Support was great. I forgot my apartment number and the item was returned to airvape. I reached out to customer service via email and Bernadette not only helped me get my product re sent but updated m... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I originally bought an Airvape Legacy Pro back in December 2024, it's been great but unfortunately it's gained a few faults over that time. Airvape didn't have the parts, but we're able to upgrade to... Se mer
placed an order for the airvape legacy pro 2 instead i get an email saying i could wait and get a free accessory or get the legacy core with two free accessories turns out they were just trying to kee... Se mer
I have contacted customer service twice over the last year. Each time they have been very helpful and taken care of the problem with no fuss or attitude. Plus they went the extra mile and offered... Se mer
Företagsinformation
Informationen kommer från olika externa källor
You can purchase The World's Most Portable and Advanced, yet easy to use dry herb vape AirVape X, the Unique OM Keychain waxy oil vaporizer, Shop innovative smoking accessories. Buy the best dry herb portable vaporizer, Airvape XS is a herbal vaporizer...
Kontaktuppgifter
Holmby Avenue, 90025, Los Angeles, Ungern
- airvapeusa.com
4,3
Utmärkt
26 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
For the the customer service experience…
For me the customer service experience was fast and simple and I really like the design and the quality of the vape.
21 januari 2026
Omdöme utan inbjudan
Great device
Great device, been using this for years and it's still working great!
11 februari 2026
Omdöme utan inbjudan
Outstanding Customer Service that…
Outstanding Customer Service that prioritizes customer satisfaction! The quality of devices offer good value for money, if there ever is an issue- they are happy to assist you.
22 juli 2025
Omdöme utan inbjudan
Garbage company so I'm guessing its a…
Garbage company so I'm guessing its a garbage product as well, i wouldn't know . I received my air vape royal edition yesterday and still haven't been able to use it. It came with no instructions and the QR code doesn't work. User manual is not available on website or is well hidden. Someone finally emailed me a link and upon carefully reviewing i find that there is alot not covered, like this little bag of pieces that i have no idea what they are or what to do with them. Is this device ready after charging or do i have to find a place to shove these pieces into device. Awful experience, but i guess that what I get for buying from a business run out of someone's moms garage in California
23 november 2023
Omdöme utan inbjudan
Svar från Airvape
Hi,
We’re really sorry to hear about your experience, and we apologize for the frustrating out-of-box setup. That’s definitely not the first impression we want anyone to have.
The AirVape Royal Edition is ready to use after charging, and most of the small pieces included in the box are accessories (such as screens and cleaning tools) rather than parts that must be installed before first use. That said, the instructions should absolutely make this clearer.
You can find the official user manual here:
https://airvapeusa.com/pages/user-manuals
If the QR code in your box didn’t work, we sincerely apologize for that — we’re currently updating some of the printed materials to prevent this issue.
Please feel free to contact our support team at cs@airvapeusa.com, and we’ll be happy to walk you through the setup or identify the accessories included in your package so you can start using your device right away.
Again, we’re sorry for the rough start and appreciate you bringing this to our attention so we can improve the experience.
Best regards,
AirVape Support Team
New Legacy Airvape is a Disappointment
I have purchased vapes from this company in the past but their new vape, Legacy has been a real disappointment. I bought as an early purchaser to support the company and received a beta version and now they want me to pay to get what I originally paid for. Poorly run company, don't give them your money.
Your reply over 5 years later pretty much says it all.
5 november 2020
Omdöme utan inbjudan
Svar från Airvape
Hi,
Thank you for sharing your feedback, and we truly appreciate your support as one of the early customers.
We’re sorry to hear that your experience with the Legacy left you feeling disappointed. The first production run was sold as a finished product, and later on we introduced updated versions with hardware improvements based on continued product development and customer feedback.
For customers who wanted to move to the newer version, we offered an optional upgrade program at a reduced cost. This was never meant to take away from your original purchase, and we understand why it may have felt frustrating if your expectation was that the later version would match what you had initially hoped for.
We take this feedback seriously, because early customers are a big part of how we improve. If there is anything still unresolved with your order or device, please reach out to cs@airvapeusa.com and our team will be happy to review your case.
Best regards,
AirVape Support Team
I love this store
I love this store. What they say, they do. Very good quality products, and good prices. I would recommend this store to anyone 21 years or older. As the U.S. becomes more legal everyday, its nice to have such good quality choices. and their prices are excellent. thank you! For being my GO TO!
20 maj 2020
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.