a1.rs Omdömen 13

There is no customer service. There are automated voice messages and if you contact them through their contact page they don't respond.

Moreover, they increase your monthly bill without informing you while simultaneously nobody can reach you in your own country, you can't make any calls and the internet doesn't work. So you end up suddenly paying twice the price of your monthly contract and have no service at all.

I can not top up my number for 12 days after one year of being their client, all of a sudden.
No way to place calls, no Internet. The application on my phone fall down and people in their office just smiling politely and say that they had submitted my application and I need to wait.

Prior to my arrival in Belgrade, I intended to purchase a eSIM card and add credit in advance to ensure access to various services upon landing. A1: this experience is most likely the first interaction between international travelers and Serbia and its people.

Make it delightful! Be better ambassadors for Serbia, its people, and its citizens!

Upon arriving at Nikola Tesla Airport, I was required to visit the A1 service counter, where a visibly bored and annoyed representative assisted me by verifying my passport and manually activating the number, a procedure I had hoped to avoid.

It worked until I ran out of credit.

I added more money and purchased multiple add-ons, most useless to me and avtotal waste of money (their servicesbut the activation process remained unsuccessful, and I spent hours attempting to resolve the issue.

When I tried to pay for parking via SMS, it did not work. I was notified that the transaction was declined, but I received no explanation or guidance on what I could do about it.

Attempting to provide feedback or interact with automated support on my phone also proved unnecessarily difficult.

But then, when I called customer support, an agent with the most soothing voice by the name of Zoja saved the day, and ultimately my impression of A1, hence a rating of 3 instead of 1.

Ms. Zoja’s professionalism, patience, attentiveness, ability to calm a frustrated customer, and problem-solving skills were truly exemplary. After performing the necessary checks, she explained that Serbia currently does not operate a 5G network and that my phone’s network settings needed to be manually adjusted to function correctly. Remarkably, she even remained on the line and guided me step by step until everything was successfully resolved.

Such a level of dedication and professionalism is exceedingly rare. Ms. Zoja’s expertise, understanding, and genuine commitment not only resolved the technical issues but also significantly improved my impression of A1 and elevated my overall experience.

However, this experience revealed a critical communication gap.

Customers, particularly international users, must be clearly informed that 5G connectivity is not available in Serbia and that devices set to connect automatically to 5G networks may fail to register properly. Proactive communication on this matter would prevent confusion, frustration, and unnecessary service calls.

Employees of Ms. Zoja’s caliber should be recognized and entrusted with teaching, mentoring, and training others!!

Her approach exemplifies best practices in customer relations and technical support and should serve as a model for future training and development. Notably, she assisted me fluently in Serbian, demonstrating both cultural and technical competence.

I want to express my sincere appreciation once again to Ms. Zoja for her outstanding service, professionalism, and dedication. Go Zoja!

EDIT: After charging me for 100 add-ons (none of which which really worked btw) I am saying this for anyone thinking about paying this company to rip you off .- avoid like the plague! 🤬

Google outrage u Istocnoj Evropi, pa se i A1 solidarisao
Jutros sam se neprijatno iznenadila kada sam videla da ni preko kucnog ni mobilnog interneta ne mogu da pristupim Google-u i YouTube -u.
Jos neprijatnije sam se iznenadila kad sam shvatila ne mogu da dobijem ni A1 korisnicku podrsku, jer je u pitanju google outage i nemam uslova da pristupim A1 sajtu.
Bolja tehnicka podrska mi je bila rodjena sestra koja je usla na njihov sajt (ona nije imala smetnje sa konekcijom), nasla broj i prosledila mi. Medjutim, prica se ovde zahuktava - telefon ne zvoni, linija je skroz mrtva, dok moja sestra nije uspela ni da prijavi smetnju ni u pisanoj formi na sajtu, jer im dugme "Posalji" ne radi.
Jedino sto mi je preostalo jeste da odem na Instagram i tu u chatu pitam za pomoc. Luki koji se javio odmah hvala na azurnosti. On me je i obavestio da se radi o Google outage -u.
Medjutim, ne mogu da razumem kako je moguce da jedna od tri najvece mreze u Srbiji ima tako losu tehnicku podrsku.
Ukoliko su agenti prebukirani pa zato ne mogu da ih dobijem, zasto ne zaposle vise ljudi? Zasto Instagram stranica nije bolje sredjena pa da u opisu profila stoji broj tehnicke podrske? Zasto nisu tehnicki bolje opremljeni, pa da pisane zalbe zapravo mogu da se posalju na njihov mejl? Na kraju, da li bi jedna ozbiljna firma poput A1 trebalo da komunikaciju sa klijentima svede na dopisivanje preko drustvene mreze? Da li je to najbolje sto nude?

Neverovatan nivo neprofesionalnosti i loše usluge. Užasna pokrivenosti signalom, nestabilna mreža sa svakodnevnim problemima. I stalno izbegavanje odgovornosti.
Sve u svemu - sačuvajte sebe od glavobolja i izbegnite bilo kakvu saradnju sa ovim ljudima.

I am very satisfied with the service and quality. It's a shame that if there is no money in my account, my prepaid mobile number will be temporarily blocked after the fourth month from the last top-up.

Bought a 100 GB 'Hello stranger' sim card from A1 at Nikola Tesla airport because there was not such a long queue. Now I know why. They were not interested and not informative, almost customer unfriendly. Didn't tell me about topping up and such nonsense, couldn't be reached by telephone (061-1234) about this, when necessary. Not recommended.

No star adequately describes services A1 provides in Serbia. I have been charged enormous figures for alleged roaming outside "Western Balkans". Example - I paid over 100 Euros for 13 MB just for crossing from Serbia to Croatia. Customer service is polite and totally useless. I strongly suggest looking for other providers.

No need to ask Serbian operater in serbian language, whatever is issue the answer is Yes, please, with no intention to write asked explanation. Too slow or making fool of customer, can not distinguish. After asking help , and be sure that will not have IR through their Customers service, consider not being covered with signal in Serbia and also in roaming. Generally , low quality and big waste of time and money. Can they improve? NO

I would give them 0 if I could. Extremely bad service and fraudelent practices. They “misplaced” a legally cancelled contract, and reinitiated in error 6 months later. I heard several horror stories. Inhumane treatment of grieving families when trying to cancel their loved ones contracts. Avoid this company at all costs!
Nehumana kompanija, grozan korisnički servis, prevarili su nas kao ožalošćenu porodicu, nemoguće se sa njima dogovoriti oko otkazivanja ugovora za preminulu osobu. Potvrdili da je otkazano, pa posle 6 meseci poslali opomenu pred tužbu. U međuvremenu ništa nije stizalo na adresu. Najgora telefonska kompanija ikada. Čisto iživljavanje nad ljudima.

bad network bad idea bad signal please dont use this network.

Najlosija mreza ikad nezvoni kad zoves nego kaze korisnik nije dostupan a korisnik je dostupan za a1 1 zvezda razmislite dobro pre nego se odlucite za a1 mrezu

The services they provide are broken and the company is very anti-consumer.
Customer support is slow and not effective, the company is creating hidden costs and benefiting financially from them, while tying the customer to the agreements that they do not want. Avoid at any cost!