Air New Zealand Omdömen 

It’s sad to say this as a Kiwi…but air nz has gone very far downhill in recent years. This was just one of my 8 flights on this trip. And it was by far the most expensive option. The rest were all budget carriers like Jetstar. ONLY airnz suffered delays. ONLY airnz have spent crazy $$$$ on pointless woke safety videos. Perhaps there’s a connection I’m not sure but I’d like to see them get back to the basics of providing a great service instead of behaving like a government department.

I was super excited to try Air New Zealand’s new business class. However, it was shocking. Air New Zealand’s “new Business Premier” seats are far too close together. Unless you’re a hobbit, well under 1.8m, or a contortionist, you have little hope of getting any sleep.

The cabin looks flash, but it simply doesn’t perform. They either forgot, or were too cheap, to fit a remote, so if you do manage to lie down, you’ll need to perform some kind of interpretive dance to pair your phone with the seat, just to avoid a mid-flight sit-up workout.

There are no passenger announcements through the headphones. How has that been missed after a whole year of operating the new hobbit class? The whole product feels unfinished, and it looks like Air NZ went with the cheap option. It is a poor cousin to Cathay, Singapore Airlines, and even Qantas, yet somehow they charge more.

Unbelievably, they now charge extra for the front-row seats, which are technically the only fully flat beds in business class.

I can’t believe I’m writing this, but the old coffin-style herringbone configuration was better.

The only saving grace is the crew. How they cope with the stupid decisions coming out of HQ is well beyond me.

My flight at the beginning of March was downgraded to all Economy. I received an email
Telling me I would be compensated. I then was told the money had been transferred. This was 3 months ago! Despite emails and chat nothing has happened. Very very disappointing service from Air NZ

Amazing staff in Christchurch and Auckland ..honestly your team are awesome

I have flown with many airlines over the years, including budget airlines, but this was honestly the worst flight experience I have ever had with an airline — especially from a so-called national carrier like Air New Zealand.

For the first time in my life, I experienced a seat so cramped that the tray table was literally pressing against my stomach and could barely be lowered properly. I have taken countless flights before, but never have I felt space this painfully narrow and uncomfortable. Passengers are paying expensive ticket prices, yet receiving a level of comfort and service worse than some low-cost airlines.

The in-flight meal was also terrible. Even something as basic as the salt in the food was not properly dissolved. The service attitude from staff was disappointing, cold, and unhelpful throughout the journey.

And after finally enduring the flight, there was an extra “surprise” waiting after landing — my suitcase was damaged from rough handling. Instead of taking responsibility and resolving the issue properly, your staff kept passing the problem around and avoiding accountability.

Expensive tickets, terrible food, cramped seating, poor customer service, and damaged luggage — this is not what people expect from New Zealand’s national airline. It is honestly shocking to see how far Air New Zealand has fallen. You are slowly destroying the reputation of a brand that many people once respected.

Very disappointed. I will never choose Air New Zealand again.

Shame on you.

I would give it zero star if I could , however .
I’ve never had any issue with this flight before until recent flights experience, sits getting narrower for long haul flights , down graded flight food, no more on demand snacks and drink services . On top of that, I have found out that they have broke two of my checked in luggages and I have to pay for it first for them to review in order to get a petty compensation (about 25% of its original value) and another one still on going with them while I am travelling.
I would not recommend to fly with them in the future, surely there’s lots of better flight companies to choose from .

Air NZ cancelled my domestic flight which was due to weather so not airlines fault. The issue is in trying to get my money back from them which is proving difficult. They refunded part of my money and I am now waiting four weeks for the rest. Contacting their chat function provides no help whatsoever they just say they are looking in to it and leave me hanging with no updates and still no money. If Air NZ cancels the flight the refund process should not be so cumbersome on the individual. I just want my money back.

Fees on fees at check in for anything possible, they are the ryan air of the southern hemisphere, avoid

What absolute chaos at Auckland airport. Our 1 hour flight to Christchurch was ultimately delayed by 9 hours! There had been fog at the airport during the early morning which had a knock-on effect for the rest of the day. My flight was continually delayed until being cancelled at the very last minute. Air NZ help desk was manned by 2 agents attempting to rebook passengers resulting in a massive queue and a wait of around two hours. No apologies, no staff giving information and no compensation or food/drinks vouchers. Unbelievable for a national airline in its home city. They no doubt will plead that they cannot control the weather. However when fog is forecast and the runway landing minimums are increased (due work in progress) forward planning should have been in place and at a minimum fill the airport with staff to help.
If at all possible avoid Air New Zealand

Booked through Webjet. Flight cancelled. Accepted the not ideal alternative. Moving work commitments, medical appointments, car hire, hotel etc (was told in the email this would be my alternative flight).
Was then told my flight was changed again. As I'm flying for compassionate reasons, the second change wasn't suitable. Phoned Customer Service who 'coldly' informed me it was nothing to do with Air NZ. Went back to Webjet who advised Air NZ needed to approve the refund. Seriously!! Where has Customer Service gone and how does an airline think we all just sit around waiting for when flights that are convenient to them, without thought of how it impacts multiple areas of someone's life??! Sorry to say as a kiwi I doubt I will every fly Air NZ again.

My experience with Air New Zealand was extremely disappointing. The flight attendants were unprofessional and unfriendly. It felt like passengers were treated as if we were travelling for free rather than paying customers.

The food options were very limited, and there wasn’t enough supply for all passengers, which is unacceptable on a paid international flight. Blankets were also not available, which made the journey uncomfortable, especially on a long flight.

What concerned me most was the behaviour of the cabin crew. There was clear favouritism, and it felt discriminatory. This kind of treatment reflects very poorly on the airline and its training standards.

Air New Zealand seriously needs to improve staff training, customer service, and equality in how passengers are treated. I would not recommend this airline based on my experience.

Unable to contact, dropped calls and "chat with a human".
Terrible experience. If I could choose a different airline I would

Ripped off! Air NZ website 20% or more expensive than other sites like google flights , Skyscanner or kayak in comparison to exactly the same routes and flights time. Spoke to their premium call centre they don’t offer price match and the agent admitted other sites cheaper due to competition Air NZ can’t compete. So consumers be smart when you looking for deals . Yours big lost Air NZ. !!!! We spent $$$$$ elsewhere from now.

The Service Desk at Auckland Domestic Airport has the most unfriendly, miserable people working there. They need to review some of the staff and get more friendly helpful staff. We flew out on the 1st Jan 26
and at about 7.30 I approached a woman with her pulled back hair - no smile just this look of misery and stink attitude.

Checking in my dog for a domestic flight of 2 hours was beyond stressful. Air Zealand now removes water, and soft toys, even a hoodie as it’s a too greater risk for the dog.
All they have is their bed.
Meanwhile the rest of the world are allowing pets in the cabin.
Very very disappointing Air New Zealand. Embarrassing to say the least.

Extremely nice crew, lovely airline, 100% reccomend.

Having offered a pretty scathing review of a recent flight from Singapore to Aukland (airport chaos, the awful herringbone pods on the plane and all-round tackiness … this flight (Aukland to Vancouver) with the new business class configuration, good staff, and everything working was something of a relief. NZ can still do it (sometimes).
Recent domestic flights in-country were ok-ish. Delayed, packed …. But the app works well with updates etc and they did the job (but they are pricey).
Unlikely to choose NZ again unless the overall performance picks up

Long haul flight from Tokyo to Auckland operated by a contracted company without telling passenger. I flew in Premium Economy and the service was very poor, entertainment system didn't work, a very limited number of movies available, furniture wobbling. After an official complain Air New Zealand provided very vague explanation for this very disappointing experience and awarded me 60$ compensation....
Never again

As a traveller who has used AirNZ for over 40 years, I am deeply disappointed by the decline in flying with them. I don't know what the problem is but there's a certain dismissiveness with the crew. Not all have this unfortunate attitude but the few that have certainly degrade the experience. I just flew Business Class to Vancouver and was seated in my seat and noticed there was a little sticker on the fold down table. I never gave it any thought until the dinner service started and discovered that the table wasn't functionable. I was disappointed that they gave me seat with the knowledge that is wasn't operable. They stood there with my meal and wine in hand without any idea what to do. The head steward came and offered to move me to a seat that had a working table or she was authorized to give me sixty dollars. There was a third option but I was so upset that my mind was reeling at the sixty dollar offer and I didn't hear the third option. I asked her why I had to make a choice when I made the choice to fly AirNZ and go business class so there wouldn't be any issues. I was wrong. Sixty dollars for a flight that cost $3,500 above the next level seat and I had to make a decision. It was made plain to me that I had to decide quickly as they were very busy. I formally complained when I returned to NZ and AirNZ offered to raise the amount to $ 120 and it would be added to my airports. I told the nice woman that under the circumstances that they must be in, keep the money.
It'll be my last flight with them as this and the last two flights to North America were so late leaving Auckland that I missed my connecting flights.
Bon Voyage AirNZ!

Domestic flights are horrendous. Almost 50% are delayed. No communication between departments. Has become pretty unreliable in general