AFTERSHOCK PC Omdömen 403

I purchased a gaming PC from AFTERSHOCK three years ago. It has worked perfectly until recently when it had a mouse tracking issue. I emailed AFTERSHOCK and they provided me with a range of solutions which unfortunately didn't work. I organised a Technical Support Call and after an hour we had our PC back up and running. I am technological illiterate when is comes to PC's and Dylan was extremely patient and talked me through a number of different solutions. I cannot thank Dylan enough for his exceptional customer service, knowledge and support. He is a credit to the AFTERSHOCK service team.

So I write this review with a heavy heart as I love their products but I feel like there is certainly room for improvement when it comes to support and updates.

I have purchased a custom built laptop approximately a year and half ago and it has been perfect, I have recently had some troubles with it and sent it off for repairs and this was a month ago. At first support was super friendly and quick to help me so we sort it all out, I send it off and quickly receive an update of what went wrong, now here is where a problem arises. I have only recently changed my email address and as I have communicated this when I sent the laptop to get repaired I thought that it would be fine moving forward, I didn’t hear a word for quite some time (a couple weeks) so I followed up and asked for some updates and notified them that I have yet to receive the invoice. I receive an email apologising that they sent it to my old email (which I cannot access) and I completely understand and once I finally received it I payed it off instantly and notifying them that it has been done however it is now 6 days later and still no update. Somewhat irritated at this point as I work FIFO and sent the laptop away expecting to have it back in time for my leave however at this point I am still in the dark as to when I would have it returned to me.

Absolutely impossible with communication when we have had an issue with our daughter’s computer. No way to get straight through to technical support and no replies by email. Left with a non-functioning computer. Whole experience has been stressful. Will also add that they are unapologetic and sarcastic. Added stress where it was not needed. Avoid at all costs!!

Went to the showroom to look for a gaming pc and was serve by Elmo. Good recommendation from him was friendly and knowledgeable too

I dunno why Aftershock get so many 5 stars. My personal opinion for u all to reference.

Customized an all white pc (casing, gpu, MB, choose white braided sleeve cables.. Etc).. Received all white but power cable to gpu is black.....
Me :why?
AS: Looking at the GPU you have chosen, the RTX 5070 Is using the 12V-2x6 connector which the GPU manufacturer to not use any cable extension aside the one provided by them due to potential melting the connector. Hence, the cable connected to the GPU is straight from the PSU as suggested by the manufacturer.
Also as upon checking, the adapter that comes with that comes with the GPU is in black color.
Me: amazon selling can handle up to 600W.
AS: Alright. I just got their feedback on this matter and it seems that they can order a special cable for the GPU connector which we can have the system brought down to the service center and have this braided cable installed. It is basically the 12VHPWR which similar to 12V-2x6 cable in white color.

In short, requested to install on site, rejected. Request to pass me cable I install myself, rejected. Fine... Queried on lead time to bring back install cable. 3biz days.. Bcos need to do full suite of testing on the GPU itself, this is to ensure the connection is proper and no interference , etc ... Need to do benchmark testing as well to ensure the system running well....

Wow. So impressed by the dedication and thoughtfulness. Akin to telling me you change your TV cable need full suite testing. You change your handphone charger cable need full suite testing. You change your laptop charger cable need full suite testing.

I should have juz gone for the cheaper non customized build. But I know it doesn't last. 2nd and possibly last purchase from them. Should have listened to my friends when they recommended MANSA

These guys are great! I bought a gaming laptop off them some years ago, and recently the team helped with some minor repairs (due to age). Team was very communicative and helpful & solved all the issues, would definitely recommend purchasing through AfterShock as they have amazing customer service!

Aftershock was very patient with me and accommodated my requests for my system when my old one (also from Aftershock) spoilt. The people on chat were very helpful, and the people at the service center, especially Dempster and Joshua, took time out of their busy schedules to help me as well.

When my new build had some issues, they quickly got it delivered over to get it fixed even though they could have waited a while longer so that I can have it working again faster, which I really appreciated.

Thanks to Mizra helping from purchasing PC and laptop, until completed the delivery.

Very good service from Mirza. Willing to help me with my problem and come out another solution for me. Although I have to ask for update but I happy with the service i received l.

Fast respond help with my request immediately, thank you.

Customer service is fantastic! Any doubts, queries, recommendations or even assistance was quickly given to me.
10/10 will definitely purchase again

Despite being a Sunday, Technical support still got back to me. Thanks Mirza!

The response was fast. Good communication as well.

Excellent customer service, detailed status report for my PC, friendly attitude deserve 5 star , definitely recommend to my friends about aftershock

Had issues with my pc graphics drivers and Azmi was quick to reply and respond and guide me through my issues !! Really happy with the service:))) thank you for the guidance <3

I had a great experience with Aftershock PC Mirza & Cheah’s service support. My laptop’s SSD started having issues, and their team was quick to assist. They were professional, responsive, and got everything sorted out smoothly. Really impressed with their support—highly recommend!

Mirza was helpful in assisting me with my issues

Thank you for fixing my PC that had caused me problems and Thank you Mirza for telling me the diagnosis and the repair remarks, didn’t even waited that long for a reply too

good service, delivery relatively quick, even with late delivery I was offered compensation that suited my needs.

Good service, very responsive and helpful.