Very disappointing experience.
Very disappointing experience.
Our order took around six weeks to arrive, and we only received updates when we chased them ourselves. After delivery, we were charged UK import VAT, which was expected, but our invoice also appeared to show VAT being charged at the time of purchase.
When we raised this issue, it took over a month and multiple follow-ups to get a response. The company claimed no VAT had been charged and that the order was processed as a 0% VAT export sale, despite the invoice appearing to show otherwise. Even after providing evidence, we received conflicting explanations rather than a clear resolution.
The biggest issue was the lack of communication and the constant need to chase updates, both for the delayed shipment and the VAT dispute. Poor customer service, inconsistent handling of the issue, and an unnecessarily frustrating process.
Unfortunately, I cannot recommend this company anymore, two stars only because previous experience was good.






