Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
We turn albums into jewelry. We're a Brazilian jewelry brand created for people who love music. We design accessories inspired by artists, albums, eras, and visual references that shaped culture, transforming those ideas into pieces you can wear and carry with you. Every piece is idealized, designed, and produced by us. We don’t resell generic jewelry or simply place existing products under our name. Each accessory is developed with its own identity, from the original concept to the final result, with a strong focus on details, symbolism, and connection to the music that inspired it. Based in Brazil, our production is made through a 100% Brazilian supply chain. Our pieces are handcrafted with careful finishing, using certified metal alloys and plating from responsible sources, including recycled materials whenever possible. This allows us to support local craftsmanship while maintaining high standards of quality, originality, and fair production. Since 2022, we've been building a community around music, culture, and jewelry. What started as a passion project made by real fans has grown into a brand with international customers, worldwide shipping, and collections inspired by artists such as Ye, Frank Ocean, Kendrick Lamar, Tyler, and many more. We’ve also created campaigns, events, and visual projects around our pieces, because for us, the story behind each accessory matters as much as the product itself. Over the past few years, we’ve faced many logistical challenges, especially with international orders, and we sincerely apologize for any delays or issues some customers may have experienced. We know trust is built through consistency, communication, and accountability. Right now, we’re fully focused on improving our international side: better support, faster shipping, clearer communication, and a more transparent experience from purchase to delivery. Our goal is to make sure every customer feels properly assisted and that issues related to delays, shipping, or support are handled with much more speed and care. We’re here on Trustpilot because we want to listen, improve, and rebuild confidence where needed. Above Average has always been made by fans, for fans, and we’re committed to making the experience feel as thoughtful as the jewelry itself.
2,1
11 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I bought two items on April 21st as a gift for my boyfriend for our anniversary in may and they still haven't arrived and it's july... The jewelry seems very nice and high quality, but the customer service is TERRIBLE. I have sent multiple messages and Im still waiting for a reply and I hope to get one soon.
Zero response. I have been bugging these guys about this for around a year and a half or more since I spent £50 on the ring! No support, empty offers and apologies. Was told it would take 2 weeks to deliver. It’s now been a year and a half.
comprei 1 colar na loja dia 21 do aadpod, tudo bem, confirmaram meu pagamento mas achei estranho pois ja fazem 9 dias e ainda nao teve nenhuma confirmação dele, estao me ignorando nas redes sociais, nao me respondem, 0 informações do meu pedido, estão claramenre me ignorando e sinto q se trata de 1 golpe, quero meus direitos e 1 ajuda urgente
This is a scam.
Three months and zero response to emails, have reviewed absolutely no information since ordering and it clearly isn’t coming.
Svar från ABOVE AVERAGE
Hi Faith,
First of all, we’d like to sincerely apologize for the delayed responses and for the delay with your order.
We also wanted to let you know that we weren’t fully familiar with Trustpilot before, but we’ve now created and claimed our profile, and we’ll make sure to keep everything properly monitored and organized from now on.
Your order has already been reshipped and should arrive very soon. Again, we’re truly sorry for the inconvenience and appreciate your patience.
Please feel free to reach out to us anytime. We’d also like to guarantee you a gift and a discount on your next order as a way to make it up to you.
Thank you again.
I ordered a ring from their website in September of 2025. It is currently the ends of January 2026 and nothing has arrived. I've sent them emails, no response. I spammed their Instagram and they replied once telling me that they will give me a refund, and then they ghosted me. Please don't get scammed like I did.
Svar från ABOVE AVERAGE
Hey Daniel,
As we discussed via email, your order has already been shipped out.
I’m really sorry again for all the inconvenience, and thank you for your patience. You now have my personal work email, so feel free to reach out anytime if you need anything else.
Best,
João
Non comprate assolutamente. Sono passati ormai 3 mesi da quando ho ordinato, li ho contattati tantissime volte in tutti i modi possibili, e non ho mai ricevuto risposta.
Svar från ABOVE AVERAGE
Hi Ginevra,
We’re truly sorry about this, and we sincerely apologize for the inconvenience.
We recently had some logistics issues, but they’ve now been resolved, and affected orders are being shipped out immediately.
I’ll try to look up your order using your name, but to make it easier, could you please contact me directly by email? I’ll personally help you with your order.
joaoveronez@aboveaverage.com.br
Don't trust in Above Average. Once you pay you'll never receive your order. You will lost time and energy claiming , sending emails that will not be answered ...It's a fraud
Svar från ABOVE AVERAGE
Hi Miryam,
Sorry for the late reply. We weren’t fully familiar with Trustpilot before, and I’m very sorry if we gave you that impression.
Has your order been resolved already? If you still need any help, please contact me through my personal work email and I’ll make sure to personally assist you and get everything sorted.
joaoveronez@aboveaverage.com.br
Ordered 2 rings and haven’t heard from them since, it is now almost 2,5 weeks later and still nothing. Tried contacting them via their website, via instagram and mail but i am just getting ignored. If you want to lose your money you should buy your rings here. DON’T BUY
Svar från ABOVE AVERAGE
Hi Noah, Sorry for the late reply. We weren’t fully familiar with Trustpilot before, and I’m very sorry if we gave you that impression.
Has your order been resolved already? If you still need any help, please contact me through my personal work email and I’ll make sure to personally assist you and get everything sorted.
joaoveronez@aboveaverage.com.br
Since I've ordered from a country thousands of miles away from the company's main HQ, I've given a lot of patience and understanding. But to be consistently ignored, on all contactable media sites (instagram, tiktok, email), after asking for any updates on my order (which I purchased last December), is just insulting. I've had no confirmation about my order whatsoever, up until about a month ago where their main IG account dm'd me (only because I commented on their recent post asking for a response, to which that comment has now been deleted) asking for sympathy for waiting so long and then vaguely saying that 'all orders are either out or being processed right now' and 'can guarantee everything's all finally set'. I thanked them for getting back to me and then asked if I could get any updates, they never responded again. As another customer said, RADIO SILENCE. It's been over 3 months. I know making high quality jewellery takes a lot of time, so I wouldn't mind at least one email stating if they're still hammering away at the ring I ordered, but nothing.
Svar från ABOVE AVERAGE
Hi Yucai, sorry for the late reply. We weren’t fully familiar with Trustpilot before, and I’m very sorry if we gave you that impression.
Has your order been resolved already? If you still need any help, please contact me through my personal work email and I’ll make sure to personally assist you and get everything sorted.
joaoveronez@aboveaverage.com.br
I’ve ordered off them before and it was high quality but I ordered in December receiving multiple confirmation emails until just radio silence with me never getting the products
Svar från ABOVE AVERAGE
Hey bro,
I’m so sorry about that. I’m glad to hear you had already ordered from us before and liked the products, but I’m really sorry that this second experience didn’t go as planned.
Has this already been resolved? If you still need any help, you can contact me directly at my personal work email: joaoveronez@aboveaverage.com.br
I’ll personally make sure to help you get everything sorted.
Bought a yeezus ring and it was true to size and looked amazing, would recomend🤗
Svar från ABOVE AVERAGE
Thank you for your order! :))
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
