is atrocious. I do not trust purchasing from them unfortunately and I reccomend buying from
Amazon. It is a nightmare to get in contact with anyone, and their return policy says “when we receive your package we will let you know”- clearly not true.

Horrible customer service

SCAMMERS!!!! Never received their parcel, then I provided them with proof from my outdoor camera that there was no one to deliver this parcel at the time they said, and also showed them that the delivery company fraudulously signed in our name for the parcel. ALLIED SKIN then still does not offer a refund, so I have contacted the charge back team of my credit card. THIS IS RIDICULOUS!!!!

I've ordered from Allies of Skin four times and have never had an issue. I was surprised to see the low reviews on trust pilot.

Over the past 15 years I have tried it all. The cheap stuff from Target or The Ordinary all the way up to the fanciest La Mer and Chanel Sublimage. My skincare cabinet is brimming with holy grail products and fun things to try. The stuff from Allies of Skin has been top notch and super effective. None of them cause pilling with each other or with my makeup and all of them remain in my daily rotation.

The gel sunscreen is phenomenal, the best gel sunscreen I have ever used. Clear, non greasy, makeup can go right over it. My new holy grail sunscreen.

The tanning sunscreen is a nice watery consistency but the tanning effect is almost non existent. Won't stain fingers! But I won't rebuy this, I prefer the St Tropez face tanner.

I've bought three of the peptide lip balm and have it in every purse, it's fantastic.

Let's see... I bought three serums and two retinols and will rebuy the stronger retinol cream again. Very effective and does not break me out or dry my skin.

The "multi peptides and GF serum" is beautiful and I see a difference in using it daily. My skin feels very hydrated and looks the best it has in years. Probably my favorite Allies product?

The orange bottle vitamin C serum is also amazing, better than my previous holy grail Peter Thomas Roth Potent-C. It took almost no time for my summer sun damage to fade completely. Wish I'd taken a before and after photo! It doesn't smell nice but the very best vitamin C serums don't.

The silk amino cleanser should ONLY be sold in the pump. The tube is terrible and messy. The cleanser is watery, doesn't foam, is extremely gentle and smells nice. I think I love my Elemis and Tata Harper cleansers more though.

Anyway, this Korean skincare line has been awesome and I will be rebuying quite a few products, which is more than I can say for any other brand besides Dr Jart. Very very high success rate for me!

I ordered a product from Allies of Skin last month, completely unaware that I was signing up for an automatic monthly subscription. At no point was it clearly indicated that I was enrolling in a recurring order, and I did not receive any confirmation email about this subscription.

I consider this practice misleading and unacceptable. I already have a full tube of the product and do not need another one. I expect a full refund for this unintended order or immediate cancellation of the subscription.

This experience has left me very disappointed, and I would warn others to be cautious when purchasing from this brand.

unfortunately did do nothing for my skin. was expecting more, if to be honest

ENG : No problem with the products, which have been beneficial to my skin (especially the niacinamide booster and the peptide cream)!
Nevertheless, I have to take away 2 stars because this policy of permanent discounts + the fact that we receive products as “gifts” seems to show that the products are not worth their full price (without discounts).
The prices are therefore inflated and give the impression of being ripped off...

FR : Aucun problème avec les produits qui ont été bénéfiques sur ma peau (surtout le Booster à la niacinamide et la crème aux peptides) !
Néanmoins, je me dois d'enlever 2 étoiles car cette politique des discounts en permanence + le fait que l'on reçoive des produits en "cadeau" semble monter que les produits ne valent pas leur prix fort (sans réduction).
Les prix sont donc gonflés et ça donne l'impression d'être arnaqué ...

Deceptive marketing - gave my email for 15% discount at checkout which never materialised. When I emailed to question I got "new product launches are excluded from discounts / as noted in our promotional terms." Unethical and deceitful marketing.