Abbey House Veterinary Hospital Omdömen 

This practice is called a veterinary hospital. It is also ultimately owned by Mars Petcare. You might think it would be excellent. It is not.
I took our Rottweiler there after he developed a skin problem around his right eye. I agreed he be sedated for the skin scraping so booked in for 8.15am in a week's time.
Arrived at 8.15am and seen by 8.25am. The previous visit we had to wait 40 minutes and the time before, 45 minutes. The vet seemed pleasant and we agreed to 1. sedation, 2. skin scrape, 3. blood test, 4. nails cutting, so I signed the consent form. The price was £415.
Waited all day to be contacted by the vet with the results. She never called. At 6.10pm a nurse called and very briefly said Max did not have mites, they did not know what the problem was and to apply some cream and take a Nexgard chew once a month (for mites/fleas/ticks). No mention of the invoice or the blood tests or the nail cutting but to collect Max at 7pm.
Arrived at 7pm and had to wait until 7.40. A nurse called me in and said everything had been explained and the bill was now £473. Telling her it had not and she said she started at 7pm and had no knowledge of Max's procedures. The vet of course had gone home. Asked her about the blood test results and said they had not been done. Why not? Don't know.
Asked to speak to whoever was in charge. Seems no one as they don't have admin staff evenings or nights. Even though this place calls itself a 24 hour hospital.
After some words I said just get my dog and when he came through he was hardly awake, unsteady on his feet and definitely not himself. She said if I wanted to wait she would get a vet to do the blood test!!! Unbelievable.
Went to the receptionist and told her the blood tests had not been done or the nail clipping. She was amazed they hadn't been. There was someone in charge if I wanted to speak to them but one vet was operating and one was with another owner so I declined. By now I just wanted out of the place. I told her I would not be paying the balance and left. We suspect Max was not sedated until at least 3pm due to his weak condition so he was cooped up in a small kennel for more than 11 hours totally unnecessarily.
Do not be fooled by the grand 'hospital' name. This is just an ordinary practice with a small reception area. It is chaotically run. One far eastern vet was particularly rude and offhand when coming out to owners and one we saw previously, with a European accent, did not know what a 'tick' was.
Reported to the Royal College of Veterinary Surgeons for failing Max. If you care for your pet, do NOT come here.

Took our pug to this vets as it was open out of hours.
I cannot understand why they have not been investigated for their INSANE prices!
1 night stay and she had sedation £1300! Then had the cheek to charge another 80 on
Collection for antibiotics.

I went to collect our dog to be sat there for 1 hour 45 minutes waiting for her to be brought out for us. The Chinese vet is exceptionally rude and some of the receptionist need to re think their customer service! Will categorically NEVER use these again.
Turns out my pug has mucus on her chest! Wow some vet bill that eh

We used to use an independent vets called Croft House on Soothill Lane in Batley, however this has now been taken overby Abbey House. Although we were seen at short notice the pricing is out of control. We were charged £93 for a consultation and nausea injection. After checking with another local vets they confirmed they would have charged £47 for this so we'll be going there in future. We all know vets are not cheap but this is just taking advantage of people who are worried about their pet.

Had to use the emergency vets out of hours in Morley, on a Saturday evening, whilst the receptionist was very nice, and it was so busy, we had a distressing time.
Sadly our beloved pet passed away, we got a call early sunday morning, we were told we would be called the next day, no call, by Tuesday, so i called our vet in Kippax to ask what the procedure was now, i asked for a call back, Thursday i finally got a call back.
Not many options really they weren't very informative on much, i just wanted our pet back home with us. Her family. Bill was paid, then i received a nice card with sunflower seeds in, but it made me feel i only got because i paid the bill, it felt very heartless, and after asking 3 times to be taken to Kippax surgery she was sent to Morley. Didnt want to wait another 3 days to get her back so collected at morley, again reception really kind, she asked if i had a paw print, nothing mentioned in the conversations, yes it would of been nice to of been asked that, i would of said yes.

The box from the crematorium was really beautiful and im glad ive got our furbaby home now.
RIP

I understand that they are busy vets but just felt very neglected.

Don't use this vets if you're expecting an adequate level of empathetic or professional service. Unfortunately we had to use their emergency service, comprised of diagnosis, overnight surgery and eventually euthanasia, all in less than 24hrs. You'd think going through all of that, that the staff would make sure to apply care and attention. They didn't. 1am call to discuss surgery costs turned out to be wrong when I got the invoice in the afternoon (extra grand on top). A miscommunication between the receptionist and the surgeon, receptionist got the charges wrong. The worst was yet to come though; when picking up the ashes, my partner in tears, this was the time the receptionist chose to inform her that we had an outstanding charge on the account (we didn't), then a week later we got a letter in the post stating the same. I had to explain that I'd paid the invoice so wanted to understand their mistake and remove the charges. They'd created an additional invoice 2 days after our dog passed with a solo charge and their manual process to add bank transfers onto my account was calculated wrong. I was told I'd have a resolution the next day; I said I 100% know I've paid the invoice so the only resolution will be an apology to me. They've not called back, 4 working days later, so I guess they don't want to apologise and are just showing how poor their service is. I have no doubt those actively looking after our dog gave the best treatment, those that didn't should up their game.

My experience related to this practice has been a true nightmare. With the exclutsion of the Senior Vet Julie Roberts who admitted Falkon, my Persian cat, at the hospital on the 21 of May 2022. The cat was hospitalised 2 nights and 3 days. A Biopsy of the lump of his neck was performed on the right han side of the neck while the infection developed in 2 abscess bursts on the left-hand side only two weeks after he was discharged. The infection lasted 3 months and was eventually resolved in August 2022 with an appropriate antibiotic treatment given by another practice. Don't trust the administration, and the quality of the service as the people working there have to respond to a greedy administration.

Tell you one thing then ring you weeks later with another thing, leaving my pet with no medication due to their Mistake.

Nearly 40 minute wait each time.

I must say Receptionists are lovely.

Abbey House Vets are simply amazing. My 11 week old French Bulldog hurt his back right leg playing with his siblings and was limping for a couple of days. My regular vet is away and there locum was fully booked so i rung Abbey House and they couldnt have been more accomadating. I rung at 9.30 am and was seen and back home by 12.30.
Our little boy has just pulled his leg thankfully and is on the mend.
Outstanding vets and the reception staff are second to none. Thank you so much

My pet has been coming to this practice in Morley for 9yrs and we have seen alot of changes, apart from the standard of care. This has always been of the highest standard from the receptionists to the nurses,vets and admin staff nothing is ever too much trouble for your pet. Thank you.

I understand that medicines will have a mark up at the vets ...but £43 for somthing i can order on line for £6.70 is a little bit had to swallow ,.a mark up of 600%

As with Steve HH, I too moved from RH as the quality of service had deteriorated and with no full time vet I was concerned about the support my Luna-puss was getting as numerous visits resulted in zero progress.
As I had recently moved to BD19 I signed up with Abbey House Vets and the difference with the quality of service was like comparing night and day.
On taking Luna for her first visit to Cleckheaton I was treat with dignity and respect by the staff. The vet was also very understanding and concurred that Luna should have been successfully treated months ago!
A further referral to the Morley branch for Dermatological tests was arranged and again, Luna was treat with great care and empathy.
I am most impressed with the care that Abbey House Vets provide. Admitted they are not exactly cheap but the quality of service is certainly above what RH are providing these days.
FWIW A friend in Dewsbury with a Maine Coon cat and a Staffordshire Bull Terrier has also moved from RH as she too has noticed the quality of service is far superior at Abbey House