Active Era Omdömen 407

Eklis from Superdrug Marketplaces’ customer support team went above and beyond in helping to solve and subsequently resend an item I had order. Emailed response was within the hour, very professional, kind and helpful.
My missing item was redelivered within 48 hours of my first point of contact.

I had a problem with an item I had purchased and contacted Active Era to see how they could help me . After contacting them I was contacted immediately by Abi ( a colleague there ) who handled everything, so professionally, swiftly and kindly in a manner that helped me so much going through a stressful medical emergency . I cannot recommend this company and their staff highly enough . You can buy with a confidence that there is someone human at the other end to help with any glitches along the way . 5 stars all the way !

Excellent Customer Service - They are really helpful and considerate about sending my replacement order on time in spite of having some issues from their end on my first order.
Superb Product Quality - The product quality is very superior and nicely working. The bed size is perfect for two adults and doesn’t even feel like an air bed, it feels more of a normal bed and so comfortable.

Thank you so much Active Era for your support.

Snelle reactie van klantenservice en een goed oplossing van mijn klacht. Heel tevreden!

The worst air bed.

Der Service von Active era war überaus bemüht mir bei meiner Reklamation zu helfen. Es wurde schnell geantwortet und eine Lösung fpr mein Problem gefunden. So wünscht man sich einen kompetenten Kundenservice. Vielen Dank

I ordered one had a problem explained and got replacement .
No hassle very professional

I purchased a double airbed from this company because I thought it was the best product for my needs.
It developed a problem and so I contacted the company who talked me through the options and they decided to send me a replacement.
The service I received was great and I would recommend purchasing from this company who are great to deal with.

I had a problem with an airbed and upon raising this with Active Era they couldn't have been more helpful with getting my issue resolved. Eklis in their customer service team responded to my query very quickly in a polite and friendly manner and helped me from start to finish. I really couldn't have asked for a better service and thoroughly reccommend Active Era as a reliable company.

Very nice gentleman and my case was solved very quickly thank you very much

order number AE-UK-031145
Was quite disappointed when they responded to my query late but when they did, the solution was sooo fast! Filip is amazing. You should give him a raise!

So pleased with the single plus airbed I recently bought that I have just ordered another one.

Where our bed ???? we have been ordered days ago, no update on website no information.It is totally scam don't buy from them.

I had a slight complication with my airbed and they resolved it straight away. Excellent service and comms. Would definitely be buying again from them.

Order not received
Placed a order on the 26 Dec , I have still not received the item. Have submitted online requests asking for updates and no reply. There is no contact number to directly call them which is very frustrating

Hyper déçue et pourtant le colis n’est toujours pas arrivé. Je m’explique. J’ai passé commande et après avoir reçu le mail de confirmation je m’aperçois qu’il y a une erreur dans l’adresse. Mais genre c’est même pas mon adresse. J’ai envoyé des messages partout où je pouvais. (10 messages minimum) et aucune réponse. Et là je reçois un message pour me dire que ma commande est expédiée mais forcément à la mauvaise adresse. Je n’ose même pas imaginer la suite de l’histoire….

J'ai acheté ce matelas pneumatique le 23 novembre 2022. A son arrivée, il y avait un bruit dans le moteur il ne gonflait pas et j'ai remarqué que les pales du ventilateur du moteur étaient cassées. On m'en a envoyé un autre que j'ai utilisé seulement 4 fois depuis novembre 2022 et aujourd'hui pour les fêtes, je décide de gonfler le matelas pour recevoir des visiteurs et une autre fois, il se met à gonfler et les pales ont toutes cassé et ils ne gonflent plus. Je ne trouve pas cela normal au prix que ça coûte que la durée de vie de ce type de matelas que j'ai utilisé seulement 4 fois pour 130 dollars et déjà cassé.... Il n'est vraiment pas génial de ce que je peux voir surtout avec le même problème 2 fois... Je leur ai écrit et après plusieurs emails, ils m'ont proposé 15% sur mon prochain achat lol ….pas assez débile pour me faire avoir une autre fois. N’achetez pas cette scrap.

What a fantastic company to deal with, I highly recommend.
I recently had an issue with an item I purchased back in Oct 24 ( mattress to be used for visitors during the Xmas break)
The mattress I purchased developed a fault, note: I have purchased the same item many times for family members and never encountered any issues before this. I contacted the customer service and provided the date/ batch no etc of the faulty product and following a review they agreed to replace my item immediately or offered a refund . This is very rare in this day and age so I felt they deserve a shout out for their excellent customer service, and I hasten to add they do have the highest quality of products, it was just on this occasion I encountered a problem. Well done and I will definitely see you in the future 😊x

J'ai acheté en novembre dernier un matelas gonflable deux places. Au début ça allait bien et puis au bout de quelques mois le matelas se dégonflait rapidement ce qui ne permettait pas de l'utiliser. J'ai contacté le service client qui m'en a envoyé un autre. Je l'ai utilisé quelques fois pas de problèmes. Mais voilà que comme pour le premier matelas, rebelotte, il se dégonfle rapidement dans la nuit. Je doute donc de la qualité du produit. C'est bien dommage surtout au regard du prix.

purchased an air bed and after using it twice, it started deflating. it happened around Christmas so it was very inconvenient. I contacted customer service and they were very helpful, they understood the time pressure and sent out the new air bed. the bed itself is quite comfortable too