Chubb NA Omdömen 3

Har opsagt min børneulykkesforsikring den 26 nov 2020, men de trak stadig penge fra mig indtil jeg måtte få min bank til at stoppe det i marts 2021.
Jeg har sendt mine oplysninger og jeg har stadig ikke modtaget mine penge og de virker ikke villige til at hjælpe en med at forstå hvornår pengene går tilbage på min konto, selvom man har oplyst dem konto nr osv for flere måneder siden.
Simpelthen en for dårlig service, når jeg har haft forsikring hos dem i 8 år og aldrig haft brug af den. Så de har vidst tjent de penge på mig de sku!

Hold jer væk fra Chubb. (gamle Ace)

Jeg havde købt afbestillingsforsikring, hvilket jeg var glad for eftersom jeg er blevet nødt til at afbestille min rejse.
Grunden er at jeg skal til begravelse for en god ven, men eftersom det ikke er familie så bliver det ikke dækket. Det synes jeg er meget mærkeligt eftersom det i så mange andre sammenhænge er valid grund for at ændre planer når man skal til en vens begravelse.

Kundeservice jeg talte med var helt fin at tale med, så der er intet at sætte fingeren på der. Kritikken går udelukkende på at jeg synes deres betingelser er ulogiske og urimelige.

We booked two flight tickets to Paris. Great.

Unfortunately my employer decided to call for a seminar during my vacation, and my participation was required in this seminar.

Fortunately I paid for an insurance at Ace Group where I according to §17B was entitled to cancel against a fee of 20% of the ticket Price (17A is regarding illness and with a reduced fee). In general I found the conditions fair.

Or I thought I had an insurance. How could I ever believe in this? Stupid.

I called Ace, and they (very friendly) asked me to cancel tickets, and to forward receipt of cancellation to them.
Then they asked me to fill in infomation on their home page.
So far so good, though I had to skip Paris for Work.
I even ticked a box regarding valid reasons for cancellation: "cancellation due to employer single handed had changed my vaction plans"..or something like that.
I forwarded some more materials, including a written and signed statement from my employer

Outcome from Ace was that the situation was not covered!!

They gave the reason that this situation was not covered, according to the conditions, though there is absolutely no word, exceptions or anything else in the conditions which was issued with the Insurance.

This seems to confirm the general impression of this business.
Shame shame shame.
Of course will take this case further. Not for the money, which Ace obviously needs more than I, but for the sake.