Ho fatto una domanda seria sulla mia situazione per un consulto rapido. Specifica e ben dettagliata. Mi è stato risposto di sentire uno specialista. Ho pagato per farmi rispondere da una persona... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have used the Abicare day 2 and day 8 kits on two occassions when travelling by British Airways. The kits were received through my door by dpd for my arrival promptly. The online reporting service i... Se mer
Företaget har svarat
The Day 2 lateral flow antigen test was waiting for us when arrived at our destination. The instructions of how to use it were clear. The app didn't recognise the QR code on the cartridge, but did tak... Se mer
Företaget har svarat
The only downs on your service were trying to get through to you on the telephone as at times I had to wait for ages as well as not sending out a PCR test during the Christmas rush, whic... Se mer
3,9
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick delivery with quick results
Quick delivery with quick results, although the kit received on delivery wasn’t recognised when scanning but there was options to override with a picture
17 januari 2022
Svar från Abihealth
thank you so much for taking the time to leave us a wonderful review. We are thrilled that you had a positive experience with Abicare Health. We aim to improve customer service satisfaction everyday and your review affirms the work we put in to elevate our services. Thank you for your kind words and we look forward to assisting you again.
Thanks
Always reliable
I have used Abicare Health several times now. They are always reliable, and very kind to solve any troubles by phone as well !
17 januari 2022
Svar från Abihealth
thank you so much for taking the time to leave us a wonderful review. We are thrilled that you had a positive experience with Abicare Health. We aim to improve customer service satisfaction everyday and your review affirms the work we put in to elevate our services. Thank you for your kind words and we look forward to assisting you again.
Thanks
Excellent very quick and efficient
17 januari 2022
Svar från Abihealth
thank you so much for taking the time to leave us a wonderful review. We are thrilled that you had a positive experience with Abicare Health. We aim to improve customer service satisfaction everyday and your review affirms the work we put in to elevate our services. Thank you for your kind words and we look forward to assisting you again.
Thanks
Svar från Abihealth
Apologies for any delays we are experiencing high call volumes due to regulation changes. Please contact admin@abicarehealth.co.uk with your UID so we can investigate and resolve for you
Regards
Your system didn’t recognise qr code as…
Your system didn’t recognise qr code as being from you.
17 januari 2022
Svar från Abihealth
thank you so much for taking the time to leave us a review. We aim to improve customer service satisfaction everyday and your review affirms the work we put in to elevate our services. Thank you for your the feedback and we look forward to assisting you again.
Thanks
Svar från Abihealth
thank you so much for taking the time to leave us a wonderful review. We are thrilled that you had a positive experience with Abicare Health. We aim to improve customer service satisfaction everyday and your review affirms the work we put in to elevate our services. Thank you for your kind words and we look forward to assisting you again.
Thanks
Amazing Service!
17 januari 2022
Svar från Abihealth
thank you so much for taking the time to leave us a wonderful review. We are thrilled that you had a positive experience with Abicare Health. We aim to improve customer service satisfaction everyday and your review affirms the work we put in to elevate our services. Thank you for your kind words and we look forward to assisting you again.
Thanks
Svar från Abihealth
thank you so much for taking the time to leave us a wonderful review. We are thrilled that you had a positive experience with Abicare Health. We aim to improve customer service satisfaction everyday and your review affirms the work we put in to elevate our services. Thank you for your kind words and we look forward to assisting you again.
Thanks
The service was great but the…
The service was great but the instructions should be mentioned in an easier way
17 januari 2022
Svar från Abihealth
thank you so much for taking the time to leave us a wonderful review. We are thrilled that you had a positive experience with Abicare Health. We aim to improve customer service satisfaction everyday and your review affirms the work we put in to elevate our services. Thank you for your kind words and we look forward to assisting you again.
Thanks
Svar från Abihealth
thank you so much for taking the time to leave us a wonderful review. We are thrilled that you had a positive experience with Abicare Health. We aim to improve customer service satisfaction everyday and your review affirms the work we put in to elevate our services. Thank you for your kind words and we look forward to assisting you again.
Thanks
I've used Abicare Health twice now and…
I've used Abicare Health twice now and they have been helpful with everthing. The first time I used their service, they forgot to put one of the swap sticks into the package, and I emailed them about it, they were able to give me an answer.
And for the second time, there weren't any problem.
I'd say the price is certainly not the cheaper ones, but it's doable (hence the 4 stars).
17 januari 2022
Svar från Abihealth
thank you so much for taking the time to leave us a wonderful review. We are thrilled that you had a positive experience with Abicare Health. We aim to improve customer service satisfaction everyday and your review affirms the work we put in to elevate our services. Thank you for your kind words and we look forward to assisting you again.
Thanks
The service I received was prompt and…
The service I received was prompt and efficient, would highly recommend this company again.
17 januari 2022
Svar från Abihealth
thank you so much for taking the time to leave us a wonderful review. We are thrilled that you had a positive experience with Abicare Health. We aim to improve customer service satisfaction everyday and your review affirms the work we put in to elevate our services. Thank you for your kind words and we look forward to assisting you again.
Thanks
I had trouble submitting my Day 2…
I had trouble submitting my Day 2 antigen result but the person I spoke to at Abicare was a great help
17 januari 2022
Svar från Abihealth
thank you so much for taking the time to leave us a wonderful review. We are thrilled that you had a positive experience with Abicare Health. We aim to improve customer service satisfaction everyday and your review affirms the work we put in to elevate our services. Thank you for your kind words and we look forward to assisting you again.
Thanks
Really poor service
Really poor service. Had to chase my Day 2 PCR test for days and couldn’t contact anyone via telephone as they never answered! The day 2 test arrived late. I had to pay for a test elsewhere and they are refusing to refund me. I was advised by Kerri even if the test is un used they only refund customers 70% off the test price?! Very conflicting information given, and not a single apology offered. Don’t waste your time ordering from here.
17 januari 2022
Omdöme utan inbjudan
Svar från Abihealth
Apologies for any delays we are experiencing high call volumes due to regulation changes. Please contact admin@abicarehealth.co.uk with your UID so we can investigate and resolve for you
Regards
I was a bit skeptical after the recent…
I was a bit skeptical after the recent negative reviews - however, I was pleasantly surprised by the service received. Day 2 tests ordered on Thursday, they arrived on Saturday. I did the test on Sunday morning, posted it online and got my results in a few hours!! This is the cheapest but also most efficient service that I received, and I used at least 4 providers. Will use it again if needed definitely!!
P.s. I don't know the other people here, but you can choose priority delivery and non priority and the difference is only £5!!! I didn't think they would be delivered during the weekend but I got them on Saturday just two days after ordering. They deliver with Royal Mail during the week and DPD during the weekend. If you need your tests asap the £5 more are definitely worth it.
16 januari 2022
Omdöme utan inbjudan
Svar från Abihealth
thank you so much for taking the time to leave us a wonderful review. We are thrilled that you had a positive experience with Abicare Health. We aim to improve customer service satisfaction everyday and your review affirms the work we put in to elevate our services. Thank you for your kind words and we look forward to assisting you again.
Thanks
Abicare Day 2 and Day 8 return to the UK tests.
I have used the Abicare day 2 and day 8 kits on two occassions when travelling by British Airways. The kits were received through my door by dpd for my arrival promptly. The online reporting service is brilliant and the result comes back the next day from posting. The booking cost for putting it on the passenger locator form is value for money, not a rip off, and the costs have come down. Strongly recommend.
14 januari 2022
Omdöme utan inbjudan
Svar från Abihealth
thank you so much for taking the time to leave us a wonderful review. We are thrilled that you had a positive experience with Abicare Health. We aim to improve customer service satisfaction everyday and your review affirms the work we put in to elevate our services. Thank you for your kind words and we look forward to assisting you again.
Thanks
Asked for a refund five times and still…
Asked for a refund five times and still not received. They still sent the home test kit out even though I told them numerous times I don't need it. They have ignored all my emails asking for refund and I will now be reporting order was ABICA1122946 what a waste of money disgusting customer service.
13 januari 2022
Omdöme utan inbjudan
Svar från Abihealth
Hi Grant
Please accept our sincere apologies for missing your communication - we have now resolved this for you
Kind regards
Clare
Speedy results and friendly and helpful…
Speedy results and friendly and helpful service
13 januari 2022
Svar från Abihealth
thank you so much for taking the time to leave us a wonderful review. We are thrilled that you had a positive experience with Abicare Health. We aim to improve customer service satisfaction everyday and your review affirms the work we put in to elevate our services. Thank you for your kind words and we look forward to assisting you again.
Thanks
Do not go near this company
Do not go near this company.
Back in November 2021, my partner had to go away for a funeral. During this time, regulations changed for arrivals back to the UK, and a day two test was needed to avoid 10 days isolating. I ordered a test from another company and was let down by them. I found Abicare Health online and seemed to be decent.
However, I bought the test on the 2nd December 2021, and their website states that "Your Kits Will Be Processed And Sent Out Close To The Time That Suits Your Rest Requirements."
But soon I found that the tests would not actually arrive until the 6th December 2021, which was far too late. I tried to call them to cancel, and could not get through. So I sent them an email from the address provided on their website, looking to cancel the order.
In total I sent three emails to cancel, all ignored and the test still arrived even though it was useless to us.
I raised a dispute with my bank, but they have challenged this to say I have got what I paid for.
They are taking advantage of the situation, falling short with their promises, are extremely bad at communicating, and still expect payment.
Avoid!
Update 24-01-2022
I sent an email to the address provided below as advised, and still have not heard back from them. It is just appalling that they can operate like this.
Update 27-01-2022
One week on from emailing the address supplied below, I have still not had any form of response. The emails I sent back in November and December have still been ignored. This company has obviously failed to meet or keep up with demand, and it's people like me who are footing the bill.
11 januari 2022
Omdöme utan inbjudan
Svar från Abihealth
We are very sorry that you're not happy with our service
please do contact admin@abicarehealth.co.uk with your UID and we will certainly investigate what may have caused the delay
kind regards
admin
Really disappointed about this company
Really disappointed about this company. I shipped my test 2 on 6th January and still haven’t got any result??! This is 4 days now.....absolutely disgrace never waited so long for a test result and I don’t even know if it’s received?!
10 januari 2022
Omdöme utan inbjudan
Svar från Abihealth
We are very sorry that you're not happy with our service
please do contact admin@abicarehealth.co.uk with your UID and we will certainly investigate what may have caused the delay
kind regards
admin
Detta är Trustpilot
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