Alkareemlondon Omdömen 

130
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have bought a ridiculous amount of abayas, kids abayas and thobes from Al Kareem. The quality is always amazing and pricing is good. I have family who, after seeing my abayas, have bought from them... Se mer

Betygsatt 4 av 5 stjärnor

The liquid jersey I bought three colours most fond of the black and mocha brown colour, they look good quality and expensive the slinky material is harder to wear with full wrap but overall very happy... Se mer

Betygsatt 5 av 5 stjärnor

Ordered the beautiful Madinah abaya. After the initial parcel was lost by Royal Mail, Al Kareem quickly dispatched a new shipment which arrived the very next day. Great customer service and item.... Se mer

Betygsatt 5 av 5 stjärnor

Al Kareem always exceeds expectations with their abayas. I’m always coming back to see their new collections. So far I have got 4 abayas from them, all of them have been perfect, I have not been disap... Se mer

Företaget har svarat

Företagsinformation


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

130 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(130)

65 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

The best abayas I have ever bought!

The best abayas I have ever bought! The quality is absolutely insane, they feel soo luxurious and you feel like a million dollars wearing these abayas. All my other ones don’t even come close to the quality of these in my opinion and I have bought from every popular brand trust me!
The only company I will ever buy from! I’m in love and highly recommend Al kareem london ❤️

15 oktober 2025
Omdöme utan inbjudan
Logotyp för Alkareemlondon

Svar från Alkareemlondon

Wow, thank you so much for your amazing feedback! We’re over the moon to hear how much you love our abayas and that they make you feel so special. Your support and trust mean the world to us, we’re truly honoured to be your go-to brand.

Betygsatt 5 av 5 stjärnor

Smooth customer service

Smooth customer service, swiftly replying to my questions regarding the material. The quality is definitely there keep coming back for more

27 september 2025
Omdöme utan inbjudan
Logotyp för Alkareemlondon

Svar från Alkareemlondon

Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our service and product quality. It means a lot to know you keep coming back, we truly appreciate your continued support!

Betygsatt 1 av 5 stjärnor

Most incompetent customer service ever!

By far the most incompetent customer service I have ever seen! I ordered the item to my post box address in Germany to avoid any additional taxes. The parcel was sent back to them without my knowledge and control so they made me pay an extra 21£ although I explained the situation in detail and told them that I am not the one to blame because I didn't reject the package since it is not even my residential address?! They of course didn't care because they're only after the money, not engaging in a solution-oriented conversation with me. Although their refund policy states that the customer needs to pay additional costs IF THEY REJECT OR REFUSE the delivery (which has both not been the case (!)), they charged me the 21£ WITHOUT my permission or confirmation. Them telling that I did not respond is nothing but a big lie. I DID respond - telling them that I do not accept any of the options they offer me at this point because it's unfair that I have to pay for the incompetence of both the shop & the shipment company. It is not that a company with 70k followers on instagram could not cover the 21£ for once because I as a customer clearly have NO control over whatever went wrong. No, instead they just unjustly strip you off of your money for their own benefit. Terrible work ethic. I will most definitely never shop there again and will tell so all of my friends and family. Biggest scam.

27 september 2025
Omdöme utan inbjudan
Logotyp för Alkareemlondon

Svar från Alkareemlondon

We’re sorry to hear about your experience. According to the information we received from FedEx, the parcel was marked as rejected and returned to us. Unfortunately, we were charged £21 for this return. As explained, we offered you two options: either covering the fee so we could resend the item, or having the charge deducted from your refund. As you did not respond with either option, we had to take action and proceed with the refund minus the £21 charge, as we believed this was the best option for both parties under the circumstances.

Please note that our policy clearly states that if a delivery is rejected or returned to us, the associated return costs are the responsibility of the customer. We kindly ask that customers review our policy before placing an order to avoid any misunderstandings.

That said, we truly regret that this situation has caused frustration. While we must adhere to the terms of our shipping and return policy, we value our customers and will be reviewing this case internally to see how we might improve our communication and processes in the future. Your feedback is important to us, and we will take it into account to help prevent similar issues going forward.

Betygsatt 5 av 5 stjärnor

I am beyond impressed with the quality…

I am beyond impressed with the quality of the abaya and hijab the fabric and stitching are excellent, and they look absolutely beautiful. The customer service was equally amazing, very helpful and responsive throughout the process. I would highly recommend to anyone looking for top-quality products and outstanding service!

8 september 2025
Omdöme utan inbjudan
Logotyp för Alkareemlondon

Svar från Alkareemlondon

We’re truly delighted to hear that you loved the quality of the abaya and hijab, and that our customer service met your expectations. Your support means the world to us, and we’re so grateful for your recommendation. We look forward to serving you again soon! 💕

Betygsatt 5 av 5 stjärnor

Best quality abaya ever

Best quality abaya ever. I only wear Alkareem abayas 🥰🥰

3 september 2025
Omdöme utan inbjudan
Logotyp för Alkareemlondon

Svar från Alkareemlondon

Aww, this makes our day! Thank you so much for your love and loyalty, it means everything to us. We’re so glad you enjoy wearing Alkareem abayas and can’t wait to keep bringing you more pieces you’ll love!

Betygsatt 5 av 5 stjärnor

Best abaya company out there

I’ve been shopping with Alkareem for a while now, and honestly, their customer service is amazing. They always respond quickly, are super helpful, and make sure everything goes smoothly with my order. It really feels like they care about their customers, which is rare these days.

The abaya quality is just as good, the material feels premium and lasts a long time. I’ve never been disappointed with anything I bought from them. That’s why I keep coming back.

Highly recommend them if you want good service and beautiful abayas!

26 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Jersey hijabs

I’m a jersey hijab girl from the beginning and I’ve tried sooo many, but the al Kareem ones quality, colour and size is just perfection. The range of colours are soo wide and soo stunning. I have 10 and want to build the collection with the rest 🫣❤️ absolutely amazing and totally recommend. I was constantly messaging on instagram for pics up close and I was getting a reply within minutes which I loved. Thankyou al Kareem

27 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

This company is terrible don’t even…

This company is terrible don’t even bother buying from them. they have 0 customer service, will ignore your emails for months when asking for an exchange. They don’t do returns which is so inconvenient so i just settled to exchange the hijab i bought as the colour did not match the image online (i wanted dark red and the image was dark red/burgundy but it was bright red when it showed up) , and when they refused return, their website said they can accept exchanges. I sent SO MANY emails regarding an exchange and just got ignored for months and months to this day and im just going to stop trying now. just a money hungry company who does not care about its customers, would never buy from here ever again and i would recommend nobody does.

13 augusti 2025
Omdöme utan inbjudan
Logotyp för Alkareemlondon

Svar från Alkareemlondon

We’re sorry to hear about your experience. We want to clarify that we have not received any emails from you regarding this matter. Our policy is that we do accept returns, as stated on our policy page, and we would have been happy to assist you had we received your message.

Please email us at alkareemlondon@gmail.com with your order details, and we can promptly arrange a refund for you.

We truly value our customers and want to ensure this is resolved for you as quickly as possible.

Betygsatt 2 av 5 stjärnor

Quality and Customer Service is not great

Service is not great and, extremely overpriced abayas for the cheap quality. I emailed regarding my abaya bobbling at the bottom after just one wear and apparently it’s due to the floor not the material itself lol, regardless I was not offered any solution but a 15% off “next” purchase. I will not be wasting more money on these abayas to make another purchase after this experience. There is better abaya companies with the same price.

1 augusti 2025
Omdöme utan inbjudan
Logotyp för Alkareemlondon

Svar från Alkareemlondon

Thank you for your feedback. We understand your concern and want to clarify that your order is now outside our exchange and refund policy, which is why we offered you 15% off your next order as a gesture of goodwill.

We can assure you that this is not an issue we have encountered before. I can see that you ordered two abayas, and only one has experienced wear at the bottom. This wear is likely due to the hem coming into contact with the floor. In such cases, we recommend sizing down so that the abaya does not touch the ground, helping you avoid similar issues in the future.

Betygsatt 5 av 5 stjärnor

Absolutely love this abaya

Absolutely love this abaya! The quality is so good, soft and flowy with the most beautiful work on the sleeves. It fits beautifully and feels so comfortable. You can really tell it’s well made. Definitely one of my favorites, highly recommend! 🤍

1 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing products

Amazing products! First time buying modal hijabs and I am in love! Delivery was fast, I had an issue with one product in which they responded to quite quickly and offered an alternative which I was very pleased about, definitely will be purchasing more :)

21 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love

Love the new printed Modal hijabs, the quality is really good and priced well. The new collection is beautiful and the quality is really good!

15 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing quality

I've received my abaya, and I'm absolutely blown away. the quality and beadwork are incredible! I can't wait to shop from their next collection.

23 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible quality, Terrible customer service

I purchased an abaya in late 2023 for £55. It wasn’t worn until recently, and after only two uses, the buttons started falling off. To make matters worse, I’ve now seen the exact same abaya being sold for just £10 on TikTok Shop. I feel completely exploited. When I reached out for support, I received no help at all.

29 april 2025
Omdöme utan inbjudan
Logotyp för Alkareemlondon

Svar från Alkareemlondon

Thank you for reaching out. As it has been over two years since your purchase, we are unable to offer a replacement. This particular abaya has been discontinued. Based on the image you provided, it appears that a stitch has come loose this can be easily repaired by sewing. Since then, we’ve made significant improvements to the quality of our products.

This abaya was one of our original designs, and while it has since been widely copied by other companies, we continue to maintain our standards of quality. That said, if you prefer to purchase an abaya from TikTok Shop for £10, you are, of course, free to do so.

Betygsatt 1 av 5 stjärnor

Abaya

J’ai effectué un achat qui est arrivé non conforme à la description car il manquait un bouton, je tente depuis ce jour là désespérément de joindre le service client qui ne me donne aucune nouvelle alors que c’est de leur faute. Le problème vient d’eux, je déconseille fortement de commander sur ce site.

3 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Extremely beautiful abayas

Extremely beautiful abayas, I bought two so far. I think they are worth the price. Sizing is perfect too, the simple designs, materials and stitching is really good, they make the abayas look luxurious - got many compliments too! Comes with a hijab and slip dress so it doesn’t make me waste time looking for alternatives.

1 april 2025
Omdöme utan inbjudan

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