Accessories for the Home 

Absolutely appalling service. I never write reviews but felt compelled to leave one here. Ordered an item in May that arrived two weeks late and broken. Requested a new item, kept being told it will be ready next week. Literally 4 times I have been told the same thing and have received no contact since. It's not easy to make me angry but it's genuinely utterly obscene how bad the service is.

Ordered a sofa - didn't arrive. They promised a refund which also did not appear despite chasing numerous times.

Ordered a table in January, still no sign by May, despite calling them for updates, so eventually asked for a refund. No word, so asked again 2 weeks later, then finally had to claim through PayPal as they still didn’t refund me. Finally got my refund via PayPal in July. Very disappointing, and so stressful as it was almost £500.

Placed 2 orders on 6th June to the value of almost £1200. Every time I get through to Sam by phone I’m given another set of excuses. She never sends me any information about my orders. I’ve now asked for both items to be cancelled and threatened legal action if I don’t get a refund by Monday 20th July. Worst experience I’ve ever had buying products online. Avoid this company like the plague.

I ordered several picture frames in May and these have not been delivered 14 July!, I have also had no response to messages left or emails - never answer the phone either. Requested a refund but will go to small claims court now.
Frustrated
Alison Davis

I ordered a bed frame in late March with an estimated dispatch date in April. Since then, I've called several times (whenever I could actually get through), and each time I was told that the order would be delivered soon. Unfortunately, that never happened.

What has been most frustrating is the complete lack of transparency. If there were genuine delays, I would have appreciated an honest update and a realistic timeframe rather than repeated promises that the delivery was just around the corner.

At this point, I've had enough. I'm now trying to contact them by phone to cancel my order, but it's almost impossible to get through to anyone. The customer service has been extremely disappointing, and the lack of communication has made the whole experience incredibly frustrating.

Having read so many one star reviews, the picture of how this business operates becomes a lot clearer. I have fallen into the same trap as others. Purchasing a product which appears to be very competitively priced which does not materialise after months of waiting. Same excuses given when not delivered. Order cancelled and refund note issued but no reimbursement made. I question whether this is just bad service or something more malign. Bottom line, in my opinion, stay clear of this business.

Ordered a table 6 weeks ago but no contact and no table delivered. Assume it’s about time to speak to the bank about getting my money back…

Placed an order on 4 June. The item does state it can take between 2 to 4 weeks but we are now on 11 July and I have sent multiple emails and called but had no response. Extremely disappointing. My order status remains with team as status and has not changed since the day I ordered.

Update 5/8/26 - I have still not received my item after ordering 2 months ago. Still no communication as per your response!

We purchased a cabinet for our sitting room and it fits the space perfectly. The finish is elegant without being too over the top. Delivery dates changed once, but the quality of the furniture more than made up for the delay.

Don’t bother with this retailer. Item ordered. Promised 2-4 weeks delivery. 8 weeks later she’s stopped communicating with us and I’ve referred this to my card issuer. Feels like it might be a mum trying to run a business as a middle man in between the school runs. All she had to do was deliver on her promises. And communicate with her customers!

Without doubt one of the worst experiences in decades of online shopping. We ordered an Nkuku table and bench for over £1000. Delivery day came and went - we were told there was a mix up and the item was out of stock and that a refund would be processed. More radio silence, finally got hold of them and the refund was "processed" with a confirmation email. Except the money was not returned. Finally got through again to be fobbed off with promises of calls back. Still nothing. Horrendous experience and now raising a legal case.

We placed our order at the end of May, paid for it in full, and have received no meaningful update since. The order status has simply shown "With our team" throughout, with no indication of when it will be dispatched.
We have tried contacting the company by phone, email, and via the online contact form, but have received no response through any of these channels. The only time we've seen any engagement appears to be when customers post reviews here, which is extremely disappointing.
We urgently need the order by the end of next week, but given the complete lack of communication, it seems increasingly unlikely unless something changes very quickly.
The products may be excellent, but the customer service has been extremely poor. We are very disappointed with the lack of communication and would simply like an update on our order.

*Edited* order ref VNJNVKDAY

Order placed 7 weeks ago advised it would be delivered after four weeks. I have emailed and telephoned and had no reply to email and no one to answer the phone. Order ref GJRELCRQD. Please respond and let me know are you going to honour this order

High Risk!! Avoid. I ordered an item for £185 5th May - it was advised up to 10 days for delivery. No delivery and no comms 7 weeks later so I contacted them - heard nothing after several emails. When I left a bad review the owner finally got back to me and offered to ship the item or refund. I asked for a refund. 2 weeks later and no refund and no responses at all to my emails. Please do not buy from this company - even if it is a legit company it is run very badly and do not risk it. customer services are terrible and you will not receive a refund. I am sorry if there are other reasons for this being so bad but equally do not take money off people when you can not follow through. It is not fair. I have raised a dispute with my bank so hopefully I will get my money back.

This is a scam i ordered a mirror in 30th or May and there is no update about the delivery, they don’t reply on the phone or the emails that i have sent. The worst service i have ever experienced. Please avoid at any cost.

Waited 2 months, only to be told that they couldn't fulfil my order. Now having to chase to get the money refunded, almost three weeks since they cancelled the order and I still can't get them to give the money back.

Scam.
Would recommend buying from this company if you seek lies and frustrations.
We are about still waiting on a £525 refund and they seem reluctant to pay us despite us returning the bed side tables many week ago.
Final chance or shall we move this on to higher powers?

I’ve already left a review about this before, but the situation hasn't changed. They keep repeating the same line: 'It will arrive next week.' I have had to follow up two or three times each time just to get a generic email reply saying the exact same thing again. This is the third time they’ve stalled. Instead of giving me the runaround, they should just be honest about the delay. It feels like they are intentionally misleading and playing games with their customers. I will not stop following up until I get a straight answer and my order.
I wish I give this company zero star.

I am replying to your message below. First of all, you have never once offered me a refund. It is frustrating to see that you respond to public reviews so quickly, yet you ignore my emails.
​This is now the fourth time you have promised that it will be shipped 'next week,' and I truly hope that this time it will actually be next week. It is essential that I receive my item. Please ensure that you ship it out by next week without any further delays.

I placed my order on 30april and haven’t heard anything since. I’ve tried emailing and calling but no answer. I called before placing the order to see how long delivery would be and was told 2-3 weeks. I see that you are most likely to get a reply by writing on here, so fingers crossed!
Order id LVWCQHUWU.

I haven’t heard from you, my order is for over £1000! That’s a lot of money to spend and not receive the products! Please can you be honest on when this will be delivered if at all.