Allies of Skin Omdömen 

**Update:** Everything has now been fully resolved. The Allies of Skin customer support team stepped in, helped me sort out the recall issue, and made sure everything was taken care of.

Thank you to the team for taking my feedback seriously and for resolving the situation. I’m happy to return my rating to **5 stars — well deserved for both the quality of the skincare and the customer support.**

I have been a regular Allies of Skin customer and have spent well over $1,000 with the brand over the past year, so this review is particularly disappointing to write.

When Allies of Skin voluntarily recalled THE ONE SPF 50 Invisible Sunscreen Gel because testing indicated it might not provide the labelled SPF protection, I actually respected the company for being transparent about it. I stopped using both affected products I own — a full-size tube and a travel size — and followed the recall instructions.

The problem is what happened afterwards.

The recall process requires an SMS link to complete the claim. Despite multiple attempts and providing a valid US phone number that receives other SMS messages normally, I have never received that link.

I contacted the recall centre repeatedly by email and explained that I am currently outside the US. I can receive SMS and communicate perfectly well by email; I simply cannot conveniently return US phone calls from abroad.

Eventually I was connected directly with the Allies of Skin Recall Manager. Instead of offering an alternative way to complete the recall, I was told that I would have to wait until both I and my device physically return to the United States.

I asked whether they could simply email me the link, tell me what proof of disposal they require, allow me to submit photographs, or even send me the name/link of the app they say is required to complete the claim.

The response to my request for the app link was:

“I cannot. You will have to wait until you and your device return to the US.”

I do not currently know when I will next be in the United States.

So the end result is quite absurd: Allies of Skin recalled products because their SPF protection may not match what was advertised, I stopped using and disposed of the affected products as instructed, and now I am left without the products and without a refund or replacement simply because I am temporarily outside the US.

What makes this especially frustrating is that this seems entirely avoidable. I am available by email. I have a working US phone number. I am willing to provide photographs, proof of purchase, proof of disposal, case details, or anything else reasonably required. I have actively tried to resolve this.

I am not criticizing Allies of Skin for issuing the recall. I actually appreciated their transparency in doing so. I am criticizing a recall process that apparently has no workable alternative for a customer who happens to be outside the United States — and the complete unwillingness to provide one.

For a premium skincare brand, and particularly as a loyal customer, I expected considerably better handling of a safety-related recall.

**Update**: I followed up as suggested. Their team confirmed the prepaid retailer card is the only remedy available, with no alternative, despite this response suggesting otherwise. Not even a small commercial gesture, such as a travel-size product, was offered.

I'd also like to remind that I used this product for many months as my only SPF, trusting it to protect me from UVA/UVB damage. Disappointing that a health and safety recall doesn't come with a proper refund option.

I've genuinely liked Allies of Skin's products and have been a happy customer. That's what makes this situation so disappointing. Allies of Skin recalled THE ONE SPF 50 sunscreen because it didn't reliably provide the SPF protection stated on the label (a genuine health and safety issue). After submitting my claim as instructed, the "refund" I received for my 4 tubes of SPF was a Global Choice Link limited to gift cards for unrelated third-party retailers I have no use for (supermarkets, dating apps, clothing stores). Not even a gift card for Allies of Skin's own products, or actual products, was offered, let alone a cash refund or a universal prepaid card option, despite Allies of Skin publicly stating elsewhere that affected customers are entitled to a full refund via electronic prepaid card.

I like the products, but the handling of this recall has been genuinely problematic. This does not feel like an adequate remedy for a safety recall.

I genuinely like several Allies of Skin products and continue to buy them despite their high prices.

Unfortunately, my experiences with their customer service have repeatedly been extremely disappointing, and the way they handled their recent SPF recall is particularly frustrating.

I had three affected tubes of THE ONE SPF 50 Invisible Sunscreen Gel — one larger tube that had been opened and two smaller tubes that were completely new and unopened.

Following Allies of Skin's recall instructions, I had to empty and physically cut all three tubes, including the two unopened ones, and submit photographic proof that they had been rendered unusable. Their recall form specifically stated that the remedy would be based on the number of affected tubes they could confirm.

My claim for all three tubes was approved.

The remedy? One 15 ml Multi Peptides & GF Advanced Lifting Serum.

I actually love this serum, so that is not the problem. What I find unacceptable is that Allies of Skin did not simply send me the remedy. I received a coupon that could ONLY be redeemed by placing another online order.

So after destroying three products because Allies of Skin recalled them, I was required to spend more money with Allies of Skin just to receive their proposed compensation.

I did eventually place an order because I genuinely needed another product and had loyalty points to use. But I should never have been required to make another purchase to receive compensation for a recall that was obviously not my fault.

I believe I originally purchased the larger SPF, while the two smaller unopened tubes were received as promotional/free products through previous purchases. Is this perhaps why my claim was treated differently? If so, I would like Allies of Skin to explain that clearly. Those products were still received through my purchases as a loyal customer, and I was required to destroy all three.

I am also seeing Allies of Skin publicly state that some customers affected by this recall are receiving refunds via electronic prepaid cards. I would therefore like to know why my three affected products resulted instead in a 15 ml gift conditional upon another purchase.

I already emailed customer service asking them to explain how this remedy was determined and expressing my dissatisfaction. I have received no response.

Sadly, this is not my first poor customer-service experience with Allies of Skin. Their products can be excellent, but repeatedly making gifts dependent on further spending is already a frustrating part of their sales strategy. Applying essentially the same mechanism to a product recall is, in my opinion, completely inappropriate.

A recall remedy should resolve the customer's loss — it should not require the customer to make another purchase!!!

I have been using the Allies of Skin 0.1% Retinal & Peptides Advanced Repair Night Cream for quite some time, and it has become one of my favourite skincare products.

This is not my first purchase — I keep coming back to it because I really like the formula and the results. With regular use, my skin looks smoother, more even and well cared for, and I can definitely see an improvement in its overall texture.

I also appreciate that, despite the high concentration of retinal, the product works very well for my skin when introduced gradually and used correctly. The texture is pleasant, it fits easily into my evening routine, and a small amount is enough.

Overall, I am very happy with this product and will continue repurchasing it. Definitely one of the best retinal products I have tried.

SPF 50 recall. Do Not trust this brand!
Allies of skin are recalling their Spf50 because of quality issues. I bought mine on their UK website. I have been chasing them for a refund but I have been informed that they are not prepared to do it. I had to do a lengthy registration on their recall link but no credit has been given at this time. Unbelievably bad customer service.

I have been a loyal Allies of Skin customer for over two years, using "The One" Sunscreen Gel consistently. The recent voluntary recall of this product was a huge shock, but the way the company has handled the aftermath is even more disappointing.

A quality failure of this scale should have been caught much earlier—especially given how much the brand emphasized its lengthy development process and strict standards.
To make matters worse:

- No refunds, only store vouchers: Instead of refunding affected customers, they offer store credit—forcing people whose trust they broke to spend more money with them.
- No accountability for past purchases: Compensation only applies to unused products currently in hand, ignoring loyal customers who have been using an ineffective product for years.
- Zero response from customer service: I submitted feedback regarding this policy, and my message was completely ignored.

Trusting a brand with sun protection is a big deal. Failing on product quality is bad enough, but ignoring loyal customers and refusing proper monetary refunds is completely unacceptable.

Products are amazing! Their formulations are innovative and power packed. However, I will stop supporting a company with a loyalty program that requires you to spend a minimum amount to use your points/vouchers. Spend $130 to use a $30 voucher? That’s less of a discount than their sale prices. What’s the point of loyalty and points when they essentially hold no additional value.

I am a repeat customer and have recommended products, especially the growth factor serum, to others. The price point is a bit high, but for the quality of the formulation it is worth it. I also love their rewards programs.

Easy and intuitive website. Phenomenal products - I've been using 4 of their serums for 2 months and have noticed a huge improvement in my skin. I will continue to use these products for the rest of my life! I've never noticed significant improvements with products before this line. I love this line, their offerings, and the ease of ordering with them.

When I first started debating whether or not to try out AoS, I'll admit I was super hesitant because of the price. I'm a skincare freak/aficionado, and I've tried tons of products from tons of brands. I've ended up paying so much for tons of products that would be ridiculous to use at the same time for my desired results. Who has time to put on 3+ serums on the face with moisturizer to make you look like you've gone overkill?

Before I make purchases, I study the ingredients list like a legal contract. I was really impressed with all the ingredients in products like the Copper Peptide, Vitamin C, and the Azelaic and Kojic acid serums (I use the 30% Vitamin C, and my face doesn't fall off). Finally, I caved in and purchased the Copper Peptide Serum first. After two nights, the dark acne spots peppering my forehead vanished, and the redness from my prescription retinoid calmed almost completely, making my skin look the best it has ever looked!

The 30% Vitamin C serum is amazing - I use it about two times a week. I'm very well acquainted with Vit C - if you're not, it's okay to start at 20% because the ingredients of both are very comparable and do almost the same things. However, I'd like to point out that you should pay attention to the bottle because your face has to be wet for the Vitamin C serums to work - it took me months to find that out, because I didn't read the bottle carefully. After learning how to use this serum, it's been nothing but lovely!

The Kojic and Azelaic acid serum is extremely effective. I'm bald, so I use this on both my scalp and face. I haven't had a whitehead or blackhead in about a month after using this for that long. It does get a little peppery depending on how you've cleansed, I noticed, but the feeling goes away in 2 minutes. Combined with the Copper Peptide serum, my complexion is perfect - even if I have a blemish, you wouldn't be able to see it easily.

The Beta Glucan serum is such a lowkey hero. When my skin decides to act up and burn up, I use this serum with the Copper Peptide Serum. The combination of these two serums is so pampering! The Beta Glucan serum has a texture that's similar to a light summer moisturizer. This works for me as a moisturizer in the summer, beneath sunscreen.

The Amino Acids and Peptides moisturizer is lush. The directions do say to use a hazelnut amount, but I've learned that you really don't need that much because of all of the moisturizing factors in it.

If you look at the ingredients of each product and see what each one does, you'll understand their price points a bit better. Something like the Multi-Peptide and GF serum has high-quality ingredients. You can try to find dupes for these, but it wouldn't work, and you'd end up spending the same amount of money for 5 serums (and look crazy), or you can invest in a couple of AoS serums that give excellent results.

Shipping and delivery take a while, so I make sure to order a week and a half before running out. That's really the one weakness I see. One can say the price point is a weakness, and I won't argue with you whatsoever. Pick the highest-leverage serum for yourself, and you'll be okay (and you'll definitely be curious about the others).

The product line is great. The website is easier to navigate. I guess my only concern is the cost and how much money I’m spending on my skin care. My skin is never looked better, but I could definitely say my wallets looking kind of slim. I just wish it wasn’t so expensive

10/10 would recommend Allies of Skin. These are the only products I use and they have completely changed the texture and appearance of my skin. I have very sensitive skin and now I never have any issues. Honestly, you don’t need any skincare from any other brand. They have everything you need. 🩷 Also, the Azelaic acid is by far the best skincare I’ve ever used in my life.

The products are pricey but extremely effective while not being harsh on the skin. I will repurchase and try new ones. Personally I'd rather splurge on one very good serum and then build a more affordable/budget routine with cleansers from The Ordinary, a Korean cream and SPF, drugstore body lotion, etc, as to me what matters most is a good serum.

I have been a loyal customer for over a year! I had an unfortunate mishap and my $270 bottle of peptides fell off my sink and shattered losing precious product. Allies replaced it at no charge!

Not only are the formulations incredible. You get real results with consistent use. To top it off, the customer service is absolutely amazing. 10/10!!

I've been purchasing Allies of Skin products directly from their official website for quite a while now, and it's always my preferred place to shop.

One of the biggest advantages is that there are almost always promotions available, whether it's discounts, special offers, or complimentary gifts with purchase and it makes ordering directly from the brand feel rewarding.

Another feature I really appreciate is the loyalty program. It's great to earn points with purchases and redeem them for additional gifts or discounts.

I've had a couple of issues with orders in the past, and each time the customer support team responded very quickly and helped resolve everything smoothly. Moreover, customer support is also available for product advice. Whenever I've reached out about how to use certain products or how to incorporate them into my routine, I've received detailed explanations and helpful recommendations that genuinely improved my experience with the products.

Overall, I've had consistently positive experiences with both the brand and their customer service, which is why I continue to purchase exclusively from the official website.

Every product Ive tried I love and Ive tried almost all of them! Very high quality, effective skincare. The formulations are next level. I will always repurchase their copper peptide serum.. my skin loves it! The face was is so nice and hydrating! You cant go wrong with any of their products. Fast shipping too!

l am absolutely delighted with this cosmetic! The products really do what they promise. My skin feels incredibly well-groomed, smooth and optimally supplied. You immediately notice that high-quality ingredients are used here. The textures are extremely pleasant and are absorbed quickly, without greasing. For me a clear 5-star rating - I will definitely order again!

I have ordered quite a few times, they have a great loyalty program and have codes for orders of 2 or 3 or more products as a routine. For me the clear winners are the lipbalm, the eyecream and the tranexamic acid <3