Agnew Group Omdömen 

Such a disappointing experience with Audi Agnew Group.

When I placed my order, I was given an estimated delivery date around four or five months later. When that date approached and I contacted them for an update, I was told the car had not even been built and they could give me no indication of when it would be. My options were simply to continue waiting indefinitely or cancel the order.

When the car eventually did arrive, the trade-in value I was offered was only around a third to a half of the figure I had been quoted when placing the order. I asked twice for an explanation and was simply told it was due to “market conditions”. When I asked them to review the valuation, they increased their already very low offer by just £100.

What disappointed me most throughout the whole experience was what I perceived as a lack of empathy or any real effort to recognise how frustrating the situation was from a customer's perspective.

I appreciate that dealers cannot control manufacturing delays or market values, but they can control how they communicate with and treat their customers. Unfortunately, my experience fell well short of what I expected from an Audi dealership.

I would not buy from Agnew Group again.

Impossible to deal with, tripping with arrogance.

This is the 2nd time within a year that I have had absolutely appalling customer service from Mercedes in Belfast. After the first time I left a review and the manager rang me up asking me to remove it as he didn't want to have an uncomfortable conversation with his manager about how poor the service was, even though he agreed with me completely.

This time, I was served by Lois, a surly and rude lady who took an absolute disregard to any form of courtesy. My car was in for a service on 23rd June and I chased repeatedly if certain items would be covered under warranty with no reply from Lois even when I repeatedly ask for calls back. I took my car to two other independent garages and they inspected it and both independently disagreed with the service recommendations from Mercedes and would have gone as far to say that some of them were made up as they could not see the issue. Example on the service note it said all brake pads needed changed urgently and they all have a minimum 10mm left on them.

I unfortunately have to continue to use Mercedes in Belfast until I change vehicle but beware if buying a car from them, their after sales customer service is HORRENDOUS

Extremely disappointed with Audi Belfast. My Audi has developed a fault caused by corrosion in the brake sensor cable, and I’ve been told it isn’t covered under the warranty because it’s classed as “wiring and connections”.

I bought an Audi Approved Used vehicle expecting it to have been thoroughly inspected and to come with premium after-sales support. Corrosion on brake-related electrical components is not something I would expect to be dealing with, especially on a vehicle that has supposedly passed Audi’s Approved Used checks.

Rather than taking responsibility or offering any goodwill, Audi Belfast simply pointed to the warranty exclusions and left me to pay for the repair. Selling a premium vehicle under the Audi Approved Used scheme should mean more than relying on the small print when problems arise.

I would not recommend Audi Belfast based on my experience. Make sure you ask exactly what is and isn’t covered and don’t assume “electrical and mechanical” warranty cover means what it says.

I would not recommend Agnew Volkswagen based on my recent experience.

I received an email asking me to call regarding my car finance. In my opinion, if a salesperson wants to discuss my finance or future options, they should be calling the customer rather than asking the customer to chase them. Nevertheless, I took the time to ring.

Unfortunately, the salesperson didn’t seem prepared. I was asked basic questions that suggested my account hadn’t been reviewed, and I wasn’t even asked whether I was happy with my current car. Instead of discussing my needs or explaining any offers, I was simply told to “call down sometime.” There was no attempt to arrange an appointment, no preparation, and no explanation of what offers were available or why I should visit.

The whole experience made me feel like just another number rather than a valued customer. I expected a far more professional, personalised approach. Instead, it felt like a generic sales call with little effort or interest shown.

Continually impossible to reach - why is communication so hard for this company.

I bought a car from here ( Belfast Audi )in March 26 and cannot recommend them highly enough. I dealt with Jonathan McIlwaine who was very thorough and went out his way several times to assist even after the initial sale . If you buy from here I recommend Jonathan , first class service .

There was a glitch earlier with my car's service, but Agnew's after-service manager, Paul Dobson, provided superb follow-up and fantastic support. Thank!

BMW sent my wife a letter telling me the airbag was potentially very dangerous and could cause harm if activated.
They advised she bring the car in and she can get the airbag fault fixed and replaced. I called my closest bmw dealer at coucher crescent.
I booked in on the phone. I was told it would take 2 hours to complete.

I made the 20 mile round trip to get the airbag replaced.
Unfortunately literally sitting in traffic on boucher road on the way to BMW, i had an avain excrement experience on windscreen and roof. I stopped at 2 petrol stations to clean it but neither had a working car wash.

When i arrived at bmw I was told to book the car in at the service desk. The woman helping me asked me about a car service that was due soon... i explained im just here for a call back on the airbags and knew very little about the service as it was my wife's recently purchased car.
I gave her my key and advised my car was parked in the disabled spot right at the front door.
I got a call 30 mins later advising the work was completed.
Being disabled and originally being told it would take 2 hours to complete, i had taken a carer with me to help with the long wait time. This was a complete waste of thier time and fuel for such a short wait!
I went back to collect my car key from the woman at service and noticed NO WASH written and highlighted on my Key Tag. Wondering why, I collected my car. My car was parked up in a tight spot, right outside the workshop.....still covered in bird excrement......
I had to drive back to a disabled spot, to be able to access my car appropriately, open doors wide and let my passenger in.

Is this BMW boucher going above and beyond for its customers??

Writing "Dont wash" on the car of the disabled person that had to travel near 20 miles, to bring the car back to you so bmw can fix its fault!!

Very very disappointed.

The pettiness is astounding!!!!

The car has full documented BMW service at boucher crescent but after this joke.... IT WILL NOT BE BACK AT BMW BOUCHER CRESCENT...EVER AGAIN!

Audi HG 21 NLX Q5. CAR LEFT IN FOR REPAIR. Audi Belfast, quick professional repair, Owen explained everything in detail, he is pleasant and an asset to any company. Thanks Owen. Cecil

First class service from Mercedes Portadown today. Special thanks to Tina and the front of house reception and hospitality team. Also the mechanics who did the various recalls and updates. Much appreciated.
James

Car broke down, AA assist took my Volkswagen to Agnews, the whole process from start to finish was stress-free. The whole team at Agnew Volkswagen kept me informed & up-to-date regarding my car and timelines of the repair. My car was repaired in within the estimated window. I am very satisfied with everything. Great customer service.

Rang today to book my wife’s A5 in as it has another fault on the dash, car under warranty.
First available appointment they could give me was almost 4 months away, yes October.
Told me they have thirty technicians, yet there’s a four month lead time.
Dreadful level of service.

Great service and very professional from start to finish and a special mention to Sam Moore who guided me through the purchase of my new car very knowledgeable and a pleasure to deal with .

Fantastic service by Chloe and Louise at Belfast Audi! Chloe kept me informed throughout my car being on-site and advised me where appropriate on anything required. Not to mention the fast turnaround!

I purchased a 2022 Audi E-Tron recently from Belfast Audi after multiple good experiences buying from them in the past. The service was highly professional and we were taken care of to the highest possible standard. Our salesman, Thomas Holmes, was excellent and met all of our needs, even calling us to follow up on the purchase a few days later to make sure everything was to our satisfaction. Our previous experiences with Michael Stewart were likewise professional, respectful and overall excellent.

Terrible experience with my second car with the team.

Approved used means nothing. Could not get a callback from anyone in Mallusk.

Probably won’t buy from again. A shame as it’s local.

Edit: Still no contact from the site. Really poor customer service.

I was looking around for a new vehicle and recently purchased an ID.5 from Ryan at Volkswagen Boucher Road Belfast. I had never owned a Volkswagen before, but after speaking with Ryan, who took the time to find the perfect match for us and explained the entire process thoroughly, I was more than happy to switch from my usual make of vehicle to VW.
We received first-class service and found the whole process easy to understand and follow.
On the day of collection, everything was smooth and quick, with Ryan taking the time to explain all the new features of my new vehicle and how to get the best out of my new driving experience.
I would highly recommend Volkswagen Boucher Road for your next vehicle purchase.

Harry from Mercedes Benz was a gentleman and sorted everything in a professional manner.

My car battery died when away on holiday.Stuck at the airport.Breakdown service came out and sorted it within an hour.Connor was fabulous and could not have done more.
This breakdown service is available to customers servicing with Mercedes dealers and is not to be underestimated.
Great work guys