The concept is there but the one pieces & Chloe bottoms missed their mark for a curvy girl like me. I ordered XL in each with measurements (inches) waist 31, hips 46, bust 36 and 185lbs. My complaint... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Super disappointed with my experience with this company. Was ignored when I emailed about a problem. Unfortunately I believe sheer word of mouth will be this company’s down fall. That and not having g... Se mer
Recently I purchased a swim suit and wish I would have checked their return policy. I left a comment on their Instagram stating that they should advertise their policy because it is a huge inconveni... Se mer
So super disappointed that i only able to return my unused brand new swimsuit for only in store credit AND am told I don’t get back my freaking shipping either ?! So I HAVE to buy something from you a... Se mer
Företagsinformation
Skrivet av företaget
Growing up on the Texas coast, founder Jessica Anderson Tello is no stranger to swimwear. At times, her dresser overflowed with over 40 different bikinis and, while finding a few good ones here and there, she was never able to find her version of the perfect bikini. As she grew older and her eye for design started to become a career path, she began to notice many holes in the market. These included outdated cuts, lack of options that included cup pads, high rise bottoms that didn’t quite fit right, one pieces that didn’t hug the curves of the body correctly, and most importantly – swimwear that looked great in photos but totally non-functional in a true beach or pool setting. Bringing functionality and up-to-date styles together, Jessica founded 93 Play Street in 2021. She carefully designs swimwear in the most flattering cuts that make you feel like the best version of yourself while still offering the functionality of not slipping and sliding. The confident smiles of our customers when they put on our swimwear is what inspires us to keep designing and creating more pieces that you will feel good in from the beach to an Instagram pic and anywhere in between!
Kontaktuppgifter
Austin, USA
- hello@93playstreet.com
- 93playstreet.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Customer Service!
The top I ordered was too small and they made returns really easy! I can’t wait to buy the correct size as I love the black collection! I have 4 sets now and I’m in love with every one!
Bathing suits should all be listed as…
Bathing suits should all be listed as made for petite builds and short torsos, I’ve had a really hard time with the bathing suits never fitting me correctly and this is my second order. My best advice is that if you plan to order from here size up twice!
Worst customer service, do not buy from here!!!
Honestly, the worse experience ever!!! I bought a couple bathing suites that were cute but didn’t fit. I returned them knowing it would be store credit only but I was fine with that because I just wanted a bigger size. I returned them and never got the store credit. I emailed them and it took months for them to respond. I waited patiently because I did see their videos where they kept repeating in their comments that they were super busy, I had also gotten their email about them being busy but not getting a response until 3 months later is insane. Plus, after that one response they never responded again. I then messaged them again through instagram, was told they would get back to me, another week passed and again nothing. I was ignored. After that I was fed and decided to call my bank to dispute because I was out of more than $200 and no bathing suits. With that came issues with the bank because I used affirm. I’m still having problems with it and this was back in April. At this rate I just want my money back but it doesn’t seem like that’s going to happen. I’ve never left a bad review but honestly the worst customer service!!!!!! Do not recommend this place at all.
Multiple stains found on my suit
I ordered both a bikini top and bottom from them. There customer service and quality control is horrible . My bikini top arrived with MULTIPLE stains on it. It was clearly worn by someone else before I got it. They wouldn’t allow me to return or exchange it . Horrible and disgusting
Not for anyone who might need to exchange sizes
I am having the exact same experience as Eliza below. I had the bottoms on for no more than 1 minute, I returned the top and the bottom because they are not true to size. I was still very enthusiastic about the suit and exchanging it for the correct size. I wrote to them and started the process the day I received it and sent it back a few days later. I received a rejection email about the bottoms, they sent a photo, and after seeing it, I still believe I am compliant with the policy. I checked the suit before I even sent it back.
I replied asking them to reconsider and I got a one-sentence generic "apology." I have since started the dispute process.
I still have yet to hear about the top at all...just the rejection from the bottoms, so I can't even replace part of the suit. At this point I spent $135 on a suit, I can't wear, I don't even have it...and their communication has been terrible. I manage a customer service team and if I saw these emails from someone on the team we would definitely chat about it...
The suit still seems good - so if you know your size will work and you are confident you will not exchange the bottoms...go for it...but if you are going into this thinking you might need to exchange I would think twice.
Terrible experience with this company
Terrible experience with this company - I regret ever placing an order with them. I ordered a swimsuit according to their size guide, the top did not fit AT ALL. I was busting out of the Large, and I’m a 36C. Since they were out of stock of nearly every swimsuit, I asked for a refund instead of store credit since there was nothing to even use store credit on? And they refused. So I sent my swimsuit back, emailed them the tracking info then emailed them the day it delivered. I didn’t hear back for 5 days and when I did, they said they could not issue store credit as the returned suit was ‘stained and damaged’. They sent pictures of a suit that was the same color but that had a gross stain on the bottoms and the seam was literally falling apart on the top. That was NOT my swimsuit. I tried it on for all of 5 seconds, saw it did not fit, and put it back in the packaging. I even checked it before putting it back in the plastic ziplock- It had NO stains or defects. I’ve opened a dispute with my credit card so hopefully I’m able to get my money back because they are refusing to honor their policy. This company is unethical and is scamming people. Good luck communicating with their customer service; they don’t address any questions or concerns, just send some vague message back about their return policy. Absolutely horrible way to do business. I’ve told almost everyone I know about my experience, so hopefully no one gets screwed over the way I did. I left an honest review on social media, and the owner of the company deleted my comments and blocked me. Delete and block comments or reviews you don’t like- yeah, that’s great CEO behavior! Ugh.
Not able to cancel my order
Not able to cancel my order, long response time. I all in all had a horrible experience.
Lackluster customer service originally
My first suit didn't fit so I sent it back. Refund was only in the form of store credit but I wanted to find one that fit so I was ok with that. Also didn't refund shipping. However with all the stock issues it was more than a month before I could try ordering again. Then I believe they both didn't ship until I asked when the package would be shipped two weeks later and maybe didn't clearly address my package, causing the USPS to lose it. Despite proof that the package was not delivered they have refused to communicate with me about how to resolve this. They are now ignoring multiple emails and attempts to reach out on Instagram, leaving me out the entire cost of the suit and I still don't have any swimsuit. Would not recommend unless you're cool losing that money without getting anything for it.
Edit: They have since gotten back to me and sent me a replacement suit. I'm a big fan of the suit itself! The experience as a whole still could have been better but we figured it out eventually.
Bad fit and material, no refunds
The items are of mixed quality. One seemed okay and the other had loads of loose threats and didn‘t hold it‘s shape properly.
The triangle shaped bikini top is only for women with VERY! small breasts. I‘m a 34C and got a Medium. Barely covers 1/4 of my breast.
Wanted to return both items but they do NOT! OFFER REFUNDS. And international returns have to be payed by the customer. So I could pay extra money to get store credit (minus their shipping costs and tax) for a store that has things I don‘t like.
All of this makes me advise you to NOT ORDER! The risk of losing all your money does not outweigh the benefit of maybe finding a mediocre £50 bikini.
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