Acewonders 

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Ordered a coat over a year ago, nothing has arrived. I accept I’ve been scammed. Don’t use this company. You will get scammed out of money and never get your merchandise.

Betygsatt 1 av 5 stjärnor

The worst consumer experience I’ve witnessed. Ordered 5 t-shirts in May 2025 and still not received them as of January 2026. I’ve emailed multiple times and “Lynn” keeps apologising stating they are w... Se mer

Betygsatt 5 av 5 stjärnor

Lynn, our customer service rep, was super fast in addressing all our concerns! The shirtss took a bit longer to arrive, but once we reached out, Ace quickly got things moving and made sure they were d... Se mer

Betygsatt 1 av 5 stjärnor

AVOID! Note the huge 45 day delivery timescale. They will take your money and you wont receive anything up to this time and not sure if it comes later. Had to get a refund through paypal as cancellati... Se mer

Företaget har svarat

Företagsinformation

  1. Klädbutik

Skrivet av företaget

Acewonders® is a dynamic and innovative urban fashion wear brand that offers a unique combination of quality, comfort, and class. Our mission is to provide our customers with clothing that not only looks great but feels great too. With an extensive range of clothes, we make sure that you will always have the right outfit for any occasion. Our clothing line includes both Men's and Women's wear, with a wide selection of Tops and Bottoms. From trendy t-shirts and hoodies to stylish pants and shorts, we offer a diverse range of options to cater to every style and preference.


Kontaktuppgifter

Alla omdömen

(498)

7 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Totally bad product

Totally bad product. Wrong size and colors. Bad customer service.
Order AW517792. Will fight for refund.
Don't buy from this company.

7 maj 2024
Omdöme utan inbjudan
Logotyp för Acewonders

Svar från Acewonders

Dear Jay,


We sincerely apologize for the inconvenience and frustration you've experienced with your recent purchase from our company. It deeply saddens us to hear that the product you received did not meet your expectations in terms of size and color, and we understand how this could have caused disappointment.

Furthermore, we are truly sorry to learn that your interaction with our customer service team fell short of the level of service we strive to provide. Your satisfaction is of utmost importance to us, and we regret any inconvenience or frustration this may have caused you.

We have taken immediate action to rectify the situation and have already reached out to you to discuss a suitable solution. Our aim is to ensure that you receive the correct product. Your feedback is invaluable to us as it helps us to continually improve our products and services.

Please rest assured that we are committed to making this right for you and restoring your faith in our company. We genuinely appreciate your patience and understanding throughout this process.

Should you have any further concerns or require additional assistance, please do not hesitate to reach out to us directly. We are here to assist you in any way we can and are determined to turn this situation around for you.

Thank you for bringing this matter to our attention, and once again, please accept our sincerest apologies for the inconvenience you've experienced.

Warm regards,
AceWonders

Betygsatt 4 av 5 stjärnor

Thanks Lynn!

Received wrong package and Lynn worked well with me to ensure that the right order is going through and being sent to me. Shirts are great quality and can’t wait to get my exact size in so I can wear them out and about!

6 maj 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Long wait...read the fine orint regarding refunds

Waited almost a month for two shirts...super small. Not even close to fitting. Contacted the company for a refund or exchange. No refunds are given. Offered to send an additional shirt.

I would recommend going to a local store that offers exchanges and refunds.

2 maj 2024
Omdöme utan inbjudan
Logotyp för Acewonders

Svar från Acewonders

Dear James,

Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced with your recent order of two shirts.

I'm pleased to inform you that our customer service team has contacted you via email and has proposed a resolution that aligns with your preferences. We understand the importance of ensuring your satisfaction, and we're committed to making things right for you.

Your replacement shirts will be dispatched today, and you should receive them shortly. We truly appreciate your patience and understanding as we work to resolve this matter promptly.

If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you every step of the way.

Thank you for choosing us and we look forward to serving you better in the future.

Best regard,
AceWonders

Betygsatt 5 av 5 stjärnor

Excellent service! 👍

I have to say, the team did a fantastic job.. my order arrived promptly, but there was a size mix up. Not to worry though they're already on it and fixing it swiftly. Their customer service is outstanding! For future buyers, I would recommend checking the size chart carefully and considering ordering a size up of you're unsure! Overall, highly recommend. Can't wait to receive the right size!

23 april 2024
Betygsatt 5 av 5 stjärnor

I purchased 4 shirts from Acewonders

I purchased 4 shirts from Acewonders. The quality of the shirts is excellent but they seem to run small. I'm usually an XL in slim but the 2XL was tight. I reached out to them and Lynn who had helped me with a shipping issue earlier got back to me about their policy but promised to send me out 4 replacement shirts 4XL free of charge which IMO is extremely generous considering other small businesses out there might either give you the run around or ghost you entirely! Can't wait to get the replacements and wear the shirts.

18 april 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Do not waste your money and time

I've made and order, and paid; I was expecting a long delivery timeframe because it comes from China, so after 3 weeks patiently waiting I've asked for an update, and found it was never processed and sent on the first place.

I had to wait for almost another entire month to get my shirt delivered, to find:

1. It was of the incorrect colour
2. The size is ridiculously small compared with typical western sizing
3. It is by far not as elastic as it is show in their adverting

After asking to send the right shirt again, I was asked by Lynn to give a 5 star review including Lynn's name on it and send back a screenshot for confirmation... I wasn't told this explicitly but it was implicit before they would be sending the parcel once again, to which I answered only after I get the correct parcel.

After that total radio silence, never got my parcel.

Do not waste your time and go for shirts with higher percentage of elastane, from a company with better logistics and customer support.

Cheers.

1 april 2024
Omdöme utan inbjudan
Logotyp för Acewonders

Svar från Acewonders

Dear Sven,

We sincerely apologize for the inconvenience you experienced with your recent order. It deeply troubles us to hear about the delays and the issues with the product you received. This is not the level of service we aim to provide to our valued customers.

We understand your frustration with the incorrect color, sizing discrepancies, and the lack of elasticity in the shirt. Your feedback is crucial to us, and we are committed to rectifying this situation promptly.

Please accept our sincerest apologies for any miscommunication regarding the replacement process. Rest assured, we are taking immediate action to ensure that your replacement shirt is processed and sent out to you without delay.

Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience as we work to make things right.

If you have any further concerns or questions, please don't hesitate to contact us directly.

Warm regards,
AceWonders

Betygsatt 5 av 5 stjärnor

Thanks Ace for making me whole.

I want to update my experience with Acewonders. I recently wrote a less favorable review concerning this company. After they becoming aware of my situation, not having received my shirts, they contacted me the very next day. Acewonders not only got right on it and delivered my shirts but they guided me on the right size due to the sizes being different that American sizes. Let me say, these shirts are absolutely fabulous in fit, quality and feel. Thanks Ace for making me whole.

20 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Unexpectedly Exceptional service!

I wanted to share my experience with this company, which turned out to be unexpectedly positive. Despitew some initial chalenges, I'm giving it 5 stars because of the exceptional service I received. Initially, I encountered delays with shipping, waiting over 2 months to receive my order. Additionally, upon arrival, the items were unfortunately the wrong size. However, when I reached out to customer service, I was pleasantly surprised by their willingness to rectify the situation. Although I was initially told that the shirts couldn't be returned, the representative assured me that they would send me two shirts in the correct size, regardless of my review. Despite my reluctance to leave a 5 stars review due to my dissatisfaction, the representative clarified that the resolution was not dependent on a review... True to their word. i received the replacement shirts promptly. Furthermore, I appreciate the absence of any follow-up emails, and I'm pleased that they resolved the issue without any further ado. Overall, despite the initial challenges, I'm thoroughlyy satisfied with the outcome and would recommend this company for their exceptional service.

9 april 2024
Betygsatt 1 av 5 stjärnor

Sent a dummy tracking number

Sent a dummy tracking number, this is a scam!! send me my efing shirt that you immediately charged me for (3 months ago)

17 april 2024
Omdöme utan inbjudan
Logotyp för Acewonders

Svar från Acewonders

Dear Ryan,

We deeply apologize for any frustration or inconvenience you've experienced. Please know that providing excellent service and ensuring your satisfaction are our top priorities. We never engage in deceptive practices like providing dummy tracking numbers.

Upon checking, we indeed sent you the tracking information from USPS. We understand your eagerness to receive your shirt, and we share your concern regarding the delay.

We kindly ask you to double-check your email for the tracking details we've provided. If you're unable to locate the email, please let us know, and we'll be more than happy to resend it promptly.

Your satisfaction is of utmost importance to us, and we're committed to resolving this matter efficiently. If you have any further questions or concerns, please don't hesitate to contact our dedicated customer service team.

We appreciate your patience and understanding as we work to ensure you receive your shirt as soon as possible.

Best regards,
AceWonders

Betygsatt 5 av 5 stjärnor

Surprising support

The shirts I ordered for my man turned out to be way too small, and normally they don't do returns or exchange. But surprisingly, they offered to send us a couple of larger shirts at no extra cost. I gotta say, that's some solid customer service right there. Much appreciated!

5 april 2024
Betygsatt 5 av 5 stjärnor

Great experience!

I'm really pleased! The shirts are awesome and the customer service is fantastic. They're super responsive to emails, which is great. Overall... really happy with everything!

4 april 2024
Betygsatt 5 av 5 stjärnor

The product quality is commendable

The product quality is commendable; however, it's worth noting that the size run's smaller then normal size and be advisable to consider ordering two sizes above your usual. While the delivery timeframe extended slightly to 3 weeks, the packaging was securely done. I also appreciate the prompt attention and assistance provided by Customer Service Representative Lynn in addressing my concerns regarding my sizes.

28 mars 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Good items quality

Good items quality, although the size is smaller than the normal size in UK, consider to order two sizes above yours! The deliver took a bit longer than the normal, 3 weeks but it was well packed! Customer service Lynn was promptly attentive to resolve my issue with the size and delivery!

9 april 2024
Omdöme utan inbjudan

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