21.co.uk Omdömen 

1 428
TrustScore 2 av 5

2,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Only positive things to say about this casino. Excellent customer service and communication and withdrawals are processed very quickly and updates provided via email. It's a casino I trust and feel sa... Se mer

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Betygsatt 1 av 5 stjärnor

Making a withdrawal takes up to two weeks. Once you request it you get a request for ID verification. Which is ok, except that a different request comes every other day, rather than all in one go (o... Se mer

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Betygsatt 1 av 5 stjärnor

I've been waiting for any response regarding my account and my withdrawal. I've had a withdrawal pending nearly 10 days, account gone into review as soon as Ive done a withdrawal. Much like many other... Se mer

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Betygsatt 1 av 5 stjärnor

9 weeks and waiting waiting for verification review whilst withdrawal has been confiscated until process is completed. Apparently unable to give any time frame to when this might be completed at all.... Se mer

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Företagsinformation

  1. Spelföretag
  2. Kasino
  3. Vadslagningslokal
  4. Speltjänster
  5. Online-casino / Bookmaker

Informationen kommer från olika externa källor

21.co.uk is a premium Online Casino and Live Casino TV brand. Get a £10 Free No Deposit Bonus when you join. 21.co.uk is a quality online casino and live casino site. There's a huge selection of the best casino games including live casino classics and modern slots with weekly offers and promotions. 21.co.uk also has an online sportsbook with odds on the biggest sporting events. Players can bet on the Premier League or spin the VIP roulette tables with the best croupiers. All new players can claim a £10 No Deposit Bonus to take to the live casino lobby or play on slots. Our live casino is that good we have our own Live Casino TV show on Channel 5, where you can play the amazing Live Blaze Roulette. T&Cs apply. 18+, www.begambleaware.org


Kontaktuppgifter

Viktig information

2,2

Dålig

TrustScore 2 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,2

Alla omdömen

(1 428)

9 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

My withdrawal is getting blocked every…

My withdrawal is getting blocked every time I try to withdrawal and goes back into my account. I have spoken to my bank and nothing wrong there end.
21.co.uk keep saying it’s the cards problem
You are scamming me for £300 i need my money

9 april 2022
Omdöme utan inbjudan
Logotyp för 21.co.uk

Svar från 21.co.uk

Hi Ben!

Thank you for your review.

We apologize for any frustration caused, we understand that you are unhappy with the situation. We appreciate you bringing this to our attention and we would like to reassure you that we are working hard to resolve any issues.

We understand that the verification process can be frustrating but we have different rules and regulations that we have to follow, which means we sometimes need to request certain documents.

This procedure does not only exist to ensure the safety of our customers, but it is also a requirement from the gaming license. We are a licensed provider and it is part of our regulation and standard procedure to complete verification checks of our customers. In order to comply with GDPR, various technical controls ensure data and information are always encrypted during transit and at rest using industry standard encryption techniques across the board. This ensures confidentiality and integrity at all times.

Please feel free to contact our customer support who will assist you further with your query.

Kind regards!

Betygsatt 5 av 5 stjärnor

Withdrawals quick and easy

Withdrawals quick and easy. Can’t fault it 👍

4 april 2022
Omdöme utan inbjudan
Logotyp för 21.co.uk

Svar från 21.co.uk

Hi John!

Thanks for your positive feedback! It always makes us happy to hear when you've had a good time with us!

We wish you the best!

Betygsatt 5 av 5 stjärnor

Quick withdrawal

2 april 2022
Omdöme utan inbjudan
Logotyp för 21.co.uk

Svar från 21.co.uk

Hi Taff!

Thank you for your review! If you have any suggestions for us to improve, please feel free to reach out to us at https://www.21.co.uk/support.

Kind regards!

Betygsatt 1 av 5 stjärnor

DO NOT USE THIS SITE!!!

Disgracefully poor service. Using laziness tactics to stop you getting your withdrawal. Demanding evidence that you owned a debit card from 6 years ago that I had lost and not even accepting the evidence from the bank saying they cannot help as it was reported lost. They do not satisfy normal evidence of ID normally such as driving licences or passport but try to make it impossible to withdraw. Quite clearly a scam to stop you withdrawing when other more reputable companies have an easy withdrawal process without any of the nonsense these put you through. And they know it but use hidden typically unread terms and conditions.

KEEP AWAY FROM THIS COMPANY!

I only got my withdrawal after I reported them to the UK gambling commission and they got involved and low and behold it was actioned instantly even though I hadn’t yet apparently fulfilled their ID verification process to their legal requirements. Weird that eh.

25 mars 2022
Omdöme utan inbjudan
Logotyp för 21.co.uk

Svar från 21.co.uk

Hi John

We understand that the verification process can be frustrating but we have different rules and regulations that we have to follow, which means we sometimes need to request certain documents.

This procedure does not only exist to ensure the safety of our customers, but it is also a requirement from the gaming license. 21 Casino is a licensed provider and it is part of our regulation and standard procedure to complete verification checks of our customers. In order to comply with GDPR, various technical controls ensure data and information are always encrypted during transit and at rest using industry standard encryption techniques across the board. This ensures confidentiality and integrity at all times.
Please feel free to contact our customer support who will assist you further with your query.

Kind regards!

Betygsatt 1 av 5 stjärnor

Breach of GDPR regulations

Breach of GDPR regulations. Reported.

18 mars 2022
Omdöme utan inbjudan
Logotyp för 21.co.uk

Svar från 21.co.uk

Hi Chris

Thank you for posting a review and we’re sorry to hear that your experience was not up to your standards.

We value the principles of GDPR regulations very seriously and we would ask you to reach out to our customer support https://www.21.co.uk/support to provide us with feedback.

We kindly ask you for your patience as it may take some time for us to reply, however, we will get back to you as soon as possible.

Thank you for your feedback!

Kind regards!

Betygsatt 5 av 5 stjärnor

Finally like this casino after first…

Finally like this casino after first few hiccups with wanting verification all time and getting issues with kicking out of room last few times been pretty good

7 mars 2022
Omdöme utan inbjudan
Logotyp för 21.co.uk

Svar från 21.co.uk

Hi Miss c tempest!

Thanks for your positive feedback!

We hope you can continue to have a positive experience here at 21 Casino. If you have any suggestions to help us improve, please contact us at support- https://www.21.co.uk/support.

Kind regards, 21.co.uk!

Betygsatt 1 av 5 stjärnor

Got email that my withdrawal has been…

Got email that my withdrawal has been approved around 3-4 weeks ago, but didnt get money. Later they suspended account asking for document for verification. I send several emails to support, and didnt get answer. Because they suspend account i cant contact chat on website. Dont waste your time and money on this service!

17 februari 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Rip off

21 casino is the worst of the worst gaming site I have ever been on. £700 I put on Saturday and got nothing not even a bonus. I won't be going back on it that's a FACT it's a total scam of a site. It needs looking in to i don't no how they getting away with it scum. 😡😡

14 februari 2022
Omdöme utan inbjudan
Logotyp för 21.co.uk

Svar från 21.co.uk

Hi Mr Powell

Thank you for posting a review and we’re sorry to hear that your experience was not up to your standards.

We want to assure you that each game is controlled by a random number generator (also called RNG) which is built into each game to randomly determine who wins, when and how much. This simply means that all games are completely controlled by a random number generator so that the outcome of each game round is 100% random.

Gambling is therefore purely based on luck and a win is never guaranteed.

Best of luck!

Betygsatt 1 av 5 stjärnor

Deposits go missing all the time with this company

Stay well clear from these scumbags. As previous people on here have said. U deposit money into your account and it doesn't get credited to your account. It mysteriously vanishes. Worse betting company out there. Be warned guys.

31 januari 2022
Omdöme utan inbjudan
Logotyp för 21.co.uk

Svar från 21.co.uk

Hi J Holmes

Thank you for reaching out to us about this.

We kindly ask you to contact our customer service team, so they can look into this for you. While we do understand that this may come with waiting times, we would like to reassure you that we reply to every customer contact as soon as possible.

Thank you for taking the time to provide us with your feedback.

Kind regards!

Betygsatt 1 av 5 stjärnor

I don’t even know what to say

I don’t even know what to say. I am at a loss. Deposit £20 win £170. They are happy to take your money but refuse to pay out and just block your account. Please avoid this site. I have been on them for 2 days and getting no where

17 januari 2022
Omdöme utan inbjudan
Logotyp för 21.co.uk

Svar från 21.co.uk

Hi Charlotte

I apologize for any frustration caused, we understand that you are unhappy with the situation and we appreciate you bringing this to our attention.

I would like to reassure you that we are working hard to resolve any issues.

Please do note that our customer support team are working around the clock to eliminate any backlog and should you have sent an email, we will be in contact as soon as possible.

Thank you for your patience during this time.

Kind regards!

Betygsatt 1 av 5 stjärnor

Crappy casino..

Crappy casino... I'm still waiting on my 20 euros i tried depositing... Haha! Its probably a fraudulent one by the looks of the comments lol!

4 januari 2022
Omdöme utan inbjudan
Logotyp för 21.co.uk

Svar från 21.co.uk

Hi Marcin

Thank you for taking the time to post this review.

I apologize for any frustration caused, we understand that you are unhappy with the situation and we appreciate you bringing this to our attention. You may reach us at https://www.21.co.uk/support.

Please do note that our customer support team are working around the clock to eliminate any backlog and should you have sent an email, we will be in contact as soon as possible.

Thank you for your patience during this time.

Kind regards!

Betygsatt 1 av 5 stjärnor

Deposit funds 3 times and it is not…

Deposit funds 3 times and it is not credited to your gaming account then you get in touch with the customer support team they ask for proof of payment you forward that and then you wait it should be the other way round casino should know exactly what is going on with your account and payment I call that robbery I await a response disgruntled customer

28 december 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Do not use you've been warned

Do not use they let play for months then suspend your account asked for I'd and photo of bank card then still refuse now they want bank statements etc my bank statements are none of there business still refusing to pay out after giving I'd and bank card details what a joke no uk call number only email

22 december 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The Worst Online Casino out there.

The Worst Online Casino out there.
Tired to withdraw my money and struggled for over 2 weeks. Eventually after uploading my documents and chatting to Johnothan from their online chat team, blocked my account for breaching the terms and conditions??
I never even did anything wrong for them to block my account after I uploaded my verification documents.
They refunded me 80% of my funds and kept the different of my winnings.
Do not sign up!! Quick to deposit and have fun but extremely difficult to withdraw! Avoid, avoid, avoid!!!

19 december 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Longnstory short I won 1300£ on the…

Longnstory short I won 1300£ on the slots and wouldn't give to me saying that I was a fraud!!! As if i control the online slots wtffff.

Went to the courts through IBAS and won.

Hideous scumbags and their lawyer was trying to somehow connect me to relatives or friends working in the company!

18 december 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

This company intentionally blocks…

This company intentionally blocks withdrawals, and often does do by contravening Licencing Condition 17 (asking for documentation at the point of withdrawal). You can report this to the UK Gambling Commission as it is a very clear breach of code.

According to a 2018 ruling, it was established that users are legally entitled to both their deposit and winnings. You may therefore also sue for these items. Good luck.

11 december 2021
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Not sure how genuine it is

The games are good and the presenters are engaging. The speed of the games made me place bets that I might not have. I did notice that on my 3rd time of playing the live lightning roulette, when one of the presenters came on I am almost certain that it was a recording of a session he presented the previous time I played. All the other presenters although the same faces were new content though! The operation is very slick but I am doubting things now

10 december 2021
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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