Advantage Finance Omdömen 

Katie was really clear with my options and happy to discuss my queries. She was a genuine pleasure to deal with and i wish more people were like her.

Katie R was thorough, concise and efficient during my query today.
Was super helpful, went over the information twice with me to make sure I understood the requirements.
Polite and engaging.

Always friendly and helpful

I dealt with Amanda who was very friendly and helpful and dealt with my enquiry in a timely friendly manner

Excellent communication, made me feel very comfortable thank you

Lizzie was very understanding and communicated everything very well to me. No judgment at all.
She has amazing customer service skills and is a credit to your business.
Thank you Lizzie

Katie R was super helpful and understanding of a family bereavement allowing me to change my DD date till later. Easing up stress and finances during a hard time. Thanks Katie you were superb.

Excellent service

Fabulous lady named Amanda listed to me earlier and it ment so very much.

Amanda was very helpful and had empathy for my situation at the present time.

I am beyond disappointed with Advantage Finance.

After years of having an agreement with this company and making my payments, I have now discovered yet another missed-payment marker showing on my credit report. My report was updated on 20 September and is actually stating that I have “missed my most recent payment.”

What makes this even more infuriating is that my agreement has come to an end and I have made the final payment required from me. Instead of being able to walk away from this company with my account properly concluded, I am now having to fight to understand why my credit file is still showing missed payments and a substantial outstanding balance.

Do Advantage Finance understand the real-life consequences of what they report to credit-reference agencies?

This isn't just a number on a screen. A person's credit history affects their ability to obtain finance, credit and potentially a mortgage. I have worked hard to meet my financial commitments, and seeing my credit record potentially damaged like this is incredibly upsetting.

What frustrates me most is that I have already raised concerns about the reporting on this account. Why should a customer have to repeatedly chase a finance company to make sure the information being recorded against their name is accurate?

I now want Advantage Finance to explain publicly:

What payment exactly have I supposedly missed? Why is my credit report saying I missed my MOST RECENT payment when I have made my final payment? And why has this not already been properly resolved?

I have screenshots and payment records and I am formally disputing the information being reported.

I am giving Advantage Finance the opportunity to investigate this urgently, correct any inaccurate reporting with the credit-reference agencies and repair the damage caused to my credit record.

Until this is properly resolved, I could not in good conscience recommend this company to anyone.

Advantage Finance: please don't send me a generic response asking me to contact customer services. I already have. Investigate my account, explain the reporting, correct anything inaccurate and confirm in writing when it has been done.

Amazing so helpful and made me feel at ease and really listened to me with my circumstances it made me feel like there is light at the end of the tunnel
Thank you Aaron

Jemma was very helpful and accommodating, particularly in unwinding a purchase where I was not happy with the car and returned it. We found another and she worked to get the finance arranged quickly.
I did have an issue twice (which I don’t believe was her fault), where I waited on the phone apparently number 1 in the queue but the call was never answered. 48 minutes and 1 hour 15 minutes supposedly at the front of the queue with no response is extremely frustrating.

Advantage Finance has been a great company to work with. They are thoughtful, courteous, professional and very creative in approach, rather than mechanical. The agent that handled my call today, Sophie, further demonstrated these qualities. A real gem she is, and a great asset to the company. She deserves a pay rise.

I had the pleasure of speaking with Victoria as I had an issue that needed to be resolved and I dont think I could have been given a better advisor, throughout my whole call, she were very polite, incredibly helpful and soo understanding regarding not only my issue but the problem that caused my struggle. Within a short space of time everything were resolved and I left the phone call feeling my issues were forfilled. Should I ever need to calk again I can only pray that im lucky enough to get this advisor again, thanks again.

Very friendly and very helpful

Spoke to Katie about my payments. Due to losing a job and getting a new job I would not be able to afford my payments. Katie talked me through my options and helped get it all sorted. Happy days

Proactive enough to understand why I called and to rectify the situation.

Thank you Katie for all your help would definitely recommend advantage finance.