Accord Legal Services Omdömen 

The lady who talked me through my will was amazing , her name is Sarah Danbury and she was so patient , clear, kind , thoughtful and professional - an asset to the company . No one wants to think about the time when we leave loved ones but it’s peace of mind knowing the ways in which you can ensure financially your assets go towards a better future for them. 10/10 experience highly recommended (I heard of this company through nhs working scheme & it was highly reccomended with reason !) Thank you Sarah :)

After a few changes to the telephone meeting with Sarah Danbury (my fault) we had a very informative call. Everything explained at a pace and level we understood. Thank you for your time and look forward to receiving the documents.

Telephone advisor was amazing.
Today I spoke with Sarah Danbury at Accord. Whilst I was worried initially about talking to someone about my Will, Sarah was great. Great knowledge and very personable.
I've seen some bad reviews via TrustPilot, and was obviously worried. These mostly seem to be due to documents not being sent in a timely manner. Whilst I can't review this yet, (but will update on another review if happy / unhappy,) I have been told I'll receive them in Oct. My 5* review stands at this point in time.
Thank you, Sarah Danbury.

Thankyou to Sarah Danbury for making a potentially difficult conversation a breeze! Options explained in detail and no pressure to purchase a specific product. A weight off our shoulders! Stacey and Adam :)

Sarah Danbury was very friendly, helpful and informative. She explained our options in a manner that was easy to understand and without any pressure.

Today I had a will writing appointment with Sarah Danbury from Accord Legal services.
Sarah was professional, polite and was very informative around the services Accord could provide. I would happily reccomended this service!

I've been waiting over 1 month to get a will. First appointment was cancelled and its been over a week just to get a date for a second appointment and still nothing.
Poor customer service and not how the emergency services should be treated from a provider who advertises support for them.

Sarah Danbury was so helpful explaining everything in simple terms making what could have been a complicated process very straight forward I would highly recommend Sarah if you are looking to prepare your will.

Sarah Danbury - great service explained everything in detail but no jargon.
Advised of options and agreed which one was most suitable for my circumstances and completed the whole thing in under and hour. Personal contact number for any issues and happy to take calls about any queries questions I had.all in all a great experience would highly recommend Sarah

Having recently used Sarah Danbury to set up a will I have been very impressed. She is personable, professional, explained all options to me clearly, without being pushy. I would definitely recommend

Have just been in contact with Accord Legal Services and dealt with Sarah Danbury in the preparation of a will. Sarah was extremely helpful and explained everything in a clear and easy to understand way. I would have no hesitation in recommending Accord for will preparation.

Got a text from this company asking if i was still interested in a free will. Answered some questions then agreed to a time to be called the following day. I then received a text asking me to confirm along with ensuring my partner would be available. At no point during the previous messages was i informed that this would be the case. Complete waste of time. I also asked not to be contacted again but received a further four texts!!!

Added 15/07/2026

Got a request for further information, so it was provided.

Got a call off someone from the company got cut off after a few seconds. They didnt call back so i dont think they can be bothered.

Still time wasters

Added 17/07/2026

Another call

An apology was received, fair enough. But would you like to go through a will with me???

No i would not!!!!

Getting close to double figures for calls now and easily over 15 texts

Contacting the ombudsman over nuisance calls now

Would highly recommend accord legal devices and especially Sarah Danbury. Sorted my will out over the telephone in such a friendly manner. Explained everything in simple terms and was very helpful in everything I needed to know.
Thankyou Sarah.

Sarah Danbury was great at explaining everything in detail about my enquiry about a will. All set up quickly and efficiently! Would definitely recommend.

Simple easy process, with a friendly outgoing nature.
Sarah Danbury was super we had to reschedule on quite a few occasions but this was done with ease.
Sarah explained everything clearly and professionally.
Genuinely lovely to speak to.
Thank you Sarah for both you’re patience and for helping me feel a little more secure if anything should happen!
I would not hesitate to recommend you to anyone.

We initially made contact with Accord following a free will offer through the Police.
Sarah Danbury handled our enquiry and what a lovely lady she is. Friendly, relaxed and knowledgeable.
We were given all the options and information; had to start out with a basic package, but have been given all the info to go back at a later date and upgrade our protection with no pressure.

Sarah Danbury was a delight and a real credit to the company, really transparent and clear and made the whole process a dream.

Would recommend her to anyone

Sarah Danbury was first class. When I booked the appointment I had no confirmation from Accord Legal Services, however Sarah texted a few days before to confirm the phone appointment.
Sarah was extremely thorough and very helpful. She assisted us to choose the best options by fully explaining the different routes we could take.
We feel confident that this is a very good outcome for us and protects the beneficiaries well.
Very happy with our experience.

Sarah Danbury Was great and took us through the options. Sarah was patient and not pushy at all.
I knew there would be some costs attached as these things are never free but was pleasantly surprised at the offer.
Will update when the paperwork arrives.

Ed was terrific helping and guiding through the process of preparing my will and making valuable suggestions. He gave me full confidence in what I was doing.