Affinity Water Omdömen 

Shockingly poor experience. The most incompetent company i have ever encountered.
I moved home locally and had Affinity as my supplier at my previous address. I am severely disabled and unable to work for the past 10 years. Thus i qualified and received the reduced LIFT monthly payment at old property.
I rang before move and was told a load of nonsense and untruths.
After i moved they said pay the last month of payments for old address and then in a few weeks all would be sorted.
After 10 calls over 2 months of being told a different story line every time i rang my bill is more than doubled and they dont believe the UC statements i sent them.

6 weeks after move i wasnt very well and my eye sight very poor so i was told in one week, the LIFT would be sorted in house, total mistruth.

They are the most incompetent company i ever had the misfortune of having to deal with.
Unfortunately they have a monopoly so i cant take my business elsewhere or i certainly would.

Website won't load properly
Won't answer the phone
Won't answer WhatsApp
No way to contact them
All I can find is that they don't tolerate abuse from customers, I find this is only mentioned by companies that have terrible customer service.
This company has the worst customer service that I have ever come across, I wonder if it has anything to do with the fact that its customers have no other option but to deal with them.
They should be stripped and the water service given to a company that gives a damn.
Just appalling

Thank you for the Al response affinity water but no thanks just providing how you can’t resolve Customer problems

UPDATE: I had a response to my review that was from someone who hadn't read it, as it referred to the app, which I hadn't mentioned once. I assume akin to the website it is also a dumpster fire.

Abominable. New and "improved" website will not allow me to login as regardless of browser I am unable to verify that I am not a robot. Have been raising the issue for weeks via repeated calls but the only response I've had is the IT department emailing me to tell me that my issue is now resolved.

Shockingly it is not.

I can only conclude at this point that Affinity:
1) no longer want to be paid for water
2) believe me to be a robot
3) Should fire whatever muppet brought their new online system in and restart the old one

Terrible Customer Support. My meter is not checked and terrible account management.

Not helpful whatsoever

Moving house soon. Contacted customer service and my final bill was sorted. Thank you.

Straight forward setup but 0 idea on how they charge me + my usage.

I have been trying to pay my bill for the last week and still am not able to. Twice I have been told by advisors that I will be called back, and twice I have not. This is very unsatisfactory

My late night call to report a water leak in my road was answered by a real person who was able to take all the details. The leak was fixed within 48 hours.

Good sevice

your emails to reset password don't come through makes it difficult

A recent leak in an adjacent road dropped the local water pressure. Affinity sorted this out within a few hours. Very impressive

The app doesn’t work. I needed to set my details and the app doesn’t let me pass through a question “relationship to the property”. When I clicked in the option “tenant” that’s the last step the app let me do.

You are rubbish at helping your customers, I was only trying to set up a DDR but some how closed my account, and started a new one, all without my understanding.

great service and customer service thank you

So far so good. I had to call to ask for help arranging my bills and they helped me a lot.

They created an invoice in my name at an address where I have never lived. I asked for it to be removed and for the bill to be cancelled, but they told me there was no way to do that...

Service is very good.

Well organised service