Logotyp för Acsvacations
Besök webbplatsen

Acsvacations Omdömen 8

•
TrustScore 3 av 5

2,9

Skriv ett omdömeBesök webbplatsen
Skriv ett omdöme

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Kontaktuppgifter

2,9

Medel

TrustScore 3 av 5

8 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 80 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 5 av 5 stjärnor

Booking confirmations were prompt

Booking confirmations were prompt and accurate. No back-and-forth needed. We were cautious going in, but the transparency made the decision easier. We are grateful for the professionalism and responsibility.

9 maj 2026
Omdöme utan inbjudan
Logotyp för Acsvacations

Svar från Acsvacations

Thank you for your thoughtful feedback. We’re glad to hear the booking process was smooth and that the confirmations were prompt and accurate. Building trust through transparency, professionalism, and responsibility is very important to us, so it means a lot to know that helped make your decision easier. We truly appreciate your support and look forward to assisting you again in the future!

Betygsatt 5 av 5 stjärnor

This was our first time booking through ACS Travel

This was our first time booking through ACS Travel and it felt straightforward.
The pricing was clear and the support team walked us through it without any confusion.
Over all good them.

5 april 2026
Omdöme utan inbjudan
Logotyp för Acsvacations

Svar från Acsvacations

Thank you so much for your thoughtful feedback!

We’re happy to hear that the booking process felt smooth, accurate, and transparent from the start. We understand that many people are cautious when making travel decisions, so it means a lot to know that our professionalism and communication helped make you feel more comfortable and confident.

We truly appreciate your trust and look forward to assisting you with many more great travel experiences ahead! ✈️

Betygsatt 1 av 5 stjärnor

SCAM

SCAM, SCAM, SCAM. DO NOT PURCHASE. PERIOD. These people are the worst because nothing they say is true, literally. Coral (who we dealt with) puts on a great show, talking about her family, her grandchild, dogs, etc. Really, she deserves an Emmy.....Whoever runs this company is a spawn of Lucifer. I can't help but thinking about another woman (single) who purchased when we did so she could travel with her grandchildren. I can assure you, I'll go to the ends of the earth trying to get reimbursed. We have yet to been provided with a copy of what we signed and certainly saw nothing prior to signing. I live here in FL and will research every possible option to get them shut down! DO NOT BE STUPID LIKE WE WERE. How on earth do you sleep at night knowing you're scamming people all day? Truly! I hope each employee has the day you deserve.

30 april 2026
Omdöme utan inbjudan
Logotyp för Acsvacations

Svar från Acsvacations

We are sorry to hear that you feel this way and understand how upsetting this experience has been for you. We take concerns regarding transparency, documentation, and customer communication very seriously. Our intention is never to mislead or pressure anyone, and we regret that your experience left you feeling disappointed and frustrated.

We would appreciate the opportunity to review your concerns directly, including the documents and communication related to your purchase, so we can work toward a satisfaction. Please contact our customer support team with your account details so we can investigate this matter thoroughly.

We value all feedback and remain committed to improving our processes and customer experience.

Betygsatt 1 av 5 stjärnor

ACS vacation did not deliver

My mom was targeted on Zoom by a company called Alpha Capital Solutions (website: acsvacations.com). They gave her a high-pressure sales presentation promising up to 60% discounts on travel — hotels, flights, the works. She paid $6,000 on February 23, 2026 for a membership.
When she tried to actually use the service to book travel, the platform could not deliver the options they promised. The deals weren't there. She got nothing of value for $6,000.
What makes this worse: My mom has cancer. She is seriously ill and they still pressured her into this on a Zoom call.

14 april 2026
Omdöme utan inbjudan
Logotyp för Acsvacations

Svar från Acsvacations

We’re very sorry to hear about your mom’s experience, and we take concerns like this seriously.
First, we want to be clear that we do not target or knowingly take advantage of anyone in a vulnerable situation. Our presentations are intended to be informative, and enrollment is always voluntary. We strive to provide clear information so individuals can make a decision that’s right for them.
Regarding the value of the membership, our platform provides access to a wide range of travel options, and pricing can vary depending on dates, destinations, and availability. While some searches may show comparable public rates, many members are able to find meaningful savings and added value when using the platform more broadly. We also offer support to help members navigate and maximize the benefits, as the system can take some guidance to use effectively.
That said, we understand your concerns about your mom’s ability to use the service and the circumstances you’ve shared. We would like the opportunity to review her specific situation in detail and work toward customer satisfaction. Please have her contact our support team directly.
We genuinely hope to help in a way that feels appropriate given the situation.

Betygsatt 3 av 5 stjärnor

Communication was good

Communication was good, but I had to ask a few more questions to be sure I understood everything. Not a bad experience, but I needed a little more information.

9 april 2026
Omdöme utan inbjudan
Logotyp för Acsvacations

Svar från Acsvacations

Thank you for your feedback—we appreciate you sharing your experience.

We’re glad to hear communication was overall positive, and we also understand your point about needing to ask additional questions for clarity. That’s helpful insight for us. We’re always working to make our explanations as clear and thorough as possible from the start, so you feel fully informed and confident throughout the process.

Your feedback will be shared with our team as we continue to improve. Thank you again for taking the time to let us know!

Betygsatt 1 av 5 stjärnor

If I could give them a zero

If I could give them a zero, I would. Fraudulent practices. Scam Artist BEWARE. You get sucked into a sales presentation with promises of free cruise with airfare. Just look at reviews. When you try to contact them after the presentation, emails bounce back. You can try calling the membership services number, but they recognize your phone is tied to them, meaning you already went to the presentation. No one is available, even though, you spoke to 6 different people the day of the presentation. Text messages unanswered, emails bounce back, phone calls ignored. When I did finally get someone on the phone, she was unprofessional. She answered as Dawn; when I asked for her name at the end of the call, she said Valerie. When I called her on that, she was downright nasty. Spelled out her name "V A L E R I E, please do not refer to me as Dawn. When I asked for her last name, she said, "I don't have one." They are shady. Buyer BEWARE!

1 april 2026
Omdöme utan inbjudan
Logotyp för Acsvacations

Svar från Acsvacations

We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention.

What you’ve described—difficulty reaching our team, unanswered messages, and inconsistent communication—is not the standard we aim to provide. We understand how frustrating that must have been, especially after initially speaking with multiple representatives.

We also want to clarify that our promotional offers, including the cruise incentive, do come with specific terms and conditions, which are provided at the time of the offer. That said, you should always be able to reach a representative to have your questions answered clearly and professionally.

The interaction you described with one of our team members is concerning and not reflective of how we expect our staff to communicate. We take this seriously and will be reviewing this internally.

We would like the opportunity to look into your situation further, including your contact attempts and the communication you received. Please reach out to us directly with your name and the best way to contact you so we can escalate this and work toward a customer satisfaction.

Your feedback is important, and we are committed to addressing these issues.

Betygsatt 1 av 5 stjärnor

Complimentary Cruise and Airfare With A Cost

The company sends out mailings offering "complimentary" cruises with "complimentary" airfare for participating in a "focus group". The implication is that you will receive the cruise and the travel for FREE. It's not a focus group to gauge reaction to questions. It's a sail presentation. Eventually, after surviving the sail presentation and jumping through several hoops afterwards, you receive a packet of information where you learn that to receive your "complimentary" cruise and airfare, you need to pay an "Activation" fee and a "Booking" fee to a third-party broker for the cruise and for the flight. The total of the fees would equal a significant portion of the cruise cost and of the airfare. There is nothing free or complimentary involved in the transaction. This is fraudulent marketing. Beware.

20 december 2025
Omdöme utan inbjudan
Logotyp för Acsvacations

Svar från Acsvacations

Thank you for sharing your feedback. We understand how the offer may have felt misleading, and we appreciate the opportunity to clarify.

Our promotional invitations are intended to offer a complimentary cruise and airfare incentive, however, as outlined in the terms and conditions, there are required activation, booking, taxes, and processing fees associated with redeeming those offers. These are standard within the travel industry for promotional incentives and are disclosed during the process and within the redemption materials.

We also want to clarify that the event is a sales presentation, not a traditional focus group, and we do aim to communicate that upfront so guests can make an informed decision before attending.

That said, we recognize your concern regarding how the offer was perceived, and your feedback is valuable. We are continuously working to improve how we present and explain these promotions to ensure greater clarity and transparency from the beginning.

If you would like assistance reviewing your specific offer or redemption details, we’re happy to help. Please feel free to reach out to our support team so we can go over everything with you.

Thank you again for your input.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer