Aldi Talk Omdömen 76

The Internet becomes unusable in the mornings lunchtime and evenings and at peak times on the weekends. They use a Telstra network however during peak hours it seems Telstra restricts access……. exactly at the times when you need to use it most. Example…..it took me three minutes to load this page.

Reception was not issue the account was empty to quick...
All you get is
Mobile data draw money for few days¡¡¡
really poor ...
then customer services will put down the phone on you .
WORST EXPERIENCE IN NSW

DO NOT WASTE YOUR MONEY AND TIME!!!
-1*

Im not impressed with your App the fact that there is no on line chat or able to send a message also I could not change my address in the app and to top it off a couple of weeks ago I updated dated my payment details as I had a replacement card yet the time came for monthly payment and I have been with your over 15 years you didn't take the payment put on a PAYG the reason was because I had to ring you to start the new card even the fact that I changed it in the app you need to let the customer know things things very poor service

Always satisfied with Aldi Mobile until issue with Sim after returning from abroad. Customer Service initially was extremely poor, and no one at customer service seemed interested in assisting. Eventually an Advisor (who appeared willing to help ) contacted me by phone, took control of situation, and problem resolved. Will remain with Aldi Mobile.

If I could give a zero I would. Paid $15 got the sim it said need to add credit, paid $19 within days I had no credit paid another $23 5 days later gone, phoned, they were having problems and couldn’t check. Paid another $15 same thing. I spent almost $90 in just over 1 month. Finally checked my usage and it showed me going online in the middle of the night plus calls were charged when I was hooked up to wifi. I am 78, never on the phone after 9pm and always home EVERY night and on the wifi. Aldi checked and basically said you made the calls too bad. Well too bad for you Aldi I’ve change to an honest provider😡😡😡

I recently bought a aldi SIM card online delivery was quick and ported my number from Telstra to Aldimobile the process very quick and got the $23 mobile plan 12gb 30day expiry and loving the data and the cheap prices couldn’t be happier

I HAVE BEEN ALDI CUSTOMER SINCE 2019. I AM VERY DISAPPOINTED WITH THEIR VERY POOR CUSTOMER SERVICES. I AM HAVING ALL SORTS OF PROBLEMS AND THEY DID NOT HELP! IT IS VERY DIFFICULT TO CONTACT THEIR PHILIPINA CALL CENTRE. THEY ARE VERY DIFFICULT TO UNDERSTAND. IT TOOK ME NEARLY AN HOUR AND 2 PHONE CALLS. I COULDN'T CONTACT THE ALDI AUSTRALIA. I ONLY HAD ONE NUMBER BECAUSE THEY KEEP CHANGING! I CAN'T USE MY MOBILE SERVICE BECAUSE OF THEIR INCOMPETENCE! I WILL NOT RECOMMEND ALDI TO ANYONE! THERE ARE OTHER SERVICE PROVIDERS WITH BETTER DEAL AND VALUE FOR MONEY. THE TELECOM INDUSTRIES OMBADSMAN DON'T DO ANYTHING. I AM LOCKED IN CONTRACT FOR A YEAR. I NEED TO HEAR FROM OTHER CUSTOMERS! I COULDN'T CALL SO I HAD TO ASK MY SISTER TO EMAIL THEM BUT THEY IGNORED IT!

Amazing aldi mobile the best I love it

I cancelled my contract in July and got a bill today. After an hour on chat was told that not renewing a contract denotes continuation. Am I thick? I always thought that when you cancelled a contract at the end that was it???? Apparently not! Tell talk talk!!

No response to on-line query re. changing email address. I was interested in adding a couple of numbers to Aldi but renewed with Boost instead. Price is good but that's not enough incentive when the service is non-existent.

First month no problem, then no data, oh I thought they were going to recharge. Bought a $95 recharge of 30 gb . No calls or sms so bought a $ 19 10 gb monthly plan on Paypal, no record and no service. Brought another through my bank: result no record of this occurring our end , no service. $135 for browsing internet no phone service.
Eventually one phone assistant helped and situation was resolved. Took maybe ten calls.

I couldn't activate my simcard and called for assistance. I spoke with 2 different operarators that were unfriendly and incompetent and just put the phone down when I asked for a refund. I called back and spoke with a 3rd operator that was friendly but the call was ended abruptly.

Absolute rubbish, sim never worked and support is non existent. Filed with Telecom ombudsman for full refund

Very suitable for my needs. Works well everywhere I need it, even in some remote rural areas.
I was unable to change my plan on line from a PC or from my mobile as instructed on the Aldi website.
This does not work at all. Could not add a credit card to enable auto renew.
Rang their contact number and the consultant changed my plan and fixed auto renew immediately.

I want this AldiMobile to simply give me some general internet access but it seems many many things (DNS servers, sites (like duckduckgo) VPN, various ports, even ping) simply doesn't work.

Maybe AldiMobile is a good deal if you just want to eat white bread internet, but as soon as you want a little peanut butter, you will be left unhappy.

Aldi supply an appalling service, and a deeply frustrating experience. The activation forms were designed by amateurs. Lots of issues filling in the fields with no help explanation or error messages. How you progress is hit and miss. Finally the verification code page would freeze. Support kept blaming everything but the Aldi process. First it was the user then it was previous provider, Telstra for blocking the verification code. Then it was my browser, I even changed browser to a fresh install of firefox. No change! I suspect they want out of the mobile market and are cutting back on services and support. Strongly recommend you go elsewhere to protect your health.

schlechte App, schlechte Erfahrung

Aldi mobile is an absolute DISGRACE!!!

My 10 month old 5G phone can no longer make or receive phone calls (since the 3G shutdown).

After trying everything recommended on their website (and the Nokia website) to fix the issue, I emailed them and was given a "ticket number" but no further instructions. That was nearly a week ago and I have heard nothing more from them.

Over the last few days my wife has called them (because I can't make calls) SEVEN times and been automatically cut off after 29 minutes and 50 seconds EVERY TIME... without even talking to anyone FIVE of those seven times. The 2 times she did speak to someone she didn't even get close to resolving the problem before being cut off (at the 29 min 50 second mark). She didn't receive a call back on ANY of these 7 occasions.

Astonishingly bad (lack of) customer service.

My wife and I both have Aldi sim cards, both of which work in her phone, neither of which work in my phone. Other sim cards (as tested by JB HI-FI manager...where I bought my phone) DO work in my phone so it's not my 10 month old 5G phone. My sim card DOES work in other phones, so it's not my sim card.

The combination of my (or my wife's) Aldi sim card and my phone does not work. This should (surely) be pretty straightforward to fix, but their customer service is beyond useless and appalling... disgracefully non-existent.

If I could give them zero stars I would.

Due to a health condition I NEED to be able to make calls. They should be shut down and heavily fined for leaving people in the lurch like this.

I am now in the process of changing providers.

I lost my Sim card and want to order a new one.
Problem is the system says my number doesn’t exists or isnt from Aldi talk.
Tried it several times online and via Hotline, but cant even get past the system to a human…
The number is correct Im holding the documents from the card registration right in my hand and also have tried replacing 0 with 49
What am I supposed to do now!?