Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I have purchased 3 Acon trampolines. The customer service is consistently very poor! I’ve had multiple issues with the Acon X which customer service failed to address and won’t respond to my emails or chats. Two of the tramps had terrible instructions for build and Manuel was never corrected or updated. Never again will we get an Acon.
Feeling scammed. Customer Service phone number is just for show. No one is ever available or returns a call. My 4K plus order has missing bolts and damaged parts and I keep getting the run around of how to be able to speak to someone who can solve the issue in a timely manner.
Ordered a tent ground twice with acon24, still waiting for the refund....Than ordered a tent (too small) - ok my fault....But also the tent that should fit my Acon trampolin does not fit, see foto, and also had a tear....terrible quality, absolutely unlike the trampoline.Can not recommend right now.
Terrible trampoline tent. The design is hopeless... Doomed to fail... within an hour I had a tear in the fabric. Also please notice that customer service will ignore your complaint, and that only positive reviews will be shown on their website.... Which explain the impressive ratings on that!!!
Revisited: 05.05.2025
Albeit delayed Acon24 customerservice (Laura) has reached out to me, and will replaced the tent fabric with the tear... She also assures me that there has been adjustment/improvement on the tent fabric. Will be interesting to see...
Poor instruction manual, difficult to install and there is no guarantee it will be safe for the kids to play
I'm a consultant and avid researcher before purchasing anything. ACON has been making trampolines forever, with an excellent reputation and their rebounders are what I believe to be the best in the industry. The price is also amazing, given the quality. Don't be fooled by high-priced rebounders of lesser quality. I had to stop running and even walking after an achilles tendon injury two years ago that never healed and once I started jumping, the morning stiffness and pain went away. I'm so happy with my purchase of the ACON 55" hexagon that I'm planning to buy the 44" round for another room in the house!
Appalling - I bought an ACON Air 16 Sport HD 2 years ago for £1400 - which I think is a lot of money for a trampoline - but having researched warrantees etc I though I was pretty safe. Despite not being used that much sadly, and despite the guarantee that you read when you purchase the product the trampoline mat now has 8 holes in it. On contacting the company and sending through numerous photographs I have been told that the holes are due to "fire" and that they will not replace this mat. There is no "fire" within the vicinity - we do not have a fire pit or a fire and the trampoline was at the end of the garden over 40m from the house. I strongly recommend you do not use this company and shop around - they do not honour their agreement but instead offer you a 10% discount on the mat I assume to stop you from leaving a review. This piece is now priced at 1900 euros - honestly it beggars belief. AVOID AT ALL COSTS!
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
