Extremely Distressing Experience- No action from Falcon Eye Security Staff or wrest park staff
I attended Adventure Cinema’s screening of The Goonies at Wrest Park on 14th June 2025 and had a truly distressing experience that left me shaken, injured, and completely unsupported.
Despite the event’s clear guidelines asking attendees to put phones on silent and be respectful, a woman next to us used her phone throughout the film – taking calls, playing voice notes, watching videos – with her screen on full brightness. When I politely asked her to take the calls elsewhere, she escalated the situation by harassing me, throwing things at me, and physically assaulting me by pushing me forcefully – twice.
I have a medical condition, hypermobile Ehlers-Danlos Syndrome (hEDS), which makes my joints vulnerable, and her actions caused me considerable pain. My partner, who is registered blind and uses a cane, also received no support from the on-site team.
What made matters worse was the complete absence of effective security or staff intervention. The security team (Falcon Eye Security) only responded after I was screaming in distress, when the woman stated she was Turkish and even then, they treated me like I was the problem – siding with the aggressor and dismissing my concerns.
Adventure Cinema staff were nowhere to be seen, and no one took control of the situation. For an organisation that markets itself as a family-friendly and safe outdoor experience, this was deeply disappointing. I expected better safeguarding, visible support for disabled attendees, and at the very least, some basic accountability.
I have reached out directly for a formal investigation, but I also feel it’s important for other potential attendees to know that if something goes wrong at one of these events, you may be left completely alone to deal with it.