AIB Omdömen 

Had appointment with Nora O'Sullivan at the AIB branch in mallow. She was so helpful. She did not rush us or push us into anything . She help with all the forms. Such a lovely lady gave us helpful advice. It was a pleasure to bank there.

As a customer for over e5 years, AIB are by far the worst bank to deal with, incompetent staff, on line when you phone even worse more under trained staff who don't have a clue and give incorrect information, and have the ordasidy to change every quater for account management, well get some proper staff who understand enquiries and don't read from a script.

Simply the worst bank in Ireland to deal with. I have switched my mortgage 2 times since I bought my house in 2020. People advised me to not deal with them however I insisted because it was the best deal I thought I’d have. It turned out to be a nightmare. I applied online in the beginning of Feb/2025. I thought 2 months would be enough to deal with it. I am not even close to it. They are very disorganized! My application delayed 2 weeks because of their own internal mistakes. 1st I had to go to the branch with my wife, we went there during our lunchtime nobody told we had to print proof of address, since I have it online I could just email them. In this day and age they made me print it and return in the next day. Then the person who received it did not sent it to the mortgage area. More delays! The the person who was reviewing my application did not check properly our salaries and said we did not had enough to comply with our financial obligations. I had to explain all the paperwork, which by the way were straightforward, and the agent apologized by the mistake. Anytime they send you a message and you reply to it they will only revert to you after 48hs. This is ridiculous because even if it’s a simple mistake it will delay your application even more!
Now, a 3rd person is analyzing my case and it is asking tge exact same questions the other 2 agents asked me. It’s ridiculous! Our salary raised since 2020 and I also made pay downs along these time. Also I am currently mortgaged in a 20 years term (by our choice). How can it be so complicated!!! I just wanted to switch to them because of their current fixed rates! That’s it! But they clearly don’t care about customers. Stay away!

Absolutely useless mortgage provider. The best green mortgage rate on the market; but a retarded approach to assessing applications.
I've been paying minimum €617 per month for the past 7yrs 6mths without ever defaulting. Saving 7.5K per year. Paying €900 per month into a pension. Literally told me, we can't consider the €900 you're investing monthly towards your pension, €625 monthly savings capacity, plus ability to meet an existing €617 mortgage. against your ability to repay a €1100 monthly mortgage.
Told to stop paying into my pension for 6 months and reapply. What a load of numerical illiteracy.

It is an OLD SCHOOL Bank, totally unhelpful when you need it to transfer money outside Ireland, it blocks payments to an international institution and the card NEVER works when you try to pay public transports in Europe, totally frustrating.
Really considering to move to another bank as AIB services is never reliable.

I was caught in what is known as an accommodation scam. I booked accommodation via a reputable site but later found out that it was a scam. Filed a reverse change procedure. AIB constantly asked me to forward on communication of the scam and I repeatedly asked them how can I send docs from scammers.. Credit cards were supposed to offer security. AIB are do not have a customer's interests in mind whatsoever. No better than the scammers themselves.

When is AIB going to join the 21st century?
You cannot do an international transfer on the bank’s app. Why not????
“Because it requires a card reader”!
Has the bank not heard of technology? My UK bank has been allowing this and much more for YEARS now.
AIB will you PLEASE get your act together!🙄🙄🙄😤😤

This is a message for Lisa who posted a negative review re aib bank in January this year re 3 times having cancelled a Direct Debit yet the money was still paid to the payee.
You have rights Lisa!!
The bank has no choice but to rectify their error (assuming you can prove you did cancel the DD) under the DD guarantee (if you don’t know what this is (the bank ought to know but from my own experience I discovered that my bank Manager at the time, didn’t even know what it was; fortunately for me, I did), google it.
If the bank made a mistake the guarantee entitles you to a refund (there are time limits.)
Google first then go back to the bank, ask to see the Manager, ask him/her has he/she heard of the guarantee? If they haven’t then tell them how disgusted you are at their lack of knowledge (this guarantee has been around for donkeys years) and ask them to find out (why should you tell them how to do their job?). MAKE them rectify their error by immediately refunding your money (plus a goodwill gesture for lack of knowledge at that branch’s senior level) and make sure they know to ensure their staff are trained properly.
If the Manager knows about the guarantee, why haven’t they abided by it? Threaten to contact the CEO and the press.
Hope that helps.

I filled out a mortgage request online and requested an evening call as I work during the day. An extremely rude man rang and I stated that I was not able to talk as I was working and had requested an evening call and just as I was trying to arrange another call back he said fine and hung up!! all calls are recorded so I hope quality control has checked this!

My recent experience with AIB and starting my own business has caused me untold headache. They advocate supporting small businesses but the experience I had was not reflective off that in any way. Rang customer service before arranging an appointment in branch to make sure I had everything I needed. Organised an appointment and came in with all my paperwork. Was told I would need a sole trader account and was asked to fill in the application details their. I questioned was this the correct account type as I had my own limited company as this seemed unusual to me. I was told this was correct so proceeded - at the end of the day this is their bread and butter so I'm going to take their word for it. I needed a card machine for customers so the first issue presented when applying for a card terminal. The person who set up my account was then uncontactable as they were on annual leave before Xmas break last year and were a temp cover. New year I am chasing the branch to get it sorted. Business advisor for that branch calls and assures me they are all over it (this was after putting a complaint in as I tried multiple times to contact the person who opened my account by phone and email with no response). Couple of weeks go by and I have other priorities so don't get a chance to chase up on it and AIB have done nothing since. In the end my accountant rings me to say I need to do something ASAP as I can't invoice for any more into that account until it's sorted. Ended up going with Revolute Business - 10 min application and approved next day. Even with 3 months of persistently chasing AIB for what should have been a routine ask and they couldn't sort it. By far the worst experience I've had and had high hopes given they push their commitment to small businesses. I am still having issues now trying to update details with my card terminal provider as unknown to myself these errors also carried over to them. I will be pulling my personal accounts and moving to Revolut also. The Irish government should have let them sink.

All kinds of problems,phone nos on websites inaccurate, I contacted them 4 times re statements .... no response!
Pillar to post approach to customers.
Got one very helpful staff member in "bereavement section" who implied that my time and her's was being wasted .
Uninformed staff.
Regrettably the particular branch which I dealt with was excellent now seems to have gone downhill only recently.
There is supposed to be a "relationship" manager, but it now seems they are gone.
No list of staff available. Cant report to manager.
Sent letter to manager, no response in two weeks.

Tried to make a lodgement in Blackrock Branch in Co Dublin . Not able to, was sent to the nearest "An Post"
Whilst attempting to make a lodgement over xmas at a post office was told "we can only make cash lodgements to AIB accounts but not cheques."
What a service! Customers beware!
And to add insult to injury the top people want their "bonuses"
Come on AIB you used to be very good ; Get your act together!

One of Ireland‘s biggest banks.
Sadly the website and the App is very basic and unreliable. Programmed in the last Century

Absolutely ridiculous service, if that's your kind of humour. I'm in a large branch because I couldn't close my account in another one. Huge queue, one person at a desk, the others are empty. Slower than any bank clerk I've ever seen, but have no problem with finding time for small talk. "Very busy branch, indeed." I understand that being kind is important, but at this point I definitely up for a rude but efficient bank instead.
Ah, and I really appreciate that I can open an account online, but would it hurt to allow closing it online as well?

Thank you to AIB fraud staff for an immediate reaction on the mistake during the online purchase . I did that mistake self, but the staff immediately blocked the card and called me to ensure safety of the account. After all transactions were checked , they unblocked my card immediately. I feel me safe with AIB bank, thank you.

Long-standing clients of AIB have come forward with serious allegations regarding the bank’s mismanagement of financial advice and fiduciary duties, leading to devastating financial losses.
AIB strongly recommended the establishment of an offshore trust for tax efficiency to their HNC's, and endorsed tax experts whom were on the banks payroll. However, without warning, this trust documented in AIB’s Annual Report and Accounts was abruptly sold to another company, causing substantial financial setbacks. The bank refused to address concerns about excessive charges and the mismanagement of its personnel, leaving clients to deal with the consequences. Refusing to respond to complaints fobbing its clients off to the Ombudsman in two duristrictions.
The closure of Allied Irish Banks Trust forced clients to refinance loans, and absorb exorbitant costs accepting fees which skyrocketed by 47%! It is noted staff seriously lacking financial or tax expertise were charged to their clients at exorbitant fees of £250 and £400 per hour! Including charges for internal telephone calls at International Rates whilst sitting opposite each other! Despite mounting complaints, AIB;s Management and Board of Directors based in Molesworth Street refused to acknowledge or take responsibility for these issues.
Additionally, clients discovered undisclosed loans, excessive internal and external accounting fees, and administrative expenses that continued to escalate. When approached, AIB’s Board of Directors at the head office dismissed concerns, refusing to acknowledge the role of its Channel Islands offices aging despite clear documentation in its Annual Report.
The bank's failure to exercise due diligence raise serious questions about the bank’s risk assessment, financial management, and commitment to its clients. Instead of transparency and accountability, clients are met with silence and disregard.
Financial experts warn that this case exemplifies the risks of trusting financial institutions that lack proper oversight. Many affected clients, who had banked with AIB for decades, now face financial distress due to what we believe was deeply flawed financial advice which was quickly sold to save face.
This situation underscores the urgent need for stronger regulations in financial advisory services. Those considering AIB for financial planning should take this as a warning: without transparency and accountability, clients are left vulnerable to mismanagement and financial harm. You are now met with a 'Call Centre' where once you had a face, a name and a personal financial manager to assist you. HNC's are moving away from this institution for a reason, if the Board of Directors Colin Hunt, CEO, James Neilson Pettigrew, Donal Galvin, Basil Geoghan, Andrew Mc Farland, Mark Frawley, Niamh Hore continue to ignore a clients complaint and fob them off to Customer Services (who don't work for the bank) or the Ombudsman or Financial Ombudsman who are inundated with complaints and are also under serious investigation for failing to respond accordingly to clients serious complaints, banks will no longer exist, trust has been eroded!!!!!

I have to highly commend Aji in the card division for being super helpful and patient with my query today. He certainly went the extra mile. Thank you

Was onto AIB today 21-02-25 to 3 support staff, Kelly, Una and Alex. These were top class ladies at their respective jobs, were very customer focus and each had an unwavering desire to to assist me in solving what was a complicated issue. They conveyed a happiness in their roles and so were pleasant to deal with. Thank you Kelly, Una & Alex.

Your bank is awful.. worst bank ever.. you cant even make any transaction on weekends.. wed have to wait to tye mext working day… all you care about is security forgetting customer satisfaction.. you deserve 0 starts by the way…. Awful bank..

Worst experience for mortgage advice. We have dealt with other branches of AIB. Never had such an experience but Ballincolig was the absolute worst. Maybe the advisor was having a bad day - but they were highly unprofessional and rude. They very rudely asked me why I was earning a low income!! That is none of their business - all documents required were given to them and they could have done their job and just told us what the bank can give us for mortgage. That's all they needed to do! But numerous times they just said 'you haven't earned enough. Why is that? Why did you earn so low? What happened? You worked in retail shops. This is not good enough money.' I was so shocked. They even had contempt for me working in a retail shop 😂

Maybe they are a good advisor for people who have money and are earning well. But I wouldn't recommend this branch for any working class with no high income to show this advisor.