My bracelet was stolen - the parcel arrived opened, with the bracelet missing. A phone call to customer service, and it was replaced immediately, arriving less than 24 hours later. I was very impresse... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovely jewellery and excellent customer service. I wanted to return an item bought on the 2 for 1 offer. Customer service explained the process and made it really easy for me to return my item and reo... Se mer
One of the earring closing mechanism was insecure so gave me a code to order a complete new pair with free delivery. Quick and easy. Will use again.
Bought a necklace with 2 heart pendants as a Christmas gift for my wife. My wife’s reaction was far from great when we discovered the parts were not connected, website said use PLIERS to open the... Se mer
A delivery of a experience
As I always say good quality good service brilliant jewellery good price all good thank you
I ordered the huggie hoop earrings and fantastic service!
I ordered the silver huggie hoop earrings from Abbott Lyon and couldn't be happier! The delivery was super fast, and the earrings are absolutely beautiful — exactly as pictured. Their customer service was also brilliant: really friendly and responsive. Overall a great experience from start to finish. Highly recommend!
Mens birthstone bracelet …
Bought a birthstone bracelet from them and the stone fell out under the guarantee period. I emailed them with the details date of purchase and what had gone wrong but never got any response. The leather now looks very shabby obviously very poor quality and they don't care about customers.
Really nice stuff
Really nice stuff.
Almost over the top in quality of packaging, they clearly care about the product and how it's presented.
Perfect for my Easter present for my…
Perfect for my Easter present for my wife
Great experience ordering from Abbott…
Great experience ordering from Abbott Lyon 1 kept up to date on order and the pieces are beautiful! Will order again
The jewellery is stunning
The jewellery is stunning, I was introduced to Abbot Lyon when I received a bracelet for my 50th birthday. The packaging is great, I received regular updates on my delivery. I also received a thank you discount code. Couldn’t ask for better customer care.
Beautiful earrings
Beautiful earrings, my sister loves them! Great quality.
Excellent Products
I recently ordered for a birthday gift, it arrived quickly, the products are great quality and were packaged nicely. Will be placing another order.
Paid next day never arrived wasn’t…
Paid next day never arrived wasn’t notified wasn’t going to arrive did refund the delivery charge
Stunning necklace along with great…
Stunning necklace along with great customer service!
Ordered mothers day gift 3 weeks before…
Ordered mothers day gift 3 weeks before mothers day - arrived 3 weeks after mothers day. No gift packaging. Poor service but jewellery was as expected and very nice
Ordered a name necklace for my daughter…
Ordered a name necklace for my daughter in law can’t read it x poor quality for £90
Will definitely be requesting a refund .
This is my third purchase the first was fine the second mediocre but this one 👎
My order is missing an item
My order is missing an item, customer service is ignoring me. DO NOT BUY FROM HERE.
Stay away from this company
Stay away from this company, their customer service is a joke, my ordered items never arrived they're missing in transit, I've emailed numerous times and getting practically the same message each time and they are refusing to refund my money, can't be contacted by phone
Ordered what thought was going to be a…special gift - sadly not
Ordered what thought we was going to be a special,60th birthday gift.
Incredibly disappointed, poor quality, initial cannot be read. Looks tinny and we would not even consider it for a child.
We are having to spend another £100 on another gift as we really cannot give this to a special friend.
Customer services is just automated generic replies that are patronising to say the least.
At a loss as to what to do with the item, tempted to return and pursue refund.
Avoid buying from this company
I have been waiting for 3 exchange items since Christmas, sent a number of emails to chase exchange items and no response. Do not buy from this company
Avoid Personalised Arabic Necklace
I am writing to express my dissatisfaction with the personalised Arabic necklace I recently received from Abbott Lyon
This was a Christmas gift for my girlfriend, the product was far from my expectations or the description which was provided on the website
Specifically:
1. Size: The necklace is significantly larger than advertised, which makes it unsuitable for the intended purpose. The size is ridiculous, it looks like a rappers oversized medallion.
2. Quality: The overall craftsmanship is poor, and it does not reflect the premium quality I was led to expect.
3. Safety: The edges of the necklace are sharp, making it not only uncomfortable to wear but also dangerous and has the potential to cause injury.
I contacted Abbott Lyon to resolve the issue, however they were unwilling to help.
Avoid this product.
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