AIB Omdömen 

Horrible experience. Doesn't care anything about customers. Was a loyal customer for 25 years, but they dont care and only care about money. Complete disregard for humans.

Very incompetent.
Service and technology stuck in 1990s.
Your `new app` looks like it was vibe coded on a college campus with outdated Claude model.
The `app` offers 0 functionality.

Crazy to think this is a leading banking institution in one of worlds richest countries. Absolute disgrace what a circus we live on.

Will be closing my account soon.

I recently contacted the AIB fraud reporting team to block my card after I became concerned that a transaction I had made might have been part of a scam.

Instead of feeling reassured and supported during what was already a stressful situation, I received a lengthy lecture that came across as condescending and patronising. Throughout the call, I was repeatedly told, “Can I speak now?” and even, “Do I have your permission to speak now?”, while being accused of interrupting. I did not feel that reflected how the conversation had gone, and I found those remarks unnecessarily rude and dismissive.

I repeatedly asked a specific question about Apple Pay and how I could know whether my card details had been stored if I had never manually entered them or selected any option to save them. Rather than answering my question directly, the agent continued to repeat generic fraud-prevention advice, which left me feeling that my actual concern was not being understood.

This was a fraud-related call, and I expected empathy, patience, and clear guidance. Instead, I came away feeling guilty, belittled, and as though my questions were unwelcome. To add to my confusion, the agent suggested using Revolut’s disposable virtual cards, which seemed unusual when speaking on behalf of AIB.

I appreciate that fraud teams deal with difficult situations every day, but customers who call because they fear they have been scammed need reassurance and respectful communication. My experience fell well below those expectations.

A company took money out of my AIB account without my consent 'I tried to stop it' the bank said they couldn't do it anyway 'if only after 2 weeks they would help me somehow,'

Just seen they taken 6 euros and will continue to do so as a charge on my current account. Will be moving my euros to revolut. They pay little to no interest on savings and trying to transfer money is like squeezing money from a stone. Stay away from this 'bank'

As typical of things in Ireland, anything that CAN go wrong WILL go wrong, with a nasty bidi behind the counter to shite on you as the cherry on top. Time and time again. Its the irish way. This bank gives zero interest on your money, neither does any other irish bank. The staff are obnoxious and rood AF. Their bank app is extremely buggy and requires reinstall and whole process of using some card reader to install it on the phone again after they "update" it. When they say update they mean bombard you with AI adds that you dont want. This bank has wasted tonnes of my time with its stupid app, rood unhelpful staff who go out of their way to abuse you. Also they dont give any loans unless youre already rich enough to not need a loan in the first place. The bank caters only to the wealthy clique who hijacked this country and SHITS on everyone else, especially if they are male or native irish. The staff seem to suffer from amnesia and an uncontrollable urge to abuse customers on the phone. If you phone them and an irish woman answers the phone just hang up, she will do nothing for you and will insult and threaten and lecture you so its better to hang up. I would not use this bank but in ireland there is no competition in the bank system so you are stuck with 3 VERY CORRUPT AND INCOMPETENT AND ABUSIVE rigged banks where the state goons manually approve every one of your transactions. Shopping online is a nightmare as is getting refunds coz they take a very long amount of time to do even simple things with the account. DONT USE THIS BANK if you have an option not to. This bank is not a real bank, it is a clique for goons and state intel agencies to monitor the finances of the general public and abuse them all day long at the same time, just as the gardi do, just as the health service does, just as the council does, etc, provide a shit service which you pay through the nose for and get abused on top of that. Its the run away west brit east american clique who live in disney land where they can abuse the public with impunity and their system is on the way out , its going extinct, and they are nervous about it so they hate the people even more. DONT USE THIS "BANK", its not a real bank, its more of a monitoring and abuse institution.

I tried to close my credit card and current account but I had to pay the stamp duty of my credit card after the fact and they have the worst system to do so. On the phone for hours, getting transferred through to the wrong lines to pay it. Just keep telling me about their new app & using a terrible AI agent. Only for me to pay the fee but they sent it back due to them not telling me the correct amount to pay. AVOID AT ALL COSTS

Standing in a que in Rathgar always only 1 teller on. They do not care about their customers

I wrote to AIB, to look for assurances that if AIB is using Snyk (a company started by 4 ex Israeli military intelligence personnel), that my account information would be safe and not compromised. I was told that AIB do not comment on individual suppiers. (so mind my own business). I have minded my own business and am moving my business and personal account elsewhere. I am concerned that AIB cannot or will not assure their long-standing customers, that their accounts are not at risk through exposure to a company set up by a firm with ties to Israeli military intelligence. Every customer should be concerned

*UPDATE*
After making a formal complaint this was resolved in 24 hours.

I've been a loyal customer since I was a child. I've been let down multiple times by AIB, but today was by far the biggest disappointment.

Today I was meant to transfer the deposit for my first home.

Unfortunately I saved my deposit in an online notice account, which I had never withdrawn from in the years I've had it. Of course I signed up for this account and agreed to Ts&Cs - but I was still surprised that they wanted a full 7 days. "No worries, just talk to a human and they will help you out" said my mum who used to work for AIB. So I called customer service. First I was just given a no. Then the agent in Savings agreed to escalate my issue and she filled out a request for the notice to be shortened. She just called me back - I will still have to wait 3 business days. There is only 1 day difference between 7 days and 3 business days. What was the point of that?

In the next 25 years I will pay €240,000 in interest to AIB.
But in this one time that I need someone to go an extra step and help me out - I may as well forget about it.

AIB contacted me using a 13 year old address to tell me about a dormant account of my late father who died 26 years ago! They propose paying only a nominal interest when the funds should have accumulated several thousands. Blame lies with executors, they say. But AIB were informed of the death by solicitors and had neglected to follow up for some 23 years. Maladministration? Avoid and be wary!

They make changing an address the most awkward thing in the world.

Terrible bank, avoid if possible. Created a joint acc along side of my solo acc but the joint acc is not visible on my internet banking. Tried to call them but their digital agent was not able to let me speak and then spent over 10 mins on hold with no customer service so I gave up.

I requested a refinance of my existing loan over 3 months ago. I never asked to borrow more money, only to reduce my monthly repayments. After countless calls, spending 40–50 minutes each time, I was told my repayment would be €225. Instead, it remains €496. I have signed and returned the required documents twice, yet only the payment date changed. This level of service is unacceptable. I expect this matter to be resolved immediately and a clear explanation to be provided.

I had a very difficult conversation today with a man at AIB customer service who struggled greatly with the English language. I reported an unauthorised sum of almost 3K being taken from my account. He repeatedly said 'go to your local branch' But AIB has closed the three branches near me and there is now none near me. The sooner I can get away from this unhelpful bank, I will. They don't deserve any business if they can't protect customer accounts.

In my opinion, if you want to see true professionalism at work, use AIB Ireland.
I have recently experienced a nasty unsettling scam on my account, and AIB handled it swiftly, professionally and with the kind of care I did not expect. The outcome was positive for me, and I thanked my lucky stars that I use AIB.

Unable to redate a standing order via app, phoned AIB staff not pleasant or helpful, took 2 days to sort not good had to take time out of my work day(both days). unable to use the app for transport services, app really not user friendly unable to save details for payments to family, friends etc. Now looking around elsewhere for another bank
Would not recommend AIB

Very poor customer service. My problem could not be resolved as there is no human available to pick up the phone. AI assistance does not work. Spent ages on the phone and left without solution. The card stopped working without any reason.

Abi - AI assistant - waste of time.
Card services - hard to reach.

Absolutely awful. Ai layer repetitive and useless for a simple query about increased fees. 'Real' person just as bad! Not reading my query accurately, giving false information about charges! Useless. Avoid. Would give zero stars if possible