1pbroadband Omdömen 

previously I had normal broadband service from this company, about a year ago I decided to improve this service to fibre, this I very much regret I am paying for Netflix which nowadays I do not get to watch because 1p broadband cannot appear to connect to, I have also lost the ability to correctly centre the g mail pages on the screen. I give up,sadly unless they sort this mess out I will be forced to find another provider.

A simple and informative experience. Broadband changed on time and without issue.
So far, so good.

Had a bit of trouble at first but Open Reach was organised and my previous supplier had switched off the feed, which was quickly sorted by the person from Open Reach.
Works well for my purposes and download speed averages about 72.6mps, which seems to be around the normal rate around here because full fibre is unavailable. Not that I need any faster. Had a couple of days when broadband seemed to reboot itself early morning. No idea what caused it, but has been fine ever since. Quite happy so far. Not sure what'll happen when BT switches landline to internet, but that's just me.
Overall excellent at the moment.

the internet works well, bit short on range though.

Patient, time to explain things and quick to deal with answering calls and dealing with challenges.

We have been with 1pbroa4dband for over 12 months. The date of moval whent smoothly. They allowed me keep my phone number. We are on an 18 month no price rises contract which is why we chose 1p. Who wants 8, 13 & 9% increases on fees over a two year deal not us.
We have never needed tech support to date. I am wondering what will happen during the no sell period due to copper wire replacement to fibre. I have seen a slight price rise on the webpage for true fibre.
The router and allows me to add a different supplyer booster for the other part of the house.
Billing is monthly via email to remind the account holder a direct debit will be leaving their bank.
Phone calls are optional. We mainly use the phone for incoming calls for family. Caller I'd is standard.

The transfer happened easily, the new router appears to work well and was easy to configure for several devices which needed to have fixed It's. The speed seems yo be about 20% faster than my previous SIP.

Direct phone contact with clear information and advice. Seamless installation process.

First of all on changeover day I was supposed to receive notification when the engineer had performed the changeover along with sign in details. This was not received. I had to self configure the router using my own experience. A novice would have no chance.

Secondly the service clearly states, "We'll take care of everything for you from start to finish, including contacting your current supplier to cancel your service with them."

However this did not happen leaving me with two broadband subscriptions to pay. On querying this I received this response in an email, "I can see that you have moved over to our fibre service, at the moment we are not able to cancel service with previous providers if a customer opts for this option."

So overall not a great experience and certainly not what they promise on their website.

I have been with 1pMobile for last 5/6 years and never had a problem with them, so when moving house recently i decided to give their broadband a go as my previous provider was unable to supply broadband and phone at my new address.
I advised 1p of the date I was moving in, and the line was up and running on the day I moved.
It has been a month since connection and not had any issues at all.
Overall very happy with the service.

I've been using 1pbroadband for about 1 month now - the changeover process was easy - the router is not as good as previous ones I've had. Speeds and stability are good but I have some poor reception wifi areas in the house. Overall I'm pleased with the service so far.

Very easy to do and completly seemles transfer.

I did not get an email to say my account had gone live and when I tried to get through to tech as my router wasn’t working it took two days before I spoke to anyone otherwise you could of got 5 stars

Very happy indeed. I have transferred from Plusnet to 1pBroadband which went smoothly, with excellent communications of the process. Transfer was spot on time, the 9th October 2023. 1pBroadband is giving exactly the same speed as previous provider (66Mbps download and 18Mbps upload) but with a significant financial saving.
My router initially would not connect automatically. A quick call to Tech Support who instructed me to carry out a re set by pushing a paper clip into the re set hole and it immediately connected up online. I had another issue caused by Openreach which 1pBroadand promptly contacted Openreach to fix. Openreach had connected my phone line to the wrong phone number instead of my number. Openreach attended my home the very next day and identified the error, he went to the local exchange and my phone line was working correctly in 20 minutes.
Cannot fault 1pBroadband, Openreach could have made the error with any other broadband provider. Not the fault of 1pBroadband, their response was superb. Thank you 1pBroadband.

We were away when our new broadband supplier took over but there was no problem at all.

I am with 1P mobile & they been great. So i went with 1P broadband. At 1st it took 4 days to reply to an email, but i still went ahead. The changeover needed 3 calls to the help line that they advertise as 24/7, it isn't & cuts you off after one minute of ringing. Also sounds like you are talking to someone in a cave.The router they supply is rubbish & at least a 1/3 of things that worked via wifi
with my talktalk router didn't work because of a very week signal. I ended up having to buy a descent wi-fi router to solve it at another cost of £100.00.

did not provide Broadband speed stated going through 14 day cooling period and cancelled.
rang over 100 times,
NO ONE answers any lines
or engaged or auto leave message system
use online chat if need to chat but they not much help.
chat only available monday to frday and 9 to 5
worst experience ever had