Ordered a coat over a year ago, nothing has arrived. I accept I’ve been scammed. Don’t use this company. You will get scammed out of money and never get your merchandise.
Acewonders
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Det här tycker kunderna
The worst consumer experience I’ve witnessed. Ordered 5 t-shirts in May 2025 and still not received them as of January 2026. I’ve emailed multiple times and “Lynn” keeps apologising stating they are w... Se mer
Lynn, our customer service rep, was super fast in addressing all our concerns! The shirtss took a bit longer to arrive, but once we reached out, Ace quickly got things moving and made sure they were d... Se mer
AVOID! Note the huge 45 day delivery timescale. They will take your money and you wont receive anything up to this time and not sure if it comes later. Had to get a refund through paypal as cancellati... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Acewonders® is a dynamic and innovative urban fashion wear brand that offers a unique combination of quality, comfort, and class. Our mission is to provide our customers with clothing that not only looks great but feels great too. With an extensive range of clothes, we make sure that you will always have the right outfit for any occasion. Our clothing line includes both Men's and Women's wear, with a wide selection of Tops and Bottoms. From trendy t-shirts and hoodies to stylish pants and shorts, we offer a diverse range of options to cater to every style and preference.
Kontaktuppgifter
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy Central, 999077, Hong Kong, Hong Kong
- support@acewonders.com
- acewonders.com
Still waiting for Delivery and No reply from AceWonders
We ordered three shirts from this company and never received a tracking number, but just an order number with no way to track our package. It has now been over 45 days since the order was placed and nothing has arrived. We sent an email to the company for an update on ETA but no reply as of yet.
Looking at the other reviews, it appears that leaving a negative review on TrustPilot will get you service so below is our order number:
#AW519619
Hopefully this will be enough to trigger a response and action from AceWonders.
Thank you in advance.
15 augusti 2024
Omdöme utan inbjudan
Svar från Acewonders
Hi Lou,
We’re truly sorry to hear about the issues you’ve encountered with your recent order, and we deeply regret the frustration this has caused. Please know that this experience is far from our usual standard, and we’re committed to making things right.
Our customer service team has reached out to you via email to provide an update, and your order is now being prepared for shipment. We understand how important it is to receive timely communication, and we’re taking steps to improve our processes to prevent this from happening in the future.
We value your business and want to assure you that your satisfaction is our top priority. Please keep an eye on your inbox for further updates, and don’t hesitate to reach out if you have any more questions or concerns.
Thank you for your understanding and patience.
Best regards,
AceWonders
GOOD MUY BUENOAAAA
1 augusti 2024
Omdöme utan inbjudan
Lynn
Lynn, from the support team, did a really good job to arrange things that I order!
15 juli 2024
Omdöme utan inbjudan
Great Service and effort to improve!
While I found the shirts to be less stretchy and comfortable than expected, the customer service team was very responsive and helpful! The products did arrive from china, but the company seems dedicated to addressing customer concern and improving their offerings..I appreciate their efforts and hope to see better products in the future.
3 augusti 2024
It's a scam
It's a scam, ordered 45 days ago, nothing delivered. Don't answer to emails.#AW519386
3 augusti 2024
Omdöme utan inbjudan
Svar från Acewonders
Dear Balazs,
Thank you for bringing this to our attention. First and foremost, I want to extend our sincerest apologies for the inconvenience you've experienced. We completely understand how frustrating it must be to wait this long for your order, and we regret that it has caused you to feel this way.
I want to assure you that we are a legitimate business, and we take pride in delivering quality products and services to our customers. We are committed to addressing any issues that arise and ensuring that every customer is satisfied with their purchase.
Regarding your order #AW519386, I’m happy to inform you that your shipment is ready and will be dispatched today. We have already communicated this to you via email, but I understand if our previous correspondence may not have reached you as expected. We will be sending the tracking information shortly, so you can monitor the delivery of your package.
We deeply regret the delay and any communication gaps, and we appreciate your patience during this time. Please rest assured that we are here to support you and resolve any concerns you may have. If you have any further questions or need assistance, please don’t hesitate to reach out directly. We value your business and want to make sure that you have a positive experience with us.
Thank you for giving us the opportunity to make things right.
Best regards,
AceWonders
This company sucks
This company sucks. DO NOT BUY from them. My shirts took nearly 2 months to arrive, the XL's were not the same size, and the quality sucks. They will not refund your money.
30 juli 2024
Omdöme utan inbjudan
Svar från Acewonders
Dear Leslie,
We deeply regret to hear about the difficulties you have encountered with your recent purchase. We sincerely apologize for the extended delivery time, the inconsistency in sizing, and the quality issues you experienced. We understand how frustrating and disappointing this must have been for you.
Please rest assured that our customer service team has already reached out to you via email with a proposed solution to address these issues, we strive to ensure the highest level of customer satisfaction, and your feedback is invaluable in helping us improve our products and services.
We are committed to making things right and appreciate your patience and understanding as we work to resolve this matter. If you have any further concerns or need additional assistance, please do not hesitate to respond to our email or contact us directly.
Thank you for bringing this to our attention, and we hope to regain your trust and confidence in our company.
Best regards,
AceWonders
I ordered five shirts from this company…
I ordered five shirts from this company and I never received a tracking number or anything for 6 weeks. When I finally reached out to them, they were apologetic about everything, said my shirts would soon be on their way with tracking number. Well, I knew the size difference and ordered the largest size they had available. Somehow my order was changed and I received a men's 2XL which is actually a size medium (US). After reaching out to the company again, I was told that there are no returns once the merchandise reaches the shipping company. But I didn't order that size and they sent me a changed order which had their 2XL sizes in there, not the XXXL, which is a XL (US). But hey, they said they will send me two shirts in the larger size that I needed, which I still Haven't received. Which means that I am getting two shirts for the price of five. I never heard anything until I threatened to dispute the charges on my credit card, so beware.
22 maj 2024
Omdöme utan inbjudan
Svar från Acewonders
Dear Justin,
We sincerely apologize for the inconvenience you have experienced with your order. We understand your frustration regarding the delay and the incorrect size received.
We want to assure you that our team has already prepared the shipment of your replacement shirts in the correct size. You should receive the tracking number very soon. We are sorry for any confusion or inconvenience caused by this situation.
We deeply regret that it took longer than expected to resolve this issue and appreciate your patience. We strive to provide the best possible service and are taking steps to ensure such mistakes do not happen again in the future.
If you have any further questions or concerns, please do not hesitate to reach out to us directly.
Thank you for giving us the opportunity to make this right.
Best regards,
AceWonders
Outstanding support team.
I want to give a huge shoutout to the customer service team for their outstanding support...they truly go the extra mile to help. Much appreciated!
14 juli 2024
Sizing issue resolved
I initially had a problem with the shirt sizing as it ran a bit tight for my usual size 32. Although I was first told it was non refundable,, the customer service team went above and beyond by offering a replacement in a large size. The shirt's cut and fabric are both stylish and comfortable. Once I get the right size, I know it'll be a staple in my wardrobe for both work and casual outings. Thank you
11 juli 2024
There short size is a lot smaller than…
There short size is a lot smaller than normal. The goods take months to arrive. And they don’t accept returns
They have promise to send good will gesture 2 shirts still not come 3 months later 6/08/2024.
17 juli 2024
Omdöme utan inbjudan
Svar från Acewonders
Dear Marvin,
Thank you for your feedback. We sincerely apologize for the delay in sending your replacement shirts. This is not the standard of service we aim to provide, and we understand your frustration.
We are also sorry to hear that the shirt sizes did not meet your expectations. We strive to provide accurate sizing information and will review our sizing charts to ensure they reflect true measurements.
Regarding the long shipping times, we are working diligently with our shipping partners to improve delivery speeds and ensure a better experience for our customers.
Lastly, we regret any inconvenience caused by our return policy. We are continuously looking for ways to improve our policies to better serve our customers.
We are pleased to inform you that our customer service team has reached out to you and is currently preparing the shipment of your replacement shirts.
Thank you for your patience and understanding. If you have any further concerns or need additional assistance, please do not hesitate to contact us directly.
Best regards,
AceWonders
Been a month since I placed my order
Been a month since I placed my order, haven’t received anything, including a tracking number. Emailed, no reply.
ORDER #AW519378
Edit: Hard to imagine what would possess a company to send the response below here and via email, only to then ghost me again. Complete scam I reckon.
15 juni 2024
Omdöme utan inbjudan
Svar från Acewonders
Dear Brendan,
Thank you for reaching out and sharing your feedback. We sincerely apologize for the delay and any inconvenience this has caused you.
Our customer service team has reached out to you and is currently preparing your order for shipment. I understand how frustrating this situation must be, and we are committed to resolving it as quickly as possible.
We greatly appreciate your patience and understanding.
If you have any further questions or concerns, please don't hesitate to contact us directly. We value your business and are dedicated to providing you with the best service possible.
Best regards,
AceWonders
Scam
It’s been 11 weeks since I purchased a shirt. I haven’t received anything, not even a tracking number. I queried them and they said they apologize and will investigate immediately. Over two weeks later I haven’t heard anything still.
28 april 2024
Omdöme utan inbjudan
Svar från Acewonders
Dear Joshua,
I sincerely apologize for the inconvenience you’ve experienced with your order. We understand your frustration, and we take full responsibility for the delay.
We have expedited your request and will ensure your shirt is sent immediately. Additionally, we will provide you with a tracking number as soon as it ships.
Thank you for your patience, and please accept our apologies once again. We will make sure this does not happen again in the future.
Best regards,
AceWonders
Had a mix up in size and Lynn fixed it…
Had a mix up in size and Lynn fixed it immediately. They are being sent out to me quickly.
Scott
6-26-24
26 juni 2024
Omdöme utan inbjudan
Their products are great!
Their products are great, proving they're a legitimate business. Like any company, they have areas to improve, which is expected. What really impressed me was how they made me feel appreciated, as if I were shopping in person. That's the kind of of experience that keeps me coming back.
21 juni 2024
Excellent service despits order issue
"So,, I recently ordered from this company, but things didn't go as planned... Their customer service team, though, has been awesome about fixing it... They've been really on the ball, keeping me in the loop and promising to send a replacement item, no charge. Eventhough I'm still waiting on that replacement, I gotta give it to them for their right for the customer, which says a lot about how they roll.
Can't wait to finally get my stuff and see what it's all about"
13 juni 2024
Great quality and service.
Ordered some trousers and shirts, and the process was super smooth. The quality and comfort are excellent. Big thanks to Lynn in support for resolving an order issue quickly and efficiently! Exceptional experience overall. I'm definitely coming back for more!
10 juni 2024
My new favorite shirts!
I decided to try Ace wonder shirts after hearing good things about their comfort and fit. I bought a long sleeve and a short sleeve shirt, and I was thrilled with them! They're incredibly comfortable, not too hot, and fit perfectly. The design and fabric are really impressive. Kudos to Lynn Anderson in customer service for her excellent support and follow up definitely be buying more shirts in various colors. they just need to work on speeding up their delivery.
10 juni 2024
Great product even better customer service
The customer service was phenomenal from start to finish, Lynn was super helpful throughout the whole process with questions etc. the product is a great value for the cost and looks great too!
2 juni 2024
Omdöme utan inbjudan
The shirts I have received look great…
The shirts I have received look great and made with quality materials. Unfortunately the size of the shirts was quite small.When I approached them about it I got a quick and satisfying result from Lynn who was great.
1 maj 2024
Omdöme utan inbjudan
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