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why does a weekly deposit cap reset on a calendar week rather than a rolling seven days? set mine on a friday and it cleared on the monday, three days on, which is not what anybody would take weekly to mean.

what wears you down is not any single thing, it is that every single thing needs chasing. the cashout needed chasing. the document check needed chasing. the bonus dispute needed chasing. none of them moved until i wrote in again

The registration part was quick, I’ll give them that. After signup the game list looked smaller than the public lobby I had scrolled earlier. I searched for two games I had just seen and both were gone. Maybe availability changes, fine, but show that before account creation

Reopened the account with lower limits without much fuss. Fairly standard process, it did what it said, no more and no less.

session reminder appeared twenty minutes late. No clear warning either.

dinner was on the stove. Sweet Bonanza loaded, spun once, then left no round in history brilliant.

Lobby search Sun 22:49 felt normal until the live table failed at Sun 15:54 right at the stake step. Casino page left the old status visible before I gave up for the night

before the school run, Live chat queue 20 — the reply after request #5642 answered the wrong issue, not the cashout. Casino page hid the cashout reason during my short break.:/

Went back once, Session reminder: date filter showed no payouts through hotel Wi-Fi on tablet while cashier showed pending. Lobby notice pushed the issue back to the account page on ticket #1290

not ideal: Pending KYC blocked my payout, but live chat could not name the issue and yes, I checked the history

i did not know a time out could be cancelled by just logging back in. set a 24 hour one on the friday, logged in on the saturday morning, and it let me deposit straight away

the app crashes when a push notification arrives mid spin, which happens most evenings because the notifications cannot be turned off from inside the app. you have to do it in the phone settings.

Free spins on Hot Spin looked okay before wagering jumped after 19 minutes after claim inside the bonus balance screen. Lobby notice showed the wrong cashout line when the cashout was involved.

I contacted support through a support ticket because the wagering was much higher than the banner suggested. The answer did not solve anything and arrived much later.

It's a complicated sign up process. But other than that it's real enjoyable and I like it

Outstanding game selection and support team