1310 Omdömen 191

Awful...Just awful.. unfortunately I have been in a 18 month contract with these since moving house. I have been on the 450/450 package at it is far worse than BT 150. The highest speeds I've had have been mid 100's. Although this is when you can actually get on the internet. For the past 6 months we've not had internet before 10am in the morning. I run a business,as well as full-time work, and it just got to the point I had to go somewhere else to get online to work. My advice is stay clear..but it's your money if you wish to waste it.

Have been with 1310 for about 5 years. Have been very satisfied with the service from original installation, normal operations and with customer support. On the rare occasions I’ve had a problem (due to router failure) 1310 have identified and fixed the problem very quickly. On a daily basis I get close to maximum upload and download speeds for my package. Everyone tends to focus on download speeds but if, like me, you backup photos and videos to the cloud upload speed is really important. With 1310 I get the same upload speed as download speed so my backups are completed quickly. Also, they don’t “throttle” back the speed during busy periods so I can rely on the performance 24 x 7. Thoroughly recommend 1310.

Great personal service with a local business. Highly recommended.

Very personalably and polite. Quick smooth process.

Ok nice quick sign up

CEO is a bit of a bum bat but the rest of the team are faultless

Within 3 weeks of ordering my service I’ve had installation today. Tim and Matt arrived at the time I was given as an estimate, installed everything very promptly and left me with a great experience. Thanks so much. Special thanks to Tim who helped with mesh setup, I’ve now got ‘proper’ broadband speeds throughout my property. Highly
Recommend

First class In every way.
This company is simply the gold standard in broadband providers. Fair pricing, superb service, great communication, reliable connection. What more could I want

Awful service - can never get through to an engineer. Terrible. DO NOT USE 1310!

Had issues at the start but throughout the customer service/support is brilliant and very happy now with resolution.

I’m on a symmetrical 900Mbps connection. Can’t complain on the speed, which is amazing and as it advertised.
Their customer services are also fabulous and I’ve always got mine questions answered the next day.
The only downside is the drop offs look too frequent to me.

Customer service is shocking i pay for 950mbps upload and downlaod speed i get 100 mbps download and 11.0 upload so just 0.9% of the service i pay for been asking for 6 months pluss for somone to come sort it just get emails and instutions how to do it i pay for tge best one they offer shocking service i will be leaving very soon

Excellent customer service making sure my problem was dealt with in an efficient manner and was resolved to a high standard

Speeds bounce up and down and I think the router also struggles with the number of connected devices now. Thinking of switching to starlink due to noise from the teenage kids.

Don’t do it. Terrible customer service. It’s everyone else’s fault but their own! The broadband service is substandard and barely works. I would honestly steer clear of this outfit of cowboys!

super nice fast internet very good service

On the initial connection to my house the 1310io team went above and beyond to get us connected. Cannot speak highly enough of them.

Since then the service is reliable and when there have been the inevitable outages they have sorted things promptly.

Highly recommend!

I’ve been using the 1310 for a year now and have had no issues. During my initial setup, I contacted customer support and they were very helpful and responsive.

Always a great personal service

Uninterrupted service, no problems