Fantastic Service - fixed my shipping mistake in minutes. Despatched same day; arrived the next. My son loved the chain. Amazing quality & great price. Will definitely be ordering again. Highly recomm... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I wanted a trusted seller with quality items plus long guarantees, Alfred & Co delivered both. I purchased a 2mm top grade stainless steel curb chain and cuff bangle to wear for swimming on holiday p... Se mer
Företaget har svarat
I have purchased a necklace from them last year, this year i decided to get a bracelet bec the quality of my previous order was absolutely brilliant. My bf wears it 24/7- 356 days and the conditio... Se mer
Företaget har svarat
My 16 year old son, still at school may I add, wanted his first chain so he sold some old clothes for cash and then bought a chain off Alfred & Co. The chain came promptly however it was no... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Alfred & Co. London are a global jewellery brand selling both men's and women's trending designs.
Kontaktuppgifter
PO BOX 489, LS17 1JX, LEEDS, Storbritannien
- HELLO@ALFREDCO.COM
- alfredco.com
4,2
Bra
291 omdömen
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant bracelet
Brilliant bracelet and necklace set - highly recommend.
23 april 2025
Omdöme utan inbjudan
I ordered a 20 inch chain and was sent…
I ordered a 20 inch chain and was sent an 18 inch chain, I was told that upon returning this item I would be refunded the cost plus the return postage. Guess what I wasn't and I had to chase the refund which wouldn't have been given otherwise. If you are after anything buy it elsewhere not from this SHAMBOLIC poor excuse of a company
8 juni 2025
Omdöme utan inbjudan
faulty bracelet/material used
i ordered a bracelet for my partners birthday and don’t get me wrong it is lovely however over the month and a half he has had it there has been problems with the clip chain keep coming off. must be faulty material as it’s not like he’s done anything to it. unhappy with this purchase
8 juni 2025
Omdöme utan inbjudan
Silver bracelet
I bought this bracelet for my sons birthday, He sent me the link of the item he wanted. Arrived very quickly as I placed my order on 31.05.25 Saturday afternoon and it arrived on Tues the 03.06.25. Good quality item.
3 juni 2025
Omdöme utan inbjudan
Great products and service.
This is the second time buying from Alfred & Co. and again the service and products were great. I bought 2 chains, one silver and the other rose gold, and they were delivered within 3 days. Very impressed with the products and very reasonable prices too. I would definitely recommend this company.
29 maj 2025
Omdöme utan inbjudan
Great quality all round
The chain I bought arrived fairly quickly, after just a couple of days. The quality was really great too, and for a very good price. I would definitely recommend buying from here!
1 juni 2025
Omdöme utan inbjudan
First class service from start to…
First class service from start to finish. Easy to navigate the website, item came quickly and is of high quality. Thoroughly recommend this company.
26 maj 2025
Omdöme utan inbjudan
Excellent my grandson loved his chain…
Excellent my grandson loved his chain highly recommend 👍
21 maj 2025
Omdöme utan inbjudan
Bought this for my son
Bought this for my son and he loves it 10/10
5 februari 2025
Omdöme utan inbjudan
Really pleased with my new bracelet
Really pleased with my new bracelet thank you
22 januari 2025
Omdöme utan inbjudan
Great service and beautiful jewellery
3 maj 2025
Omdöme utan inbjudan
The overall experience I'd give a 2-3…
I left a review after my initial complaint because I was disappointed — and rightly so. The bracelet I received was not what was advertised: the colour and finish were totally different, the quality was poor, and it left green marks on my skin despite being labelled as “tarnish-free.” I couldn’t even gift it because of how cheap it looked in person.
After I posted my review, the company publicly responded saying to “get in touch if we can help” — so I did. I gave them a fair chance to resolve this. But when I contacted them directly today, I received a blunt response saying there was “nothing they could do.” No apology, no respect, no real help — just an empty excuse after selling a faulty item.
If you're going to sell jewellery, do it properly with quality, honesty, and actual customer support. Don’t pretend to care in public just to save face when in private, you dismiss people who’ve been genuinely let down.
*Ive changed my whole review due to this.. one star.* UPDATED JUNE 2025
2 maj 2025
Omdöme utan inbjudan
Svar från Alfred & Co. London
Hi Beckah,
Thanks for taking the time to share your feedback — we’re really sorry to hear you had a disappointing experience.
You’re absolutely right to feel let down if the bracelet didn’t match your expectations. You purchased a copper magnetic bracelet, which has a copper look and not gold.
We’re also genuinely sorry that your interaction with our team didn’t feel supportive — it’s something we take seriously, and we’re addressing it internally to make sure future responses are handled with more care.
While we completely understand your frustration, we’d still love the chance to make things right if you ever decide to reach out again.
Thank you again for your feedback — it helps us do better.
Not a green in 2 days Lucky man chain
Well what can I say. I was skeptical that plated stainless steel jewellery would be any good. Having bad experiences with cheap lucky-lucky man jewellery on holidays before. You know the stuff that turns green in 2 days.
I can honestly say this store is nothing like that. Very high standard of plating. On a good quality Cuban curb chain. My only suggestion to improve would be to solder the clasp ring. Leaving a split is not a good look.
8 maj 2025
Omdöme utan inbjudan
Speedy delivery and well packaged
Ordered an 18 inch gold chain for my son’s birthday. It arrived ready quickly (within 2 days of ordering), was beautifully packaged and he was delighted. My suggestions for an even better experience would be to enclose a card with the specifications (e.g. 7mm Cuban chain, 18 carat gold plate) to make it even more special, and perhaps to have one price for the pouch and box. £5.95 would seem reasonable and is similar to other jewellers. Thank you for a great chain!
6 maj 2025
Omdöme utan inbjudan
This is my 3rd purchase from
This is my 3rd purchase from here love their jewellery.
12 mars 2025
Omdöme utan inbjudan
Lovely necklace and the engraving was
Lovely necklace and the engraving was perfect.
14 februari 2025
Omdöme utan inbjudan
jewellery was very light but other than…
jewellery was very light but other than that it was great
25 april 2025
Omdöme utan inbjudan
No communication, no refund
My 16 year old son, still at school may I add, wanted his first chain so he sold some old clothes for cash and then bought a chain off Alfred & Co.
The chain came promptly however it was not to his taste so he sent it back to them (an additional £8.95 for recorded delivery) to a PO box
Since then we have not been refunded nor been contacted back after several emails
Terrible customer services, avoid
Update: given Alfred & Co opportunity following on their reply here by emailing them.
Again no response despite them promising to reply ASAP
31 mars 2025
Omdöme utan inbjudan
Svar från Alfred & Co. London
Hi sorry to hear this - we always refund orders as soon as we receive them back. The only occasions we have not refunded is when we haven't received them back - please contact our customer services team immediately so we can resolve this situation for you. Thank you.
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