A-1 Self Storage Omdömen 15

I've been with A-1 self waiting for you to contact me my name is Christopher

A-1 Self Storage
Gaston County, North Carolina
14735 Lucia Riverbend Hwy, Stanley, NC 28164
It is a highly polished log and management needs to correct the problems!!!
Rats and Mice are roaming the entire complex because management is not implementing proper gaskets under and around the doors of the climate controlled buildings (The outside doors). It is not too hard lying on your stomach to see where the snakes, mice and rats come in. The management maintenance storage unit’s garage doors adjoining the climate controlled housing units are left open all day letting whatever creepy crawlers inside.
Clearly a child could prevent rodents entering a building better than the current deterrence’s which is zero. The climate controlled areas have giant panel windows cut out near the ceiling to let air circulate through each room but criminals can also sneak a peek at your items using cameras.

A1self storage EC2. If you pay your storage fees on time and are people of color do not raise the hood up on your vehicle to check your fluid levels as you will be threatened by this so called Staff.What awful costumer service.

A-1Storage damaged the majority of my property, denied a dangerous mold problem, covered it up, threatened to sue me when I wouldn't settle for peanuts, & denied all liability. I've since learned the company gave more than $400,000 to fight against Gay Marriage Initiative-PROP 8

I stored my property w/A1 in April of 2017. The Caster Group's (owner of A-1) website boasts a “Core Values” commitment section that promises “At the Caster Group we stand by our Core Values. These beliefs drive our team to excel in all aspects of development and management of our A-1 Self Storage locations. We believe these Core Values are the pillars on which we stand. We count win these basic beliefs to guide us in the development of our strategies and implementation of tasks required to achieve our goals.” It further states: ”We will honor God in our conduct of the business. The Caster family has a long history of faith and the belief that God is good and that we serve Him above all else. We believe in hard work for a greater purpose of serving others less fortunate than ourselves. We are dedicated to conducting ourselves and our business dealings to honor God at all times. We strive to do this every day with our business associates, team members, and customers.”

Honest Brian Caster boasts “At A-1 Self Storage in San Diego, CA, we are dedicated to providing you with the best in self storage. We offer month-to-month rentals in a clean, well-lit environment. Our state-of-the-art facility features extended hours, convenient online bill payment, and climate controlled storage units.” The Google headline to this website states, “A-1 Self Storage Provides Clean Storage Units.” Another Google headline for this website states, “Secure, convenient and clean.”

But A-1 is not climate controlled and safe, at least not my unit.

In August 2019 I was told my unit was being up for lien sale. I had told the staff at the storage facility that there was a moldy smell in the unit and the staff agreed have manager contact me. He didn't. So I wrote a letter highlighting how she had been assaulted on the storage premises & was promised by staff that the manager would call me re: the mold.

The manager then told me that he had done an inspection of the unit & there was ****NO MOLD*****. So, I told him I'd sue. Suddenly, he said he would hold the lien sale and forward this to his district manager, Dave Ratliff, for resolution.

Ratliff & I met at the storage facility to view the unit. There was a strong smell of mold, and ***VISIBLE MOLD***growing on my property.

Ratliff and I greed to have a mold assessment & I was to choose the expert.

Then Ratliff REFUSED to give me the results. While withholding what I would later learn to be a devastating mold report, Ratliff made me a ridiculous "offer to settle" in an attempt to get to sign a release of liability BEFORE I even knew the extend of the damage.

So much for those honest, Catholic values.

I ultimately got a hold of the old report which indicated all of my clothing, and most of my furniture, luggage, etc... would have to be discarded. Almost everything I owned was destroyed by this mold. THAT's why Ratliff withheld the report & tried to get me to sign off on a release of liability. Sleazy.

After warning other renters, I was met with a "cease & desist" letter from attorney Leanne Maestre of Kimball, Tirey & St. John, LLP saying I'd harmed A-1. I promptly told her if she filed a harassment SLAPP suit, I would reply & it would cost her client more than $50,000.

She backed off her sleazy, strange-armed tactics.

The mold report stated “Analysis of the air sample collected in storage unit 318 showed elevated levels of Penicillium/Aspergillus."

San Diego Mold Inspection evaluated the storage unit and determined the damage was caused by “elevated levels of humidity.” So much for their promised climate-controlled facility. No wonder why Ratliff withheld the damning report all the while trying to coerce me to enter into settlement without knowing the extend of the mold damage. Not very Catholic or Godly, right?

I am now in litigation with a company I reasonably conclude makes about $1 million per month, that lies about its facility, uses strong-armed tactics to beat up customers and then promotes itself as honest and Godly.

As to end it all, the Caster Group, owners of A-1, were the second largest donors trying to defeat the CA gay marriage proposal, because the senior Mr. Caster believes gay marriage would sicken society.

Don't rent here. See the below Yelp complaints. It appears they engage in predatory tactics, raising rents constantly well above the rising cost of business. Contact me if you'd like a copy of the lawsuit.

Terrible customer service! I have had an account here over a year and have never been late! I pay my bill through auto pay and On dec 1st they decided to withdraw my payment 8 times for the amount of $60.99 completely draining my bank account! I have called every number available at the site with no answer or call back in two day yes they are supposed to be 24hours... then I called the 877 number and they couldn’t even get in contact with the site.. I highly recommend choosing a different storage site.

I moved in at a special "move in" rate applicable for the first year. In my second year they raised the monthly rate and assured me that the new price was the regular rate. In my 3rd year they raised my rates again which I deduced to be higher than the fair market value for the service. To confirm my theory, I asked some other customers with similarly sized units and they ARE getting a better price. Also, A1's competitors within a 1 mile radius, offer better rates. Fixed rates.
I was advised that if I complain that I'm likely to get my priced lowered, but I don't like to play games. Give me the fair price or I'm gone! 'Merica
I've now begun moving out.
I recommend that loyal customers with consistent payment history get better treatment.

the staff is amazon and caring really knows what their talking about. I low the security as well.

They continue to raise my rate even tho I pay on time I have been a long time customer and I don't get any appreciation for being a long time customer

I've use this storage 3 times now. It's a place I know my stuff is safe. Everyone that works there is friendly and will help you with your every needs. Once you try them out you'll diffently come back.

The facility is extremely nice. Be careful to look for pipes in the lower level units if you have anything tall. The staff are very helpful and go out of their way. I especially love the big carts they have to move items, it makes it very easy to move a lot of stuff quickly!

The rental rate for my unit has gone up 3 times in 2 years. I think it's time to find a new unit or simply sell what I can and get rid of the unit.

My husband and I highly recommend A-1 storage on South Bascom Ave. in Campbell. The facility is spotless, staff attentive and security a plus. Our previous storage unit was in a location where theft was an issue, staff turn over was high and the premises "trashy". We switched companies and location and have been very satisfied customers for several years. Terry, the manager, is conscientious and facilities customer satisfaction through her attention to detail and friendly manner. Bravo to all.

This is a very clean and well managed storage facility. The only bad thing I have to say about them is that the rent is raised quite frequently. I am a long term customer who always pays their bill on time. It's sort of frustrating to see them raising my rent so much.

A-1 storage is a great place to store all your valuables if you are in between moving from one place to another. A-1 is very clean, has great hours, provided a free truck for moving, carts were always easily accessible, and the staff was great! Highly recommended AAA++++

Everything about this storage was awesome.