Agincare Omdömen 

So far so good, My mum will be start her care with Rochester Care Home later today. But so far the interaction I have had with the Manager and one of the Care nurses has been really positive and has put me at ease for my mum. This is probably going to be the last place that she will actually live and I needed it to be the best that we can get, and so far Rochester Care Home has been the best i have viewed. To Be Continued...

I'm rating the experience I had with Agincare the company not the care home. Everyone I have interacted with this company has been been really efficient and friendly. Kudos to Demienne as she went above and beyond to help

Having contacted Agincare about a relative who required significant care, I can thankfully say that the whole team at Agincare have been tremendous. From Mike at HQ who assisted with assessing care needs and finding the resources, Hazel who guided us around new surroundings, the catering team who provide wonderfully nutritious and appealing food throughout the day to the wonderful nurses who really care for their guests, Tara, as the medical lead, who is able to ask all sorts of questions, and Ed who has sorted out the entertainment.

My mum's care needs changed quickly and we urgently needed to get her into a care home. The staff were wonderful in very quickly assessing her care needs and bending over backwards to get her into their Admiralty home asap.
My mum has only just gone into the care home but if the staff are as kind and caring with her as they have been in placing her there then we'll be very happy and the initial respite stay will become her long term home.

Very professional engagement with Senior Care Advisor who bent over backwards to accommodate our requests. The Care Home Manager was welcoming and knowledgeable, as well as understanding of our needs during the arranged visit. Finally the Accounts Lady at Head Office was helpful and friendly.

We needed a live in carer urgently, everything was dealt with swiftly, efficiently and professionally. Within seven days the carer moved in, very pleased with Agincare, all the staff have been so helpful and the carer matched to my father was excellent.

Gemma Mason ( Live-in Deputy Manager)
came to see me in my placement yesterday. Gemma wanted to find out how I was coping with my work, and if I felt I was well supported by the company.
Gemma has a good manner,was friendly and informative.
I explained that in general I was happy in my work and confident that I could contact the office at any time when facing difficult challenges which sometimes occur in this type of work.
However, I did say that I am disappointed
in Kali ,the new training provider. I have had numerous problems with this website, but am confident that Agincare management and administration are in the process of sorting this out. I look forward to a good result.
I appreciated Gemmas visit yesterday.
Gemma is very competent in her role as Deputy Manager.
Written by Sarah Lee- Care worker

I have worked for Agincare for 6 years now, I can not see myself working for anyone else.
The support i get from the central office is incredible.
Gemma visits often and provides support when ever i need and the office are always happy to answer any questions when i call.

Excellent, efficient, punctual and helpful.

Responsive, professional. I had a particular problem and everyone was great.

I recently came out of hospital and I was lucky enough, after a bit of a disaster to be sent a lovely, happy young lady, Charlee Williams. Charlee was extremely capable and helped me with everything with a smile. Being with me 24/7 it was lovely to have conversation with someone interesting. If I need the same assistance again I would ask for Charlee if possible.

Agincare is an outstanding company to work for. Its friendly and inclusive atmosphere ensures that every employee feels like a crucial member of the team. The team is incredibly supportive and approachable, creating a work environment that is both nurturing and rewarding. As a carer, I am truly grateful for the encouraging and inclusive culture at Agincare, and I couldn't envision working for any other company.

In regards to Kirsty and Chelsea at dunboyne court

I just wanted to let you know how much I appreciate your outstanding leadership and support as my line managers. Your guidance and mentorship have been incredibly valuable to me and it's helped me progress with in my new position. Your dedication to creating a positive work environment and providing constructive feedback have made a real difference.

Your work ethic, and communication skills inspire us to do our best. Your ability to make strategic decisions and build a strong team dynamic are truly commendable. 

Thank you for being such amazing managers. Your influence has been significant, and we are lucky to have you leading the teams.

Naomi Norton

The head office are informative and helpful, the staff in the home were kind and friendly towards us whilst we visited the home and we feel secure in the fact we have chosen the right place for our mum.

I had opportunity to work for Agincare but I relocated and missed the opportunity but looking forward to work for them in the future because they’re one of the best care providers I have seen

Your prompt response to my contacting you, finding a wonderful experienced carer; Tsvetelina and the helpfulness and experience of all your staff has been amazing
Joanne made a very accurate and thorough assessment of my fathers needs. Alison found an excellent carer and Matt arranged for both to get a live in carer all within 4 days of my first approaching Agincare. Due to their swift action my father was able to come home from hospital within 48 hours of Joanne’s assessment and I was able to take a desperately needed break that had been planned prior to my fathers illness. Thank you to Matt, Joanne, Alison and Tsvetelina

I’ve worked jointly with a carer named Charlie for the past week with a client. She has been fantastic!!! She is kind, patient, enthusiastic, friendly and extremely professional. She is very proactive and doesn’t let anything go unnoticed! She’s on top of her game! I would definitely work with her again and would recommend her to anyone who needs a great carer 😊

Excellent support and communication to get our dear Mother admitted. Mike was exceptionally helpful.

The home is in a beautiful setting in Bexhill Old Town. Roy's room has a pleasing view into the garden and his surroundings are quiet and peaceful.The care staff are welcoming, efficient and caring and Roy's condition has improved since he arrived several weeks ago. The food looks of good quality and Roy enjoys a good appetite for it.We are very pleased with our choice of Nursing Home.