Poor- beyond poor return experience. Beware buyers- !! Don't expect to get your money back if you need to return. I returned (3) brand new bras. Shipped them exactly as received. They claimed I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Placed an online order with A.E TWICE and payment got refused because customer service took upon themselves to cancel my order due to delivery address not matching, well of course it doesn't because I... Se mer
My husband bought me a pair of leggings for a birthday present. I cut the tags and proceeded to put them on and realized he had order a short in length by mistake so we mailed them back and bought 2... Se mer
Buyer beware: you cannot return international items. Aerie recently sent me a wrong sized item and when I tried to return or get a refund, and was unable to do so. They use DHL courier services f... Se mer
Företagsinformation
Kontaktuppgifter
1,3
Mycket dålig
51 omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I love Aerie ✨
Everything I've bought from here has been so pretty! Their stores in malls have a really cute atmosphere to them too, with their cute encouraging messages on the mirrors and such. I also love how they have been so inclusive and diverse with their models for years now.
Their customer service is very nice, some of the nicer ones I've dealt with for sure, they don't sound like bots talking to you at all and are actually helpful!
17 december 2020
Omdöme utan inbjudan
Appalling.
Appalling.
The website clearly states that Aerie will cover customs and duty fees for French delivery.
This is not the case as I have received in the mail, a bill for customs and duty fees.
Aerie lie.
I have contacted their customer service on numerous occasions. Customer service refuse to take the matter in hand and sort this out directly with FedEx. They refuse to contact FedEx directly, even though I have copied in FedEx to my emails and the address is clearly visible in the scanned documentation.
This should not be my problem.
Sort it out.
Will never purchase from them again.
18 augusti 2020
Omdöme utan inbjudan
My absolute favorite company to buy…
My absolute favorite company to buy swimsuits from. Their inclusive ad campaigns and focus on body positivity should be copied by all brands! Excellent quality of clothing as well - always the coziest materials. Highly recommend!
17 juni 2020
Omdöme utan inbjudan
I done dummy goofed
I had accidentally put in the wrong email on an online order so I did not receive a confirmation email and as it was my first time ordering online I was a bit panicked when the money was gone and I didn’t have a confirmation.
So I called their customer support and almost immediately I had a representative on the line helping me out - I believe her name was Delilah. She was extremely helpful especially since it took three different tries to find my order (due to me not having an account and giving the wrong number). I am not usually one to leave reviews but I was amazing with how quick and effective the help I received was!
17 juni 2020
Omdöme utan inbjudan
LOVE AERIE
My absolute favorite company to buy bras and swimsuits from. Their inclusive ad campaigns and focus on body positivity should be copied by all brands! Excellent quality of clothing as well - always the coziest materials. Highly recommend!
26 december 2019
Omdöme utan inbjudan
My favorite online store by far
My favorite online store by far! Started shopping at AE over 20 yrs ago and now shop for my daughter and myself.
27 januari 2019
Omdöme utan inbjudan
They are amazing!
They are amazing. Their customer service is great. I've ordered underwear several times & I've needed to return a few times due to the material of the underwear/fit not being what I expected. I'd try one on and send the rest back which they were OK with. They were extremely helpful throughout the processes. Finally, I found the underwear for me, & I ordered 20 of them. I can't thank them enough for being so patient with me, helping me, & being an all around awesome company to work with.
28 augusti 2018
Omdöme utan inbjudan
I was a loyal customer of AEO.
I was a loyal customer of AEO.
I was surprised when I bought something, had to pay more than £60 in customs fees, and I have also to pay for the shipping to return the items that I don't fit me.
Apparently, AEO closed all the stores in the UK and now this is the way they operate. What a shame!
I love the brand, but I cannot recommend it anymore.
29 januari 2018
Omdöme utan inbjudan
I LOVE THIS STORE
I love this store and I have always been happy with the service. While there are probably underwear of better quality out there, they're more expensive, I feel like these are the best bang for your buck. Also Aerie does have some more expensive, better quality, and cheaper, less quality to choose from so you can spend more money if you want. But I've never felt like it was bad quality as all. The cloths are of great quality too. I've ordered online and bought in store and have always had a good experience. I even bought something online and returned it in the store, all I needed where the items and the receipt. No questions asked. I didn't even need the credit card I had used to purchase the items I could not believe how easy it was. When asking questions, over the phone and in person, I was always treated well and the employees where kind and patient. Highly recommend.
10 november 2015
Omdöme utan inbjudan
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