Aberdeen Omdömen 184

Unable to access the platform since transferred over and unable to contact anyone.
After being in the music queue finally got through to someone. After I informed them I could not access my account they hung up.
This company is absolutley shocking!

Added my ref number previously however no one contacted me so not adding it this time

Ps the only way to close your account and withdraw your money is by sending a letter. Not an email, not a phone call. A letter. Who writes letters in the 21st century?
Absolutely diabolical setup.

I have responded to your request and i decided to make another attempt to retrieve my money so called the number given on google 0800 027 4675 and low and behold the service advisor closed my account without any issue.
I would recommend some re-training for the service advisors as 1 hung up on me (most call centres would trace this person through call logs etc but not you.
Then the second person stated that i had to write a letter to close my account and was very unhelpful.
The third person was actually useful and closed the account without question.

They are the latest in a long line to take over fund management of my ethical ISA fund. It's performance has deteriorated each time over five years from a high yield fund to falling behind the stock market average. Their app is cumbersome. It also takes an excessive amount of time to trade and release funds, presumably while they 'overnight' the cash a few times. Not good.

My IFA said I should transfer my pension pot to ABRDN 3 years ago. I took his advice and 3 years on my pension pot, despite being invested in a cautious managed scheme, has lost £23000! I am looking at how to move it out of ABRDN as it's not getting any better.

After many years with standard life, my savings was moved to abrdn. What a shambles. Cannot access my account online, have made several complaints. This has been going on since at least February this year. Have decided to close my account and get my money from abrdn but even that is proving difficult. Would not recommend at all.

Follow up. The offer made to reach out and resolve the issues was a lie. I never heard from them. I have since moved my savings.

Bad company!always flagging my review.yes you all should know about the company recently posted by Rodrianna they helped me get back my lost money from this company

ABRDN FUND - CLOSE a Fund , .... awful decision
Egregi signori, perchè avete deciso di chiudere il fondo LU0523223328 ABERDEEN STANDARD EMERGING MARKETS INFRASTRUCTURE EQUITY FUND lasciando le perdite, dovute ad una vostra non buona gestione, a noi clienti ?
La vostra decisione unilaterale è terribile. Non sarò
mai più un vostro Cliente.

I have an equity saving ISA which was originally opened several years ago with Standard Life. Sadly Aberdeen Asset mangement took over the management and administration and I have spent more than the last three months trying to login to repeatedly get an access denied message. I have spoken to them several times and they reassure it's a problem clitch their end and will be sorted shortly. Three months on and still not resolved so I have decided to move the equity isa to another provider - I should have done so a long time ago when it moved th ABRDN.com I have to write to request details as I obviously cant see to do this online - maybe that's their strategy to try and keep customers? Any way my advice would to to use another manager their systems simply aren't up to it and their priorities are clearly else where to.

Crooks.
I think that sums them up.
After more than 20 years with Standard life, then the S..t hits the fan.
They have many many different address, many many different companies using the same name, all registered in the same building but deal with slightly different aspects of your hard earned cash.
My advice, dont even go there. And I wont charge you for that, unlike ABRDN.
I write this today, but this has been my experience over that last two years.
I wont give my entire Wrap number, who would?
They know exactly who I am, unless they have many customers they treat this bad....I'll just let that sink in...

Very difficult to deal with / contact.

There appears to be no app available to allow a modern interaction between this company and its clients. What modern companies of this type don't have an app?

As usual the website just asks me to wait and goes no further. Really? Is this the best they can do? Whoever manages their IT should be fired.

Don’t bother applying for a job here. Invite you for an interview - chase to see you are attending, then don’t even have the common decency to advise you of the outcome!
Shouldnt be surprised after reading all the other negative reviews about the company in general !

I have had an ISA with Standard Life for many years which I can no longer access since they changed over to Abrdn. I was sent an e-mail late last year saying I would receive their new portal login details within 28 days but after several months I have received nothing. I have called them twice and both times they person just told me they would resend the link and it was my issue for not receiving rather than them not bothering to send it in the first place. Both times after these calls nothing has been received so rather than going through this again I’ll be moving my investments elsewhere to somewhere I can actually have access to, I have already missed out on making any ISA investments for last year due to my account being inactive from December.

I would advise anyone to avoid doing business with this company, it’s a competitive industry with numerous better and caring companies out there.

Actually quite good service. Wanted to sign up for online services and phoned up and the person on the other end talked me through and very patient.
Have been using online and so far so good. All accounts intact and seems easy enough to add and withdraw funds.

abrdn make it quite clear that they do want to talk to their customers/investors. With wrong contact numbers for help (discovered after 30 mins wait) Then yet another long wait for someone to answer on the correct number, and then the pre-recorded info message breaks up during your long wait :-(
If you're looking for good service from a company that is looking after your money...look elsewhere.

Abrdn have been going sadly wrong for some time.

I recently had a review carried out by my adviser and we agreed my transfer from a bond. It took 4 months for me to get a letter confirming it and a further month for a payment, after much chasing on my part.

They're more interested in their change of name and mergers than they are about customer service I am afraid.

Since the breakup with Standard life the platform has lost its way and identity and delivers poor service at higher costs

This is a follow-up to my previous review of ABRDN. As I said in that review I intended to move my funds to another provider, which has now completed.

The transfer was handled by the new provider and, to be fair, all went well and was completed quite quickly.

The new provider gave regular updates of the transfer progress but I received absolutely nothing from ABRDN. I have no idea what security checks are carried out in the background but would have expected for ABRDN to check that it really was me requesting the transfer. I’ve also received no confirmation from them that my account has been closed.

All I can say is that I’m happy to be rid of ABRDN.

AVOID
Awful company, would give zero if it would let me! Trying to access my statement and it says my email address and date of birth are incorrect. I phoned their customer services - who are in India, I couldn’t understand a word the lady said so decided to ring later, after waiting 25 minutes for a reply I got through to India again, I just about understood her when she said my account was locked because my date of birth was incorrect - I definitely haven’t changed that. I am now trying to withdraw my money without success as I am still blocked. Avoid this company if you can.

Terrible service from this company that is trying to play with the big boys but cannot hack it, Oer 30 minutes to answer the phone, then after intense interrogation get put through to the wrong department who refuse to help saying you must call again. Trying to phone this company twice in one day is soul-destroying. In addition, their website is not current and trying to access the information needed online is impossible.
I have been trying for over two weeks now and their help and assistance is nonexistent. Do not use this company.

After my mother died I inherited 2 Standard Life WRAP bonds. A request for transfer of names was submitted early January. It has taken 83 days and innumerable calls and emails to and from Customer Services, the Legal Team and the Risk Team to inform me that I need to apply for Probate as the limit for SL is £75k. Was it incompetence or something more sinister that results in them holding a large sum of money for this length of time and now further time for Probate to be granted. An email to the CEO bounced back as his inbox does not accept incoming mail and a letter sent to the Head Office in Dublin, sent registered post, could not be delivered as nobody was available to sign for it !!
What kind of company is this ?