Contract on block of apartments in Horley. Craig, and his team were very professional. I was awaiting a trim for my bedroom window, which was fitted by Craig today. He made sure, he ordered the corr... Se mer
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1st scenic replaced all of my windows today and I couldnt be more pleased with the whole service. From telephone calls from the office to book the appointment, to Craig, Harry and Charlie coming to d... Se mer
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1st Scenic replaced my windows and did a fabulous job. The team was professional, polite, and friendly throughout the entire process. Craig and his team were fantastic—my windows look great, and... Se mer
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I am sharing my experience here because I am honestly still in shock. David Shields from 1stscenic arrived at my house 30 minutes late for a quote, but instead of an apology, I was met with immediat... Se mer
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For great value double glazing and 1st class service, visit 1st Scenic. Based in Orpington, we're well placed to serve clients across Kent.
Kontaktuppgifter
35 - 37 High Street, BR60JE, orpington, Storbritannien
- +441689829600
- info@1stscenic.co.uk
- 1stscenic.co.uk
4,4
Utmärkt
29 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Contract on block of apartments in…
Contract on block of apartments in Horley. Craig, and his team were very professional. I was awaiting a trim for my bedroom window, which was fitted by Craig today. He made sure, he ordered the correct colour match. So a second visit was needed for this. On both occasions the team were great and worked well together. All very down to earth and any questions I had were answered. Craig kept me updated throughout the whole process. Likewise did the office. I can’t fault them in any way shape or form. Great guys.
Mireill
21 april 2026
Omdöme utan inbjudan
Svar från 1st Scenic
Dear Mireill,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that you had a positive experience with Craig and the team. It’s great to know that the additional visit to ensure the correct colour match for your bedroom window trim was handled to your satisfaction, and that the team’s professionalism, communication, and approach made the process a smooth one for you.
We’ll be sure to pass your kind comments on to Craig and the rest of the team—they’ll really appreciate it.
If there’s anything further we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Team 1St Scenic Ltd
Jamie and Luke first scenic
Jamie and Luke
Came and fitted our bathroom and bedroom window. Both very polite and professional.
Did a wonderful job and left it clean and tidy. Lovely.
13 april 2026
Omdöme utan inbjudan
Svar från 1st Scenic
Thank you so much for your kind words! We’re really pleased to hear that Jamie and Luke made such a positive impression. We’ll be sure to pass on your feedback to them—they’ll be delighted. Enjoy your new bathroom and bedroom windows!
Team at 1st Scenic Ltd
quality service
quality service, quick and simple, craig, harry and charlie was great and very polite. will recommend!
9 april 2026
Omdöme utan inbjudan
Svar från 1st Scenic
Hello Mr Banks
Thank you for your kind feedback and 5 star review.
We’re so pleased to hear you found the service quick and simple, and that Craig, Harry, and Charlie made a great impression. We’ll be sure to pass your comments on to them—they’ll really appreciate it.
As a small company your feedback and recommendation, means a great deal to us!
Great job!
1st scenic replaced all of my windows today and I couldnt be more pleased with the whole service. From telephone calls from the office to book the appointment, to Craig, Harry and Charlie coming to do the job everything was seamless.
The team arrived promptly and got to work, they chatted with my autistic son and made him feel at ease even with the loud noises, they were all kind and knowledgeable and got the job done quickly to a beautiful standard. They cleared up after themselves well which allowed me to enjoy the rest of my day. Absolutely loving my new windows and would 100% recommend 1st Scenic to anyone looking for new windows.
8 april 2026
Omdöme utan inbjudan
Svar från 1st Scenic
Hello Miss Cook,
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear how pleased you are with your new windows and the service you received from start to finish. It’s great to know that everything ran smoothly, from booking your appointment to the installation itself.
Craig, Harry, and Charlie will be especially pleased to hear your kind words. We’re really glad they were able to make your son feel comfortable during the process—that means a lot to us.
Thank you again for your recommendation. We hope you continue to enjoy your beautiful new windows!
Warm regards
All the team at 1st Scenic Ltd
Luke & Jamie 10 ***** 10/10
The guys doing my windows did work well together. However had to return 4 times to replace panel that was cut wrong a few times, and my window safety catch wasn't working in either windows, Craig said he'd sort it out for me but infact damaged the framework and had no intentions of fixing it but many excuses were made. I was told by Harry that all the living room windows don't have safety locks on ...????? So I contacted a few neighbours and ALL their windows had safety locks. So after I made a complaint the job has now been completed in less than 10 minutes and Luke and Jamie seem to be going round clearing up jobs that haven't been completed. I wished I'd left my review until they had totally completed so I'll drop my stars down for the fact that Craig had no intentions of repairing what he broke and was prepared to leave me with a damaged window... Luke and Jamie get 10/10. 5**** x 100 = THE BEST by a long chalk ...!! ...Well done Luke & Jamie 👌👏👏👏👏👏👏👏 😊 Great guys . .
2 april 2026
Omdöme utan inbjudan
Svar från 1st Scenic
Thank you for your detailed feedback—we really appreciate you taking the time to share your experience.
Firstly, we’re sorry to hear about the issues you encountered during the installation, particularly the need for multiple return visits. As all products are made bespoke to your window sizes, there can occasionally be supplier errors during the manufacturing process. That said, this is certainly not the level of service we aim to provide, and we fully understand your frustration.
Regarding the safety locks, this appears to have been a matter of terminology. Our windows are fitted with restrictor hinges, which is what did required attention on your living room window. We apologize for any confusion caused.
We’re pleased to hear that Luke and Jamie were able to resolve the outstanding issues promptly, and we’ll be sure to pass on your kind words to them—they’ll really appreciate the recognition. The additional jobs they attended were to replace a small number of glass units that had cracked during installation, which, while unfortunate, can occasionally happen.
Please be assured that your comments are taken seriously, and we will be addressing these matters internally to ensure better consistency and accountability across all our teams.
Thank you again for your honest feedback—it helps us to improve. If there’s anything further you’d like us to look into, please don’t hesitate to get in touch.
Kind regards,
1st Scenic highly recommended
1st Scenic replaced my windows and did a fabulous job. The team was professional, polite, and friendly throughout the entire process.
Craig and his team were fantastic—my windows look great, and I couldn’t be happier. They worked incredibly hard, completed the job quickly, and maintained a very high standard of workmanship.
Thank you again. I would highly recommend 1st Scenic to anyone considering new windows.
1 april 2026
Omdöme utan inbjudan
Svar från 1st Scenic
Hi Samantha,
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear how happy you are with your new windows.
It’s great to know that Craig and the team made such a positive impression and delivered both high-quality workmanship and a smooth experience from start to finish. I’ll be sure to pass your kind words on to them—they’ll really appreciate it.
Thank you again for choosing 1st Scenic and for your recommendation—it means a lot to us!
Kind regards,
The 1st Scenic Team
New windows
Craig, Harry & Charlie came to remove old windows and patio doors and fit new ones. They were very quick and also very nice and polite. They did a great job and tidied up after themselves. Definitely recommend.
30 mars 2026
Omdöme utan inbjudan
Svar från 1st Scenic
Thank you so much for your kind feedback! We’re really glad to hear that Craig, Harry, and Charlie made such a positive impression. It’s great to know you were happy with both the installation and the tidy-up afterwards. I’ll be sure to pass your comments on to the team—we as a company really appreciate it!
10 out of 10
I had Jamie and Luke do my windows and doors. I’m really happy with the service, very polite and friendly and cleaned up after themselves. Brilliant workmen ship and can’t fault anything. Would definitely recommend
27 mars 2026
Omdöme utan inbjudan
Svar från 1st Scenic
Hello Lisa
Thank you so much for your kind feedback! We’re delighted to hear you’re so happy with your windows and doors, and that Jamie and Luke provided such a polite and friendly service. It’s great to know their workmanship and clean-up met your expectations.
As a small company your feedback and recommendation really does mean a lot.
Upvc windows and doors.
Hi. I had 11 windows and 2 doors fitted by Craig And the boys Harry and Charlie. Got to say they done an excellent job neat and tidy work. They even done a great job of hoovering everything up. 👀. Thanks lads. Sean.
23 mars 2026
Omdöme utan inbjudan
Svar från 1st Scenic
Hello Mr Kemp,
Thank you so much for your kind feedback! We’re really pleased to hear you’re happy with the installation and that Craig, Harry, and Charlie took great care with both the work and the clean-up. I’ll be sure to pass your comments on to them—they’ll really appreciate it as do we as a small company. It means a lot.
Brilliant experience
Brilliant experience. Over the moon with my new windows
Totally recommend these guys. Craig the fitter, Charlie and Harry the labourers. All very respectful of our home and the fact that I was working. Everything was left spotless and finished to a high standard.
20 mars 2026
Omdöme utan inbjudan
Svar från 1st Scenic
Hello Charlotte, Thank you so much for your kind words! We’re delighted to hear you’re over the moon with your new windows.
Craig, Charlie, and Harry will be really pleased to know their hard work and care made such a positive impression. It was a pleasure working in your home, and we truly appreciate your recommendation.
If you ever need anything in the future, we’re always here to help!
Fantastic! 5 star experience
Absolutely fantastic experience! I couldn’t be happier with my new window. The team at 1st Scenic were exceptionally friendly, knowledgeable, and professional throughout the entire process. Every step, from consultation to installation, was seamless and stress-free. Truly a five-star service from start to finish. Highly recommended. Next stop… my kitchen window!
4 mars 2026
Omdöme utan inbjudan
I am sharing my experience here because…
I am sharing my experience here because I am honestly still in shock. David Shields from 1stscenic arrived at my house 30 minutes late for a quote, but instead of an apology, I was met with immediate anger. He was extremely rude because I hadn't pre-arranged a parking space for his brand-new BMW X5.
He demanded that I pay for any parking ticket he might receive, and I agreed just to keep the peace. However, when he parked in front of my neighbor’s house, I kindly asked if he could move it to the front of my own house to avoid upsetting the neighbors. Without a single word, Mr. Shields simply got back in his car and drove away. I was left standing there, completely stunned, watching him disappear. I felt so dismissed and helpless on the street. It was a truly terrible and unpleasant experience.
2 mars 2026
Omdöme utan inbjudan
Svar från 1st Scenic
Thank you for taking the time to share your experience. Firstly, we’re sorry to hear that you’re unhappy with our service.
Our appointment times are always approximate, as delays can sometimes occur due to traffic or earlier bookings overrunning.
Having spoken with David, he does recall the situation differently. On arrival, he was advised that parking on the drive wasn’t permitted, despite there appearing to be space available. When he parked on the road, concerns were raised about a potential parking ticket, and when this couldn’t be resolved, he moved the vehicle again. After parking near a neighbour’s property, it became clear this also wasn’t suitable. At that point, David explained that without a safe and appropriate place to park, he would be unable to remain and carry out the quotation.
If parking is limited or unavailable, we do kindly ask that customers let us know in advance when booking so we can make suitable arrangements ahead of time.
That said, we’re sorry this situation led to a frustrating experience for you and appreciate you bringing it to our attention.
Excellent workmanship
Excellent workmanship
Excellent communication
Would highly recommend
Totally professional
3 november 2025
Omdöme utan inbjudan
Svar från 1st Scenic
Thank you so much Kirstie for your wonderful feedback! We’re delighted to hear that you were happy with our workmanship and communication. It was a pleasure working with you, and we truly appreciate your recommendation. If you ever need anything in the future, we’re always here to help.”
Brilliant service from start to finish
Brilliant service from start to finish. I went into the showroom and met Dave Shields who was able to talk me expertly through the colours and finishes making it all so easy. On installation, the fitting team were faultless - quick, efficient and tidy. They talked me through the process, installed my new door. Which has transformed the front of my house!
Couldn’t have asked for a better service.
17 november 2025
Omdöme utan inbjudan
Svar från 1st Scenic
Hello Mrs Nolan, We are so pleased to hear you are happy with your new door and all of our services provided. As we are a small local company we really do appreciate you taking the time to leave this review and will certainly pass on you feedback to our install team. With massive thanks all the team at 1st Scenic Ltd
Svar från 1st Scenic
Good afternoon, We are truly sorry and disappointed to hear that you have been unhappy with our service. We take your feedback very seriously and will ensure it is forwarded throughout our teams. Please accept our apologies for your negative experience.
Kind regards
Great new front door
Great quotation, surveying and fitting teams and done to agreed schedule and cost. Looks so good and now draft-free and dramatic sound proofing from the nearby road
21 februari 2025
Omdöme utan inbjudan
Svar från 1st Scenic
Hello Mr Gadd, Good to hear we have met all your requirements and you have been happy with our service. As a small local independent company your opinion is really important to us and we are grateful for you taking the time post this review.
Many thanks Team 1st Scenic Ltd.
An absolute 💯 positive experience with…
An absolute 💯 positive experience with this company.
Very kind people from Debbie from admin to Sam whom I discussed the entire process.
Sam and Lou installed out back door and flag window. Did a really clean and neat job.
Definitely will use this company again.
Thank you for everything!
8 januari 2025
Omdöme utan inbjudan
Svar från 1st Scenic
Hello Miss Szucs, So pleased to hear you are happy with our product and service. Thank you very much for taking the time to send us your review, it really is appreciated.
Top job
Absolutely without shadow of doubt a brilliant company. I’m am so pleased with everything from initial quote right through to the fantastic installation by Sam and Luke. They did an outstanding job not a mark inside or out, you wouldn’t know they have been here. Also to add the look and quality of the product is fantastic.
23 september 2024
Omdöme utan inbjudan
Svar från 1st Scenic
Hello Mrs Dilkes, We are so pleased to hear you are happy with your product and all of our services provided. As we are a small local company it really means a lot that you have taken the time to leave this review. We will certainly pass your comments on to Sam and Luke. With massive thanks all the team at 1st Scenic Ltd
great customer service and fitters
We had a very good experience with this company, from the sales, very knowledgeable and calm person that didn't insist on the sale, to a very good team of fitters. Our door looks incredible, just what we need!
8 mars 2024
Omdöme utan inbjudan
Svar från 1st Scenic
Thank you so much for taking the time to send a review on our company and service. To have your feedback on your experience and to know that you are happy with your product and our works is greatly appreciated.
Excellent installation and service
Our installation was a new composite front door with side lights, and a new glazed porch door with side lights. We are very pleased with it - it looks smart and has completely transformed the entrance to our home. We received excellent service throughout the process, from Dave in Sales, through Debbie in Admin and our fitters Steve and Eamonn. Many thanks for doing such a good job.
2 februari 2024
Omdöme utan inbjudan
Svar från 1st Scenic
Hello, Thank you so much for your kind feedback, it is much appreciated. We hope you continue to enjoy your new Porch and Front doors, if we can be of any further assistance please do get in touch!
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