The Air Conditioning Company Omdömen 

654
•
TrustScore 5 av 5

4,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Initially the job had to be postponed, due to the need for a scaffold. Aaron the Aircon engineer was very helpful rescheduling. Subsequently the job was carried out in one day, including the con... Se mer

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Betygsatt 5 av 5 stjärnor

I am delighted with my Fujitsu installation. Daniel and his team deserve a special mention. They did a wonderful job and both the indoor units and outdoor condenser look great! They were friendly, eff... Se mer

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Betygsatt 5 av 5 stjärnor

The Air Conditioning Company has been nothing short of exceptional on our tricky project in London. Special shout out to Aaron their Senior Engineer, who has had to work through difficult site conditi... Se mer

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Betygsatt 5 av 5 stjärnor

Really happy with my AC installation. Great communication throughout and I was kept updated at every stage. The installation was completed efficiently and professionally. I had a small concern afterwa... Se mer

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Företagsinformation

  1. Luftkonditioneringsentreprenör
  2. också i
  3. Reparation

Skrivet av företaget

As London's leading Air Conditioning Company for over four decades, we are dedicated to providing unbeatable prices and the highest quality service to all our clients. Our expert engineers operate throughout London and the Home Counties, offering exceptional installations, repairs, and maintenance of fitted air conditioning systems, as well as the sale and hire of portable air conditioning units. Our commitment to quality is unrivaled, as evidenced by our unbeatable 10-year warranty on every installation we undertake. We're also the only aircon company in London with a dedicated showroom showcasing every type of air conditioning unit in working order. This allows potential customers to judge for themselves the styles and different noise levels, providing confidence in making an informed decision. However, we encourage potential customers to do their due diligence and check online review platforms of our company and competitors. We believe in transparency and welcome comparisons, as we're confident that our exceptional reputation and level of service will speak for itself. Our team of experts is dedicated to providing the best possible service, and we take pride in our exceptional reputation. We offer ample parking at our showroom, or you can easily reach us by underground to Mill Hill East, with our showroom conveniently located opposite the station. Choose our company for all your air conditioning needs, and you can rest assured that you're receiving the highest quality service possible. Contact us today to discuss your air conditioning requirements and experience the difference for yourself. Don't settle for less, choose the best in the business.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

654 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(654)

107 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Only giving one star because I can’t…

Only giving one star because I can’t give zero. Engineers are rude and no nothing about the trade. Overpriced, scamming company. Do not use.

17 juni 2025
Omdöme utan inbjudan
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Svar från The Air Conditioning Company

Anonymous, vague, and completely at odds with over 1,000 verified reviews on various platforms Our pricing is transparent and agreed in writing before any visit. If you’re genuine, come forward. If not, we’ll assume it’s just noise from a rival or keyboard warrior.

Betygsatt 5 av 5 stjärnor

Air Con hose

I asked about equipment that I had that had deteriorated over a number of years. Silvia was able to track the item and kindly replaced the old ones and sent out new ones. It as very much appreciated and the professionalism was evident.

We had Air Con Hose Pipes over 10 years and was pleasantly surprised that they could be replaced with the existing unit.

To Add we were not charged for this service.

9 juni 2025
Omdöme utan inbjudan
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Svar från The Air Conditioning Company

Thanks for your kind words.

Betygsatt 4 av 5 stjärnor

Good service

Silvia and Jordan helped me with arranging my service through the PPM program, which helps us keep the warranty in place for the AC units.

6 juni 2025
Omdöme utan inbjudan
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Svar från The Air Conditioning Company

Thanks for take the time and troubnle to review us.

Betygsatt 5 av 5 stjärnor

Regular customer says yes!

I have used this company twice now as their pre and post install service is excellent. Their install teams and service teams are professional, tidy, quick and responsive and the units have been reliable. Highly recommended.

22 maj 2025
Omdöme utan inbjudan
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Svar från The Air Conditioning Company

We better keep on our toes!

Betygsatt 5 av 5 stjärnor

Service visit

The engineers showed up promptly, were friendly and undertook the service quickly and without fuss.

2 juni 2025
Omdöme utan inbjudan
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Svar från The Air Conditioning Company

That's what we like to hear!

Betygsatt 5 av 5 stjärnor

I’ve been using Aircon company for years

I’ve been using Aircon company for years now and I’ve always been very happy with the service. Both their installation and their annual maintenance thereafter. Expert, prompt, polite, I thoroughly recommend them.

19 maj 2025
Omdöme utan inbjudan
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Svar från The Air Conditioning Company

So much appreciated John.

Betygsatt 5 av 5 stjärnor

Even using this company for many years…

Even using this company for many years now and it’s always been a professional and efficient process. I will continue to use them for as long as I have my site.

6 maj 2025
Omdöme utan inbjudan
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Svar från The Air Conditioning Company

What more can we say!

Betygsatt 5 av 5 stjärnor

5-Star Review: Highly Recommend for Air Conditioning Installations

From start to finish, the entire process with The Air Conditioning Company was incredibly smooth and professional. Getting an initial quote was quick and straightforward, and the team was friendly and helpful throughout. The site survey was thorough, and they took the time to explain everything clearly, which made the whole experience stress-free.

Installation day was efficient, tidy and completed on time. Every person I dealt with was courteous and knowledgeable, which gave me great confidence in their work.

If you're looking for a reliable, friendly, and professional team for your air conditioning needs, I would absolutely recommend The Air Conditioning Company.

11 april 2025
Omdöme utan inbjudan
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Svar från The Air Conditioning Company

Tim - The engineers will be told!

Betygsatt 5 av 5 stjärnor

Excellent Installation

Excellent service from Air. Con Co - very responsive whilst working out exactly what we wanted and very impressed with the installation by Callum; very professional and went to a lot of effort to make job as neat as possible. Would definitely recommend.

22 april 2025
Omdöme utan inbjudan
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Svar från The Air Conditioning Company

Thanks David!

Betygsatt 5 av 5 stjärnor

Great company

Great company - very good from survey through to installation, the installation team were quick and left everything in an excellent condition.

16 april 2025
Omdöme utan inbjudan
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Svar från The Air Conditioning Company

Thank you.

Betygsatt 5 av 5 stjärnor

Great Aircon Installation Team

Prompt service and site visit with helpful information on options and equipment. The Daikin products are high quality and we particularly like the low noise. The installation team, including electrician, were great - on time, efficient, pleasant to deal with and no issues to report. We would be happy to buy future products and services from this company.

8 april 2025
Omdöme utan inbjudan
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Svar från The Air Conditioning Company

So much appreciatd.

Betygsatt 5 av 5 stjärnor

Great Experience

I had great experience with Airconco. Malcolm was very prompt and helpful in answering my many questions before the purchase. Ivo was very thorough and explained in detail the possibilities for the installation. Aaron came to install the unit and was very professional and did a great job fitting the air con. I would definitely recommend this company.

25 mars 2025
Omdöme utan inbjudan
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Svar från The Air Conditioning Company

Christine - I will ensure that both Malcolm and the engineers and Ivo I told of your kind review.

Betygsatt 5 av 5 stjärnor

Recommend

Professional service from sales through installation. The engineers did the job neatly and professionally at a reasonable price.

27 mars 2025
Omdöme utan inbjudan
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Svar från The Air Conditioning Company

Thank you Mr Garske for your kind words.

Betygsatt 5 av 5 stjärnor

They installed our airconditioning a…

They installed our airconditioning a number of years ago. our bedroom is under a cathedral roof, it has been a lifesaver. They have just carried out their annual maintenance . Timely, polite and swift. Excellent service

21 mars 2025
Omdöme utan inbjudan
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Svar från The Air Conditioning Company

Thank you for your continued support.

Betygsatt 5 av 5 stjärnor

Professional, knowledgeable, tidy

Not the cheapest option but did a good job.

Did the job efficiently, cleaned up after themselves, explained about the different choices and the process during initial consultation and took me through how the unit worked and operation etc. while installing.

Would recommend.

20 mars 2025
Omdöme utan inbjudan
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Svar från The Air Conditioning Company

Huge, thanks for your kind words. We don't claim to be the cheapest and nor are we anywhere approaching the most expensive! Indeed, many air-conditioning companies subcontract their installation work to us, and put on a healthy mark up! We do claim to be the best though!

Betygsatt 5 av 5 stjärnor

very reliable and impressive

i found this company to be incredibly helpful and good value . the engineer turned up on the agreed time and was very polite and completed the work very quickly. Unusual to find proficient relaible companies these days . Most of my reviews are rubbishing companies....not this one!

22 februari 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Beware if things go wrong

Beware if things go wrong, these guys will charge a fortune. The engineers are perfectly pleasant and seemingly knowledgeable, but to fix a fault with one of our units cost nearly as much as a new unit. Their whole attitude has been condescending throughout, and in the end took over 6 months to actually get a fix. You’d be better off going elsewhere imho. Or accept that was you’ll be paying through the nose for as long as you have the units.

1 december 2024
Omdöme utan inbjudan
Logotyp för The Air Conditioning Company

Svar från The Air Conditioning Company

Dear Mr. Hammond,

Thank you for your feedback. We are always open to constructive criticism, but we would like to clarify a few key points to ensure an accurate picture of your experience.

We are proud to be the only air-conditioning company in the UK to offer a 10-year warranty on our installations. This extended coverage is available only to customers who maintain an active annual service contract, as regular maintenance is essential for ensuring the longevity and reliability of the units. When you chose to discontinue your maintenance contract in 2023, we made it clear that your warranty would revert to the manufacturer’s standard one-year coverage, meaning that any future repairs would be chargeable at standard rates.

When your unit developed issues in 2024, we attended promptly, diagnosed the problem, and provided full quotations before proceeding with each stage of repair—all of which you approved in writing. It is important to note that we were unable to diagnose all of the faults in one go because there was no power reaching the unit due to the failure of the outdoor PCB. Until this component was replaced, we had no way of detecting additional issues, such as faults in the indoor PCB and solenoid valve, which only became apparent once power was restored to the system.

Unfortunately, due to what is likely to have been an electrical surge, multiple components failed, leading to an unexpected sequence of repairs. Had your maintenance contract been active at the time, the total cost for these repairs would have been just £796 plus VAT, rather than the £2,008.75 incurred. Despite this, as a gesture of goodwill, we still reduced our labour charges to reflect maintenance contract rates.

With regard to your mention of a “condescending attitude,” we find it surprising that this was never raised with us at any stage prior to your review. Customer service is at the heart of our business—we are a family-run company now in our fifth decade and take great pride in our nearly 1,000 positive reviews across various platforms, which consistently highlight our professionalism, fairness, and customer care.

If you would like to discuss any outstanding concerns—or settle the remaining unpaid invoices—we would be happy to speak with you directly. Please feel free to reach out at jordan@airconco.com

With kindest regards,

Jeff (Head of Customer Service)

Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service, from the first call to book in a service to the engineers who arrive,always polite, friendly and do a great job.

5 februari 2025
Omdöme utan inbjudan
Logotyp för The Air Conditioning Company

Svar från The Air Conditioning Company

Thanks for your kind words. Just so appreciated

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