Advanced Eco Limited Omdömen 51

Solar Panels, Air Source heat pump and new radiators fitted last week by Advancedeco. The fitters were amazing, polite, friendly and very responsive to my queries etc. Exceptionally tidy and clean making sure all debris cleared away and flooring, carpets protected.
Well done, Special thanks to Michael, Harry, Davy, and Gary, you made the experience stress free.

¡Horrible! La peor experiencia comercial que he tenido. Estuvo 2 horas en mi casa y a pesar de decirle varias veces que no me interesaba el producto, insistía. Le llamaba su jefe cada 5 minutos para hacerle ofertas y le comentaba todo lo que ocurría en la casa. Me pedía nóminas del trabajo y al decirle que no, empezó a pedirme números de teléfono de gente que podría interesarle el producto. Muy mal e incómodo todo, fatal.

Después de varias llamadas por parte de esta empresa para hacerme una limpieza en mi campana estractora, accedí a que vinieran, me dijeron que duraría 45 minutos y que me limpiarian la campana estractora , no limpiaron nada y la comercial que vino estuvo 2 horas , enseñándome como funciona la limpieza con ozono, tuve que invitar a que se marchara de mi casa cuando obserbe que hacia supuestas llamadas telefónicas para darme precio de otro producto que llevaba, agua hidrogenada por la que yo le pregunté ,
Lo único positivo de las 2 horas que me hizo perder ,fue conocer algo que desconocía sobre la limpieza con ozono y el humidificador de aire que regalaban al concertar la visita.
Lo peor si actitud en el final de la visita y las supuestas llamadas para hacerme ver que me estaba haciendo un favor al preguntar si la fuente de agua hidrogenada se podia vender por separado.
Excelente actuación.

Horrible. Me dijeron que serian 20 min de tiempo. Vino un comercial a mi casa para regalarme un humidificador y se acabo quedando 2h. Le dije mas de 10 veces que se fuera que no me interesaba y aun así no se iba
Había veces que hasta me ignoraba y seguía hablando o directamente se negaba a irse.
Incluso llegó a llamar a su jefe asegurándole que estábamos interesados despues de decirle que no numerosas veces (12 en total).
La peor experiencia comercial de mi vida.
Nefasto

The installation was neat, tidy and overall, once finished, good.

The installation did however take longer than planned and the engineers did not return the following day to complete the installation. They also had to return to complete the same snagging 3 times which took several weeks to complete.

To add to the issues the app didn't work for several days after the installation. Having followed the instructions on how to install the app and connect to the inverter and watching quite a few "how to" and "trouble shooting" videos on YouTube it still wouldn't work .
Advanced Eco had to log in remotely to try and sort the app. Eventually they managed, again after several days, to get the app working but didn't and now won't tell me how they did this. We changed internet provider 10 weeks later and not can't get the app to work, again. Their solution, pay them to fix a problem they didn't resolve satisfactory in the first place.

They were communicative and responsive when we were talking about having PV installed and when we placed the order but since then their responses have been slow and their customer service is lacking.

Today - Friday the 26th of May at 9.54am - my mother was phoned by the office administrator of Advanced Eco Ltd, regarding solar panels being installed in our home under the Green Home Grant.

I regret to report that the phone call caused my mother significant stress both during and after the conversation. The office administrator spoke to my mother as if she were a child; it sounded like she was being reprimanded (so loud was the administrator's tone that I could hear her even from where I was sitting).

My mother tried to explain the situation, but still the administrator's tone did not cease to sound scolding. Eventually the administrator put the phone down on my mother without even a thank you or goodbye.

My mother suffers from both PTSD and angina; when she experiences a stressful situation brought on by a negative encounter, her blood pressure goes up, she experiences a cramping sensation in her chest and her body begins to shake.

My mother was in a good mood until this phone call happened. She felt dehumanised - stating that even dogs receive better treatment than that. She already experiences a great deal of stress in her day-to-day life and this phone call did nothing to help.

A little kindness, politeness and good manners can go a long way. The surveyor who visited our house on the 17th of May is a good example of this - he was friendly, helpful and polite.

Clearly, some people need to be reminded that we should all be more mindful of how we treat others - you never know how your words and tone of voice can affect someone else.

I sincerely hope that lessons will be learned.

A faulty survey led to a serious error during the installation of my cavity wall insulation. I have yet to receive a certificate, despite asking repeatedly. I did receive a reduction in the bill to compensate for damage caused, but regret having given this company 'the benefit of the doubt' after reading other negative reviews.

Advanced eco have just installed my solar panels , From survey to installation couldn't fault them , Since the install i am already seeing the savings in my energy bills. great service highly recommended

Solar panels and battery Survey carried out with a professionalism and high standard with all questions answered straight away.
The day of installation went very smoothly with no issues the installing team where helpful, polite and well equipped, even helped to set up the app on my phone so that I can monitor the panels and battery. I general went above and beyond and i would highly recommend to anyone.

Attended my property to install solar panels, ill equipped, lazy cheeky operative, sub standed rushed install & left roofs damaged. Then had to call the police when the scaffolders forced entry to dismantle scaffold while we were away.
Now expect us to arrange repairs & told us to claim off our own insurance.
I'm looking forward to the company response, as they can't deny any of it