Very impressed with this shower enclosure. The engineering is spot on - installation was straightforward and everything aligns perfectly. The design is elegant without being overdone, and the glass i... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We have now purchased two LED mirrors with built in shaver sockets and I am very pleased with how these look and how bright they are! Would highly recommend and will definitely tell our future cust... Se mer
Företaget har svarat
Do not buy from these people, they fail to honour guarantees and will then ignore your calls and emails. They will delete all comments from their facebook and instagram accounts. Do not buy from them... Se mer
Företaget har svarat
The whole experience, from browsing the website, then ordering and finally the delivery was all very simple and completed without a hitch - a great example of how it should be done. The vanity unit... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We don’t ask customers to leave reviews on Trustpilot or use it to collect feedback. For a broader, more representative picture of what our customers say, please visit our Reviews page. Here at 34 St John we have a wealth of experience – 200 years, in fact. We have been in the bathroom trade for as long as there have been indoor bathrooms; passed down through six generations of the Farmiloe family and filtered through artists, entrepreneurs and businessmen to bring you a service that really has withstood the test of time. Farmiloe & Farmiloe historically only sold business-to-business, however, in August 2023, we launched 34 St John as our direct-to-consumer brand.
Kontaktuppgifter
Storbritannien
- 0330 221 34 34
- customerservice@34stjohn.com
- 34stjohn.com
4,1
Bra
38 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very impressed with this shower…
Very impressed with this shower enclosure. The engineering is spot on - installation was straightforward and everything aligns perfectly. The design is elegant without being overdone, and the glass is thick, clear, and feels high quality. It genuinely elevates the bathroom.
I hope it is a start of a beautiful relationship:)
17 april 2026
Omdöme utan inbjudan
Amazing products
We have now purchased two LED mirrors with built in shaver sockets and I am very pleased with how these look and how bright they are! Would highly recommend and will definitely tell our future customers to purchase
from here
Jay
Williams Construction & Build LTD
27 mars 2026
Omdöme utan inbjudan
Svar från 34stjohn
Hi Jay,
Thank you so much for your review! We're so pleased to hear how happy you are with your LED mirrors.
If you or any of your customers need anything further at all, please don't hesitate to get in touch.
Kind regards,
34 St John Team
Beautiful new sink unit
Really quick delivery and excellent customer service. Beyond happy with my sink unit 😊 the quality is even better than I expected - it’s the perfect addiction to my new bathroom.
2 mars 2026
Omdöme utan inbjudan
Svar från 34stjohn
Hi there,
Thank you so much for your review! We're so glad to hear how happy you are with your unit.
If you need anything further at all, please don't hesitate to let us know.
Kind regards,
34 St John Team
Sliding Shower Door - 1200mm Matt Black
The shower door is great quality and was good value. We had a slight issue with delivery but 34 St John resolved it extremely quickly. Overall very happy with the service.
2 mars 2026
Omdöme utan inbjudan
Svar från 34stjohn
Hi Karl,
Thank you so much for your review and feedback!
We're so pleased to hear about your experience and that your delivery issue was resolved quickly.
If you need anything further at all, please do let us know.
Kind regards,
34 St John Team
Really great stone effect sink
Really great stone effect sink for my new bathroom suite - very good quality. Great customer service too: re-arranged a delivery free of charge after I ordered to the wrong address. Overall highly recommended.
1 januari 2026
Omdöme utan inbjudan
Svar från 34stjohn
Hi Jack,
Thank you very much for your review!
We're so pleased to hear about your experience with us, if you need anything further at all, please do let us know.
Kind regards,
34 St John Team
Walnut Vanity and Cupboards
Very simple order of the samples, which finalised our decision on what we wanted.
When it came it was much better than what we expected, very good quality, well made, durable and good value for money.
I would like to add pictures but I can’t see the option to.
12 februari 2026
Omdöme utan inbjudan
Svar från 34stjohn
Hi Jessica,
Thank you very much for your review!
We're so pleased to hear about your experience, having the samples first is ideal to ensure you are getting the correct product, we're thrilled to hear that you're so happy with the end product.
If you'd like to email us your pictures at customerservice@34stjohn.com, we'd love to see them!
Kind regards,
34 St John Team
Loving my new bathroom mirror
Loving my new bathroom mirror - excellent quality, and I particularly like the sensor on/off control for the lights along with the interior shaving/toothbrush socket and usb. Ordering and delivery on my chosen date all went smoothly, and a query to the customer service number was answered promptly.
19 februari 2026
Omdöme utan inbjudan
Svar från 34stjohn
Hi Suzanne,
Thank you very much for your review!
We're thrilled to hear about how pleased you are with your new bathroom mirror :)
If you need anything further at all, please do let us know.
Kind regards,
34 St John Team
Natural wood variance
We bought the Scanalato Double Drawer Countertop Vanity via a bathroom store. On unwrapping
we discovered the colour of the front on the wooden draws was significantly darker on one side than the other. We contacted St John’s and were told it is natural wood therefore not faulty and no exchange was possible. Totally appreciate Its a natural product but would expect some quality control to avoid such strong variation in the wood, particularly on one side than the other and given its a higher cost vanity.
Since posting this review customer services have been in touch and supplied replacement drawer fronts free of charge which is appreciated.
16 december 2025
Omdöme utan inbjudan
Svar från 34stjohn
Hi Lucy,
Thank you for your review. We’re sorry to hear you were disappointed with the appearance of your vanity.
As the vanity was purchased via a bathroom showroom rather than directly from us, any exchange or resolution would normally need to be arranged through the retailer you bought from, however if you reach out to us at customerservice@34stjohn.com we would be more than happy to discuss a solution for you.
The Scanalato range is made using real, natural wood veneer, and variations in colour and grain are a natural characteristic of the material rather than a fault. While all items are quality checked, some tonal variation can occur and each piece will be unique.
We appreciate that natural wood isn’t for everyone. For customers looking for a more uniform finish, painted or engineered options may be a better fit.
Thanks again for taking the time to share your experience.
Update:
Thanks for your feedback, and we're sorry again that the original finish of the drawer fronts didn’t meet your expectations.
As mentioned, this unit is made from natural wood, so some variation in tone can occur. That said, we completely understood your concerns and wanted to ensure you were happy with your purchase.
Thank you for taking the time to update your review — we really appreciate it.
We’re pleased to hear that the replacement drawer fronts have improved things for you, and we’re glad we were able to reach a solution.
If there’s anything further we can assist with in the future, please don’t hesitate to get in touch.
Kind regards,
34 St John Team
Svar från 34stjohn
Hi there,
Thank you so much for your review, it's greatly appreciated.
If there is anything further that you need at all, please don't hesitate to reach out.
Kind regards,
34 St John Team
The whole experience
The whole experience, from browsing the website, then ordering and finally the delivery was all very simple and completed without a hitch - a great example of how it should be done.
The vanity unit itself is just what we expected, the quality shows, and it looks great now it is installed. All in all, very happy
12 januari 2026
Omdöme utan inbjudan
Svar från 34stjohn
Hi Paul,
Thank you so much for your review, it's greatly appreciated.
We're so glad to hear about your experience, and if there is anything further that you need, please don't hesitate to reach out to us.
Kind regards,
34 St John Team
Dolcetto Steam Free Bathroom Mirror Cabinet
I recently bought the Dolcetto Steam Free Bathroom Mirror Cabinet (1200x700mm) from 34 St John, and I couldn’t be happier.
The cabinet looks great and feels really solid and well made. The steam-free mirror works perfectly, the lighting is spot on, and there’s plenty of practical storage inside. The built-in toothbrush charger is a really nice bonus that we didn’t realise how much we’d appreciate until using it.
Overall, it’s made a big difference to both the look and functionality of our bathroom. The team at 34 St John were friendly, helpful, and made the whole process easy from start to finish. Delivery was smooth and everything arrived as expected.
Would definitely recommend both the product and 34 St John.
14 januari 2026
Omdöme utan inbjudan
Svar från 34stjohn
Hi there,
Thank you so much for your detailed review it's much appreciated.
We're so glad to hear how happy you are with your products, especially the built in toothbrush charger :)
If there is anything further that you need at all, please don't hesitate to get in touch.
Kind regards,
34 St John Team
Svar från 34stjohn
Hi Bob,
Thank you very much for your review, it's much appreciated.
If you need anything further at all, please don't hesitate to let us know.
Kind regards,
34 St John Team
Really pleased with my Elle monobloc…
Really pleased with my Elle monobloc basin mixer tap really unusual design didn’t see one anywhere else apart from 34 St John site. They delivered in the stated time and was very happy
9 december 2025
Omdöme utan inbjudan
Svar från 34stjohn
Hi Jill,
Thank you very much for your review!
We're so happy to hear about how pleased you are with your new tap. If you need anything further moving forward, please don't hesitate to let us know.
Kind regards,
34 St John Team
Ordered and paid for good on the 18th…
Ordered and paid for good on the 18th of November for delivery on the 27th of November, its now the 19th of December, the shower screen is still not here, lots of excuses.. got an email two days ago saying the item was been delivered yesterday, had to re-arrange a few meeting etc as the notification only came in at 5pm the day prior. The item was not delivered, phone customer services this morning, got more excuses and found out that a part was still missing. So paid them over a month ago and still not got the goods... only loads of poor excuses.
My advise would be to go else where... shoddy company
19 december 2025
Omdöme utan inbjudan
Svar från 34stjohn
Hi there,
Thank you for taking the time to leave a review. We’re genuinely sorry for the delay and frustration you experienced with your order — we completely understand how disappointing this has been and the inconvenience caused.
Unfortunately, this order was affected by unexpected delays with one of the required components, which meant we were unable to fulfil delivery as originally scheduled.
This is an extremely frustrating situation, as we never want to let a customer down, however as unfortunately these delays are possible, we do our utmost to provide as accurate an ETA as we possibly can.
As requested, your order has now been cancelled and a full refund is being processed.
We appreciate your patience and feedback, and if there is anything further we can help with moving forward, please don't hesitate to reach out.
Kind regards,
34 St John Team
Poor product and service
I purchased a shower door, vanity, basin and Monobloc tap to pair with the basin, at a total cost of over £2,500. Besides a few delivery issues and a misleading upsell email for an "essential" outlet pipe that could not be used, generally all went well until there was a problem with the tap. When the tap was fitted the water trickeld out. I reported it immediatly and they asked for a video which I sent. They then sent me the tap spec (which was not on their web site) claiming the dismal flow rate was due to poor pressure in the house. Since my report was within 14 days of delivery, I asked for a refund but they refused. The only solution offered is a replacement tap if I prove the tap faulty. It may or may not be faulty but the real problem is that the tap is not fit for purpose. Even at substantial pressure, the specs they sent show the Monobloc tap flow rate is terrible and is definitly not suited to pair with the size of the basin that they sold me. I have removed the tap and replaced it with a mixer from a different supplier and the flow rate is fine. I supplied a video of the new installation and asked for the matter to be revisited which was refused.
5 december 2025
Omdöme utan inbjudan
Svar från 34stjohn
Hi there,
Thank you for taking the time to leave a review and for outlining your experience in detail. We’re sorry to hear that you were disappointed with the tap performance and appreciate how frustrating this must have been.
When the issue was first reported, we requested a short video (which you kindly provided) and then asked for confirmation of the water pressure at the property. This information is essential, as tap performance is directly affected by incoming water pressure and allows us to determine whether there is a fault with the product or whether an alternative solution is required. Unfortunately, we did not receive this information, which meant we were unable to confirm a manufacturing fault.
In line with industry standards, returns or refunds on installed bathroom products can only be accepted where a fault is identified or confirmed. At all times, we were more than happy to arrange a replacement or refund should a fault be established, or to advise on suitable options once the pressure information was provided.
We understand that you chose to replace the tap with an alternative product, and while we respect that decision, without the requested pressure details or confirmation of a fault we were unable to proceed further.
We genuinely value customer feedback and always aim to be fair, transparent, and solution-focused. Should you wish to revisit the matter or provide the requested information, our team would be happy to review it again.
Kind regards,
34 St John Team
We are very happy with our experience…
We are very happy with our experience with 34 St John. The order and delivery process was seamless and the team were very helpful over the phone when we needed to ask a few questions about the fitting process. The shower screen is also a great product and we are very happy!
18 december 2025
Omdöme utan inbjudan
Svar från 34stjohn
Hi Ajay,
Many thanks for your review and kind words.
We're so happy to hear about your experience and if you have need of anything further in the future, please do let us know.
All the best,
34 St John Team
Products are nice and really good…
Products are nice and really good quality. However if something is advertised on your website as 1/2week delivery, maybe don’t let the customer pay and order it, wait 3 days before telling him it’ll be 4/5 weeks.
Also ordered a toilet/cistern and it didn’t get delivered on time because the flush plate wasn’t in stock. Had to pay a plumber twice to install it. Could have been easily avoided.
3 november 2025
Omdöme utan inbjudan
Svar från 34stjohn
Hi Christopher,
Thank you for your review, and we’re pleased to hear you’re happy with the quality of our products. We’re really sorry, however, for the delays and inconvenience you experienced.
In this case, the extended lead times were caused by an unexpected delay from one of our suppliers, but we completely understand that this doesn’t make the experience any less frustrating. We should have communicated the change in delivery timeframe much sooner, and we apologise for the disruption this caused to your plans.
We’re also sorry that your toilet/cistern delivery was held up due to the flush plate being out of stock. We appreciate how inconvenient this was—especially when it led to additional plumber visits—and we’re reviewing our processes to ensure items dependent on each other aren’t delayed without clear notice.
Thank you again for your feedback and if there is anything further you need at all, please don't hesitate to get in touch.
Kind regards,
34 St John Team
Ordered a shower door from this…
Ordered a shower door from this company. Great customer service and I needed something sorted and they did it instantly. Thank you 🙏
9 december 2025
Omdöme utan inbjudan
Svar från 34stjohn
Hi Marwa,
Thank you so much for your review!
We're so pleased to hear about your experience with us.
If there is anything further you need at all, please don't hesitate to get in touch.
Kind regards,
34 St John Team
Fantastic customer service
Fantastic customer service, prompt response time and support. Sink and unit was lovely - really good quality and perfect for a small WC!
17 november 2025
Omdöme utan inbjudan
Svar från 34stjohn
Hi Natalie,
Thank you so much for your feedback!
We're so glad to hear that you're happy with your vanity unit :)
If you need anything further at all, please do let us know.
All the best,
34 St John Team
Samples
I received the samples quicker than expected and they looked very high quality.
10 november 2025
Omdöme utan inbjudan
Svar från 34stjohn
Hi Ash,
Great to hear that you're pleased with your samples!
If you need anything further at all, just let us know.
All the best,
34 St John Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.