The delivery of the battery was quick. Unfortunately the battery was faulty and was not charging properly from the start and did not last long. The customer service was good in that they did process a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered one item "15.4V 41.58Wh replacement battery for Acer SWIFT 7 SF713-51" which arrived within a week. The package came with small screw drivers. The battery was packaged in electro-static proof... Se mer
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*Bought a battery replacement from you about a year back and was perfect. Fast and smooth delivery process, actually forgot I used this company until someone referred them back to me from Australia... Se mer
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I was originally worried after reading reviews and already purchased. Having said that, battery posted next day and arrived in Brisbane 1 week later, all during Sydney floods. Battery looks well built... Se mer
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Företagsinformation
Skrivet av företaget
We specialize in Acer laptop replacement batteries in Australia, after 15 years of accumulation and precipitation, we have the most comprehensive Acer replacement battery models here. Our Acer replacement batteries are made of imported high-quality cells, which have passed many international certifications and are 100% compatible with your original Acer batteries, as well as offering a 30-day money-back guarantee and a one-year warranty!
Kontaktuppgifter
Not reccomended
I ordered a battery from the Australian site which stated that shipping usually occurs between 1-2 days. After a week I tried contacting them. I had no reply to my emails or messages left on their site. Live message service was not working. After several days of no reply I emailed them through PayPal and received a prompt reply that the battery was not available and would be coming from overseas. Was this OK or would I like a refund, I opted for the refund. I had no reply and no refund. I sent another email asking for a refund. Several days later I opened a case with PayPal and like magic I received my refund overnight. I am so glad that I paid with PayPal. I DO NOT RECCOMEND THAT YOU BUY FROM THIS DODGY COMPANY.
3 mars 2018
Omdöme utan inbjudan
Svar från AcerLaptopBattery.com.au
Dear Customer,
I am sincerely sorry to hear about your negative experience with our company. Your feedback is extremely valuable to us, and we take it very seriously.
I would like to address the issues you have raised and offer our sincere apologies for any inconvenience you have suffered.
Firstly, regarding the shipping delay and the lack of communication from our team, I want to admit that this was a failure on our part. We apologize for not keeping you updated on the status of your order and for the delay in responding to your emails and messages. This was unacceptable, and we are committed to improving our communication and customer service standards.
Secondly, we would like to clarify that the battery you ordered was initially listed as being available for shipment from Australia. However, due to an oversight, the stock availability was not accurately represented on our website. This led to the delay in fulfilling your order and the need to source the battery from overseas. We deeply regret this mistake and will take immediate steps to ensure that our inventory information is accurate and up-to-date.
In regards to your refund request, we are sorry that you did not receive a timely response from our team. This was a failure on our part, and we will ensure that our refund policies and procedures are clearly communicated and efficiently implemented. We have refunded your payment in full, and we apologize for any delay in processing your refund.
We would like to emphasize that we value your feedback and are committed to improving our services. Your experience has highlighted areas where we need to improve, and we are working hard to address these issues to provide a better customer experience.
We would like to offer you our sincere apologies for the inconvenience you have experienced. We are committed to rectifying this situation and preventing similar occurrences in the future.
We would also like to thank you for highlighting this issue to us and for your patience in seeking a resolution. Your feedback has been extremely valuable to us, and we are committed to improving our services to ensure that we provide our customers with a positive and satisfactory experience.
Best regards,
acerlaptopbattery Team
Detta är Trustpilot
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