Well Pharmacy Omdömen 

36 374
TrustScore 4.5 av 5

4,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into p... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Made contact with well though their app, placed order for my prescription, received email promptly explaining that they need to contact my GP, shortly followed by another email saying my request has b... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Really good service, specific medication requests (e.g. brand or format) are usually acknowledged and fulfilled. Ideally order tracking should be more precise... its slightly vague until its on the... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The company is committed to their customers., they are happy to guide you through the process giving you the feeling of being supported. They ensure you have every information you're required to hav... Se mer

Företaget har svarat

Företagsinformation

  1. Onlineapotek
  2. Apotekshandel

Skrivet av företaget

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Skrivet av företaget


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

36 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(36 374)

5 026 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

So easy to order either via surgery or…

So easy to order either via surgery or well websites and medication arrives promptly and well packaged.Also usually a couple of days before ready for collection at my local well pharmacy!

21 augusti 2026
Logotyp för Well Pharmacy

Svar från Well Pharmacy

Thankyou for the positive review!
Kind Regards
Well Pharmacy

Betygsatt 5 av 5 stjärnor

Good service

Nearly always problem free and when it’s not they deal with the problem (usually caused by the doctors surgery) quickly and efficiently. If you chat with them they answer quickly.

20 augusti 2026
Logotyp för Well Pharmacy

Svar från Well Pharmacy

Thankyou for the positive review!
Kind Regards
Well Pharmacy

Betygsatt 4 av 5 stjärnor

Delivery fine

Delivery fine, tele staff good, only downside was having to type in every Item on our prescriptions and make sure we found the right item

18 augusti 2026
Logotyp för Well Pharmacy

Svar från Well Pharmacy

We appreciate your feedback. We understand that manually entering prescription items can be time-consuming, and we are actively looking into ways to streamline this process for a smoother experience.
Kind Regards
Well Pharmacy

Betygsatt 3 av 5 stjärnor

Slow delivery

20 augusti 2026
Logotyp för Well Pharmacy

Svar från Well Pharmacy

If you would like to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy

Betygsatt 5 av 5 stjärnor

Easy to order

Easy to order, always delivered on time

17 augusti 2026
Logotyp för Well Pharmacy

Svar från Well Pharmacy

Thankyou for the positive review!
Kind Regards
Well Pharmacy

Betygsatt 3 av 5 stjärnor

not letter box friendly

the idea to have medicine delivered to your door id to have them issued in a packaging that fit through your letter box not a huge cardboard box left outside or with a neighbour

20 augusti 2026
Logotyp för Well Pharmacy

Svar från Well Pharmacy

If you would like to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy

Betygsatt 5 av 5 stjärnor

Great service

Great service. Always keeps me on track when I need to re new my medication. Delivery is in stronger package & if there any issues it is dealt with quickly. ..Things have improved greatly from a few years ago. So glad I stuck with Wells.

20 augusti 2026
Logotyp för Well Pharmacy

Svar från Well Pharmacy

Thankyou for the positive review!
Kind Regards
Well Pharmacy

Betygsatt 4 av 5 stjärnor

Dodgy start.

Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into place. First order arrived before time and correct. The service will help me avoid a 12 mile round trip for meds.

19 augusti 2026
Logotyp för Well Pharmacy

Svar från Well Pharmacy

We appreciate you taking the time to share your experience. We understand that the initial online setup was challenging, and we apologize for any frustration that caused. We are glad to hear that everything eventually fell into place and that your first order arrived correctly and ahead of schedule. We are always working to improve our processes for a smoother experience.
Kind Regards
Well Pharmacy

Betygsatt 1 av 5 stjärnor

Have not received my medication yet

Have not received my medication yet

20 augusti 2026
Logotyp för Well Pharmacy

Svar från Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Betygsatt 5 av 5 stjärnor

I recommend well

I recommend well
When I place an order the tablets arrive within days.

one criticism is should you require a new drug the tendency is for well to ignore it.

17 augusti 2026
Logotyp för Well Pharmacy

Svar från Well Pharmacy

Thankyou for the positive review!
Kind Regards
Well Pharmacy

Betygsatt 5 av 5 stjärnor

I've had problems in the past most my…

I've had problems in the past most my fault but we'll sorted them out thank you well

19 augusti 2026
Logotyp för Well Pharmacy

Svar från Well Pharmacy

Thankyou for your positive feedback!
Kind Regards
Well Pharmacy

Betygsatt 1 av 5 stjärnor

The worst experience

The worst experience. Hideous from start to finish, trying top get medication for over a month -- two missing prescriptions at the shop front and then when I was told to switch to the online service to fix the problem. They regularly mess about like this with my partner's medication, too.

As far as the GP was concerned, the system showed two filled prescriptions. Well didn't fill them, didn't bother to tell me they didn't have stock, didn't bother ordering it. Online, the said my order was filled and charged me, said it was being prepared and would be sent on the day I rang to check. The next day, it hadn't been sent so I rang again. Only after that did I find they didn't have it in stock.

Despite explaining the need was urgent and I had run out, every step went wrong, required me to make multiple calls and send several emails. Now I have to travel without the prescription.

Good think it's not keeping me alive or I'd be six feet under!

20 augusti 2026
Omdöme utan inbjudan
Logotyp för Well Pharmacy

Svar från Well Pharmacy

We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222, our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy

Betygsatt 5 av 5 stjärnor

The company is committed to their …

The company is committed to their customers., they are happy to guide you through the process giving you the feeling of being supported. They ensure you have every information you're required to have thereby making the process simple and easy.

19 augusti 2026
Logotyp för Well Pharmacy

Svar från Well Pharmacy

We're so happy to hear that our commitment to guiding you through the process and providing all necessary information made your experience simple and easy. Thank you for your kind words!
Well Pharmacy

Betygsatt 2 av 5 stjärnor

Much confusion about things I ordered……

Much confusion about things I ordered… I need meds not endless questions.. re ordered using nhs app

28 juli 2026
Logotyp för Well Pharmacy

Svar från Well Pharmacy

If you would like to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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