Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We reserved a car through booking.com. but our flight was delayed and they just rented the car out to someone else. We are still fighting with booking but it appears we won't even get our money back.
This means double cash for 2rent since we already paid the car and they also rented it out to someone else. So unfair!!!
It was late night and at the airport a lady gave us $140 for 5 days. She said we had to put a deposit down but we would get it back. We did and we didn't get it back. After we were gone they claimed that there was a bunch of damage to the car. My husband and I are senior citizens and we drove very carefully. It was absolutely no damage to say
On my second trip to the Azores, after mixed-emotions experiences during the first, I wanted to avoid the two or three monopoly players you usually end up with wherever you rented a car. Through a booking.com booking of a hotel in Ponta Delgada, São Miguel, I ended up at 2rent Rent-a-Car, whose official company name is Replacefuture – 2rent, looking at the T&C on their website. I was extremely pleasantly surprised, which is why I decided to be the first to review them on Trustpilot. The price, even though probably a commercial offer through another tourism player you wouldn't be offered if you came alone, was unbeatable. When I passed the long queues at the monopoly players' counters that morning, I was the first of two customers heading for the Hertz desk where a 2rent slip of paper was added by tape, which I had even overlooked upon arrival, then searching for them in the entire airport hall. So the first impression was kind of unprofessional, and I don't know if there is an affiliation with Hertz. But the unprofessional feeling changed immediately when the agent at the counter took over. With "campaign pricing", you usually expect the rental agency to try to trick you into hidden charges. Not so here; the whole conversation was driven on her part by wanting the customer to return rather than be off with one campaign price and a high-adrenaline rental that makes them unlikely to rent again. When I returned from the car to tell her that it would be easier to indicate the no-scratch, no-dent areas of the car on the check-out report than those with a damage, that even the plastic cover of one of the indicators was broken, she was cool about it and managed to convey the feeling that the company knew and would not try to make money out of this. And so it happened. Somewhat to my surprise, there was no discussion whatsoever, neither when returning the car nor later. The car was dented and scratched all over with loose floor matting at the driver's seat that once got in the way of my breaking, but was technically sound, quite new, and fun to drive. The state of the car is the reason I am not giving them the five-star full house, along with the fact that my deposit remained pre-authed on my credit card for a full month... but that's usual practice in the Azores with the monopoly players as well. So all in all, next time 'round I will look at 2rent again rather than the two or three with the long queues at the counter when you arrive.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
