Agincare Omdömen 

Should be a no star rating.
Breach of GDPR by taking pics of house without permission. And spreading false info to other companies.
Neglected the care needed for their client.
Flooded the bathroom and left without raising the alarm.

Submitted on behalf of Julian:
We were very fortunate to be guided to Demi at Agincourt to arrange a short term care package for four days that could enable me to attend a conference and the Inside Out Dorset festival in September 2025. They were resourceful in as well as the care visits to the hotel in Weymouth, suggesting going to one of the local Agincourt care homes when away from Weymouth which meant I did not miss too much of the day programme. They were always on time and professional, caring and careful in their work with me.

I applied for a role at this company, and the girl Lauren Oliver called me on Thursday 2nd October and sent me a link for a teams interview for Monday 6th. I entered the meeting and Lauren Oliver did not enter the meeting, leaving me waiting for 20 minutes. I called today 7th and spoke to Joe at 11am and he said would look into it. No call back from Lauren, and when I did eventually speak with her, she claimed and said she did not know who I was or the teams link she sent me. How unprofessional. I am genuinely looking for work and this person has made a mockery out of that.

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Nicky Payne
1 review

GB
Rated 1 out of 5 stars
Awful experience for my dad
Awful experience at Gainsborough care home swanage for my dad. He went in for a month whilst being assessed by social care. For those patients with dementia/Alzheimers avoid this place please. There were conflicting stories as to whether he had 3 or 4 or 5 whole body washes. Stories differed. His sponge was still in its wrapper. His tooth brush hadn’t been used. He lost an incredible amount of weight. We are unsure if he was encouraged to eat his meals. Dad was dressed in other residents clothes and slippers at one point. Tobacco, filters and papers went missing regularly? Although the last lot did turn up after he’d left. He’d been left outside all day on one of hottest days of the year until 9pm. I know this because I spoke to the nurse the following day to say that dad was in the garden and could they please get him in and not forget him. His mood became very low and he appeared to be depressed. He was desperate to go home. He came out so weak his mobility is very poor now plus he came out covered in his own faeces which had dried all down his legs and was all over his slippers. We wonder how long that had been there.
Unless your relative is not needing quality care let alone just the basic care someone deserves please don’t send them here.
He is now in another nursing home and seems much much happier. They have shaved him cut his nails for him and he is so relaxed and at the moment and hasn’t asked about going home as yet.
Worlds apart it seems.

I have been very impressed with the care provided by Agincare Home Care Service. The staff are not only friendly and approachable but also highly competent, knowledgeable, and excellent communicators.

My sister’s care plan, along with its ongoing updates, has always been explained clearly and concisely, which gives me great confidence and peace of mind. In particular, I would like to highlight Ms V.R, the Team Leader in the Burgess Unit. She organises her team exceptionally well, ensuring continuity of care and communication even during her absence. On those occasions, the team has kept me fully appraised of my sister’s well-being, which I deeply appreciate.

Overall, my experience has been extremely positive, and I wholeheartedly recommend Agincare to anyone seeking professional, compassionate, and well-coordinated care for their loved ones.

Very punctual always have time for questions nothing is too much trouble. All the people we have dealt with show real empathy.
Very happy we ended up with Agincare

From my initial enquiry to the provision of a very successful care plan and carer, all went very well. This is a well organised and coordinated firm which is professional and quick in its approach to the provision of care. Agincare will enable my mother and father to manage at home. Whilst the care is for my mother, my father also benefits and is at last relieved of the stress of being a lone carer at the age of 92.

My Wife Christine has been supported by Agincare for the past four weeks, since being discharged from Hospital. All the Carers have been marvellous, helping and encouraging her to become more independent.
The Administration Team in Witney and Head Office have also been excellent, really on the ball, so much so that we have decided to extend Agincare support indefinitely.

The staff was caring and friendly the home was clean and had everything needed for my husband stay

I would not recommend this care company to anyone, after experiencing a really distressing time in my life and in desperate need of care whilst I was wheelchair bound, tube fed and mentally unwell. They massively let me down. Cancelled visits and promising to start my care package time and time again they never showed up and then eventually stopped all contact. They left me without any support, house bound with no social interactions. To then begin the search again for carers, the reassurance and care they promised me on our first meeting was NEVER followed through. How this is acceptable, I’m not sure. Never trust the words of Agincare Enable!

My wife got herself in a bit of a predicament and was not able to move. The care team from the New Milton office looked after her until further help arrived and stayed until I was able to get home. My wife was none the worse for wear and was quickly back to her old self. So well done New Milton team - an unpredictable event managed to a successful outcome!

Admiralty House did a tea party for my mother in laws 95th birthday. They made her a lovely birthday cake and really made a fuss of her which was lovely. The staff are amazing.

It's early days yet as my mother has only been in care for a few days. However, the grounds are beautiful and the staff all seem friendly and professional.

Great company to work for, very supportive manager, great team to be a part of.

Staff and knowledge were exemplary and great atmosphere in home. Extremely helpful in making sure my Mother was going to he happy there too.

Terrible in New Milton. Manager is immature and never takes responsibility for her agency. We’re all human and make mistakes but if you don’t accept responsibility you never learn anything & it makes you arrogant. You can imagine if she’s like that what the rest of the staff are like. Some good carers some very rude & unprofessional but that’s only to be expected with the current management. Carers clearly need proper training, which includes customer service and respect for the client but these agencies employ anyone without experience, it’s such a badly paid job it’s no wonder there are these concerns. Avoid, if you can! The Manager may have sent flowers to another client but she couldn’t even be bothered to come round and discuss our safeguarding concerns or issues with some carers so you should investigate this internally and take it seriously.

Manager showed us around and related well to potential resident. Senior staff member carried out assessment on another occasion in a considerate and understanding way

Conney the lady showed us around started experience of dad's tranition from hospital to home a easy journey.
She explained everything was not pushy and had answers for everything (u have a great member staff ). The room is lovely and spacious. After visiting other homes yours deffo was the best and wound highly recommend

I went for rest bit all went well and then it went bad I have evidence off what happened the manager said you can not stay here pack your bags and leave the police was called because i went for a walk there was no one at the reception desk to ask & the doors where not locked and day staff very nice and perlite night staff kept banging doors and one night staff said ok then go and kill your self i don’t care , I use to work in a care home so I know what it’s all about the food was cold the staff had no training on how to handle the residents or on server mental health which i have got

My experience of Agin Care was brief, the company having taken over the care home where my father had wandered during the night and trapped his fingers in a fire door. The incident was unobserved. The surgeon advised the removal of part of 1 finger but decided Dad would not cope with the anaesthetic. Whilst at the care home he ripped out the stitches on 3 occasions making me question the level of supervision. Dad then refused to eat or drink, was hospitalised with pneumonia and died.
My Mum was still a resident in the home when Agin took over. I spoke to and emailed the interim manager to express my concerns regarding the inadequate investigation and the poor level of care but did not feel that my concerns were taken seriously. I moved Mum out of this care home. On the day of her move I was told by a number of staff that they did not know she was moving, neither did they know that Dad had died. Articles of labelled clothing, shoes and spectacles were missing from her belongings together with her handbag. Despite a number of phone calls not all of these items have to this date been returned.
Unless Agin Care have made huge changes to the level of care, cleanliness and staff training I would not recommend this home to anyone.