Adelante Made-To-Order Omdömen 

60
TrustScore 4 av 5

4,0

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Adelante shoes are amazing. I had a half hour personal online appointment for my feet with Horacio. He took great care to hear my concerns about my short but wide feet, first time ever with a size 8 E... Se mer

Betygsatt 5 av 5 stjärnor

My first pair of shoes for this season (have ordered many) actually fell apart but Adelante was very quick to replace them. I received a new pair in a very short amount of time. It's the first time I'... Se mer

Betygsatt 5 av 5 stjärnor

Their service was top-notch… Chris and new management were an incredible help with my boots. I had one pair for 5 years that held up incredibly well, quality and style is unmatched. I’ll wear the... Se mer

Företaget har svarat

Betygsatt 2 av 5 stjärnor

Shoes are very good, especially for wide sizes. Shipping takes forever. And worst of all, customer service makes promises initially then quits communicating. I am still owed for a legit return made ne... Se mer

Företaget har svarat

Företagsinformation

  1. Tillverkare av skinnvaror
  2. Skoaffär
  3. Skofabrik

Skrivet av företaget

In 2026, Adelante completed an ownership transition to local shoemaker and original Adelante co-founder Horacio Alvarez (and family). Adelante handcrafts extraordinary leather footwear one pair at a time in Pastores, Guatemala. Our made-to-order model unlocks a full spectrum of size and width options so you never have to compromise on fit or comfort. Beginning April 1, 2026 all Adelante orders are delivered direct from Cobbler-to-Customer within 6 weeks of purchase. Any Size, Any Width. Personalize Your Look. Crafted With Purpose in Guatemala.


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

60 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,0

Alla omdömen

(60)

21 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Adelante shoes are amazing !

Adelante shoes are amazing. I had a half hour personal online appointment for my feet with Horacio. He took great care to hear my concerns about my short but wide feet, first time ever with a size 8 EEE. I ordered the Romero in chestnut leather and received my order a month later after paying a small import duty but faster than expected. The shoes are excellent quality, very well made with rigid but confortable welted soles and fit perfectly. I'm considering buying another pair soon.

18 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My first pair of shoes for this season…

My first pair of shoes for this season (have ordered many) actually fell apart but Adelante was very quick to replace them. I received a new pair in a very short amount of time. It's the first time I've ever had an issue with these shoes but it's like it never happened. My replacement pairs are holding up as expected and I will keep ordering new ones each spring as they are great summer shoes!

28 juli 2026
Betygsatt 5 av 5 stjärnor

I ordered the wrong size initially

I ordered the wrong size initially. Being custom, the shoes are not returnable. But Adelante offered to make the right size for a very fair price and told me to keep (give away) the ones I initially received. No problem at all.

The new shoes are terrific and look great. I have 5 pairs now.

14 juli 2026
Betygsatt 3 av 5 stjärnor

I Love the product

Love the product. Customer service is not acceptable

7 juli 2026
Logotyp för Adelante Made-To-Order

Svar från Adelante Made-To-Order

Hi Ron, we are sorry that you had an unsatisfactory experience with Adelante customer service. Crhis, who is in customer service, tells me that we responded to your questions about your order within 24 hours of you contacting us at support@adelanteshoes.com. We do not currently have a phone number. We appreciate you as a customer! Please let us know if there is anything else that we can help with. - Horacio

Betygsatt 5 av 5 stjärnor

Shoes are well made

Shoes are well made, comfortable and exactly the size requested. Had to have a previous purchased pair resoled and the local repair person is also very impressed with the quality and workmanship. Will be ordering again.

27 juni 2026
Betygsatt 5 av 5 stjärnor

I’ve been looking for the right pair of preppy navy penny loafers

I’ve been looking for the right pair of navy penny loafers for 25 years—no joke—and I’m very particular about the style. I decided to take a chance on the Sabina b/c they said you could switch out for the Sofia if it wasn’t right. Well, it wasn’t, but I didn’t think Sofia would be either. The men’s Luca, however, was really what I wanted. I like the higher vamp (the top part)—I didn’t know the term for it—and that preppier style is what I’ve been looking for but can never find in a women’s loafer. I talked to Chris, and he refashioned the Luca to fit a woman’s foot in my size. These shoes are great! So comfortable, great craftsmanship, and Chris was a dream to work with. I’ll be buying these in more colors!

1 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Their customer service was great

I purchased a pair of Condessa boots and loved the virtual fitting. Unfortunately, the boots didn’t close up because I have thicker calves. I contacted them, they scheduled me for a refitting, and addressed my concerns. The team really went above and beyond to make me happy and I really appreciated their flexibility, understanding, and kindness. It’s not easy when you have thicker legs to find boots that fit well, so I was really grateful for Adelante’s willingness to work with me. Would definitely recommend them and I’ll be purchasing another pair in the future!

18 juni 2026
Omdöme utan inbjudan
Logotyp för Adelante Made-To-Order

Svar från Adelante Made-To-Order

We're thrilled to have been able to work with you on this pair of Condesa boots, Karla. So glad we were able to nail the fit. - Horacio

Betygsatt 5 av 5 stjärnor

Their service was top-notch… Chris and…

Their service was top-notch… Chris and new management were an incredible help with my boots. I had one pair for 5 years that held up incredibly well, quality and style is unmatched.

I’ll wear them so much that these sole started to give so I ordered the same exact pair!

Very responsive to emails and all in an incredible experience!

10 juni 2026
Omdöme utan inbjudan
Logotyp för Adelante Made-To-Order

Svar från Adelante Made-To-Order

Thanks for sticking with the brand through the ownership transition, Nick. - Horacio

Betygsatt 5 av 5 stjärnor

I’ve order 4 pairs of shoes from them ordering a 5th

I’ve order 4 pairs of shoes from them all are great. Some I’ve had for years they’re holding up great and I love that they’re such a high quality I can get them repaired. The shipping can take a while but they make everything to order so that’s understandable. They’ve even been helpful when I’ve reached out to customize a shoe in a color or way they don’t offer online.

9 maj 2026
Omdöme utan inbjudan
Logotyp för Adelante Made-To-Order

Svar från Adelante Made-To-Order

Thank you for review, Nick! We appreciate you as a customer. - Horacio

Betygsatt 1 av 5 stjärnor

scratched and scuffed

Order #57964: Shoes arrived packed in plastic bag without a box and were full of scratches and scuffs that made them unwearable. The site stated full-grain leather, but the nubuck leather quality appeared to be at best top-grain. Not satisfied at all with the quality and so far no response from the customer service team to may email.

21 december 2025
Omdöme utan inbjudan
Logotyp för Adelante Made-To-Order

Svar från Adelante Made-To-Order

Hi Marwan: I am so sorry to hear about your poor experience with the quality of your Adelante shoes. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.

Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.

Top priority among my initiatives are a return to exceptional craftsmanship and on-time delivery, while still remaining rooted in our mission. That's why I launched Adelante Reserve, which you can learn more about on our website.

If there is anything that I can do to regain your trust, please do not hesitate to reach out to support@adelanteshoes.com

All the best,
Horacio

Betygsatt 1 av 5 stjärnor

Awful lying business platform and lousy…

Awful lying business platform and lousy shoes. The company changed its return policy anfter I ordered and rendered all orders unreturnable, even mine which was purchased under a previous return policy. No customer service rep would ever contact me and I can’t even write a review on the website. I purchased by trusting an online reviewer and a return policy. Shoes took 6 months to arrive and were stiff, poorly made and uncomfortable. AVOID!

1 juni 2025
Omdöme utan inbjudan
Logotyp för Adelante Made-To-Order

Svar från Adelante Made-To-Order

Hi Joel: I am very sorry to hear about your poor experience with Adelante. I can share that your order coincided with a brand ownership transition, prior to which the business was not operating well.

Since you wrote this review, my family and I have taken over as owners and managers of the Adelante Made-To-Order brand, which is a role that we assume with deep pride and responsibility.

If there is anything that I can do to regain your trust, please do not hesitate to reach out to support@adelanteshoes.com

All the best,
Horacio

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