Aje. Omdömen 

I would have given negative star if can and wouldn’t recommend AJE ever again. Poor customer service to the extent that I cannot recommend their services to others. The level of customer service I’ve encountered falls far below acceptable standards, raising serious concerns about the company’s commitment to its customers.

My parcel gone missing for a month and I have to send multiple emails to follow up in order to get a useless reply. Can’t get hold of anybody, no response on emails, give wrong information etc all the worst possible things you can imagine.

Worst retail experience I have ever encountered. I strongly urge AJE to reevaluate its customer service practices and make significant improvements. A business that cannot adequately serve its customers and address their concerns promptly should seriously reconsider its operations.

I wish I read reviews before I purchased from AJE. I need to return one item. First of all they take, deduct $25 for each item if you decide to return. Second you can’t return! Shipping label wasn’t available when I created a return on their website, gave the error saying to contact customer support. I did and no response from them. I tried to call CS, no response.
And they have 14 days. My item shows that it was returned. I contacted second time via email, nothing.

Really disappointed in the customer service at AJE. I purchased a dress in store in October, wore once for a Christmas party & took it to the dry cleaners as per the care tag instructed. On collection at the dry cleaners I was informed the gold fixture fell off in the first process of cleaning. They kept the parts & suggested I contact AJE as it appears the dress is faulty. I contacted customer service immediately with my receipt & photos of the fault. They have since replied stating I will have to be reimbursed by the dry cleaners as it is their fault. AJE are not willing to take any responsibility for a dress that now cannot be worn that was dry cleaned as per the care tag. Will NEVER buy from them again.

If I could give 0 stars I would.
Such a shame that the delivery & customer service at Aje is so so poor. I have never experienced a more unhelpful and disorganized process.
Several items didnt arrive. I had to continuously send emails to try and get a response. When I paid and made the order, I was told my address didnt exist. The customer service phone line doesn't work. I messaged on Instagram and the person the other end replied with attitude. I wish I had the reviews before I made the order.
I will not purchase from Aje again... and I would recommend people to shop elsewhere.

Woah all the trustpilot examples here are indicative of how consistently awful experineces. I’ve had two purchasing experiences with Aje and neither is great. Poor customer service, non responsive for a long time after purchasing, and misleading information. It’s not a cheap brand, I wouldn’t go here, there are other brands that deserve your money.

I’m so sad and disappointed.
I ordered 5 items. After 3 weeks of making the order only 3 items were delivered.
The customer care team don’t reply. There’s no receipt or order letter in the packaging.
Even when I made the order I received two emails asking for my address details (I had to send 5 emails to get a response) and then only 3 items arrived. A dress that cost me $300+ didn’t show. This was gift money I received from a relative and used on this brand.
I will never order again, but such a shame because I shopped in store and the experience was very different.
Do not shop online here, the stress isn’t worth it.

Will never shop there again and would also give 0 stars if I could!
Brought the Cyma dress online at Black Friday sale. The fabric tore after first wear. Took it back to a store who said they needed to contact Customer Service. The store then rang and said to return the dress for a refund as it was clearly faulty (the store were great) and that Customer Service would issue the refund to the credit card used to purchase the dress. Almost 2-weeks later and the refund has not gone through to my account. Have contacted Customer Service 3 times now and no response.
I am wondering if AJE is in financial trouble???

The Dress is beautiful, but I have the worst experience shopping online with Aje for order 638258. The order was incomplete/missing dress, one dress came with stain and missing dust bags for the dresses. There was no respond, no apology and no explanation at all from the customer service after I sent them few emails. The missing order just being sent to me without explanation.
Do you know that Kmart even provides much better customer service than this?
Clearly Aje should employ someone that understands customer service or probably they don’t even care with customer service. How can a company runs business without thinking from the customer’s aspect?
My order cost almost $850 and your customer service is extremely poor or I should say the worst?
Please pass this to your management as I’m very disappointed with my online order and the customer service you did not provide to address the issues properly and in professional manners.

Same experience as another reviewer. If I could give 0 stars I would. I ordered a dress on the 23/11/2024 and never received it. Tracking status advises that shipping information approved by Australia post on the 26/11/2024. No further updates. Have emailed, have attempted to contact via web chat and have tried to phone - all channels refer you to e-mail and no-one responds. Visited a store and they were unable to help and again referred me to e-mail.

I have now disputed the transaction with the Bank advising goods never received in an attempt to obtain a refund.

Terrible customer service and agree with the comment DO BETTER AJE

If I’m could give 0 stars I would!!
For such a high end label their customer service is a complete JOKE!
Have emailed via web chat for assistance twice this week.. no response although it stated will respond within hours..
Have phoned several of their qld stores all week and no one answers. Message bank is full and can’t leave a message for a call back.
This will be my FIRST AND LAST purchase of AJE label. Will be boycotting and telling others too.
Total disgrace for all Australians!
DO BETTER AJE

Purchased a dress from AJE beginning of November the garment was on sale and advertised as a no return which I accepted. I wore the garment once and washed dress per instructions, I noticed that the dress frayed around the sleeves not all the way just half.
I contacted AJE and was advised that this was the way this particular dress went after washing.
There was no mention on the advertisement of the dress fraying.
I thought AJE would offer to have it repaired.
I did advise AJE that I would take it further but unfortunately no response
Very poor service also each time I rang there was no answer in the end I emailed.
Whilst I love their designs AJE doesn’t really care about their customers.
PS I also forwarded photos of the dress before and after to know avail.

Ordered 4 items. Only 3 arrived with no invoice attached or in box.
Sneakers embarrassingly cheap.
Water bottle leaks right away.

Take your money to Cotton On.

Poor customer service. Ordered two items, received one (from a matching set) and heard nothing about the other. Almost three weeks and no response from email or phone. Guessing the top is out of stock (although still available online) and I’ll be left with the pants. Really disappointed as I love this brand.

Terrible service. No response for weeks! Offered a small voucher for compensation of no communication with bag not turning up. Turns out they didn't have it in stock - even though it was available on the website. Voucher was offered mid October we are now mid November and still no actual voucher received and no communication. Have sent multiple of emails.

Requested more info on items I wanted to order- I'm allergic to the none slip binding- no response for days and days.
I like the items but base on this customer experience I won't be ordering now or in the future.

I love their designs, HOWEVER, the quality of workmanship has definitely deteriorated in the past year or so.
Add to that extremely poor customer service from the online department.

Whilst always met with a polite response after about a week of waiting, for an exchange or refund, the process literally takes nearly a month or so and they seem to ghost your emails.
Trying to get a refund for a faulty item paid on Afterpay is agonisingly frustrating.

What’s worse is they used to be amazing.
Poor infrastructure? New or less staff?
Not an excuse though… other Australian designers brands have the most streamlined customer service, so there’s a comparison right there.

The on point designs are NOT worth the pain of the experience if something is not right.

DO BETTER AJE

Placed an Aje Athletica order almost a week ago & still no tracking details. Have ordered before with no issues. Have emailed & still no response! Quick to take your money, would have been quicker if I drove to a store & made my purchase!

Started buying Aje recently. Ordered three items in an order from Aje athletica, it’s been five business days and NO tracking number or shipping update. Multiple emails which get an automated reply referring to a previous order. I have replied that no, not that order, order number “xxxxx” yet am caught in an infinite loop of auto replies. I paid through PayPal so have lodged a dispute and hopefully get my money back. DONT SELL ONLINE IF YOU CANT SHIP WITHIN QUOTED TIME FRAMES! An absolute joke I’ll never buy from this brand again.

I’m only giving one star because there is no option for zero star. I have had exactly the same experience as another reviewer, one item was refunded, the second wasn’t. I have been emailing for several weeks - often there is no response to my emails. Then they emailed me to tell me to check with my bank as to why I haven’t received the refund (which is $395). I will never shop with this retailer ever again.

I ordered 3 items on final sale and two came faulty. I had to go through so many back and forth emails to make sure I can return it for a refund. They refunded one item and the other has been pending for over 2 months. When I write in, I get a reply that the refund has been processed and I should check with my bank but they provided no refund receipt or proof. Horrible experience and I am never buying from them again. The quality is terrible anyway and doesn't warrant the price, even on sale.