Great company- delivered on time. One tile obviously broken before we had actually touched them - photographed and advised them. A few more broken ones found as tiling commenced but time mountain have... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Floor tiles ordered and delivery scheduled for a Friday, haulage company rang Friday to say they had a problem so agreed to deliver on Saturday. Saturday nothing, numerous calls to both carrier and... Se mer
Företaget har svarat
I wanted to order three sample tile from the Tile Mountain but my browser wouldn’t let me. I went on to chat to Rabin Idees and advised me to use a different browser, as I’m not very tech savvy he h... Se mer
I placed an order and arranged for delivery 48 hours later. The next day I needed to add something to the original order. I called Customer Services and thanks to the brilliant Maryam, everything was... Se mer
Företagsinformation
Om Tile Mountain
Skrivet av företaget
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Skrivet av företaget
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Kontaktuppgifter
Connaught Street, ST6 5TQ, Stoke-on-Trent, Storbritannien
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Utmärkt
41 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Overall good.
Delivery itself is pricey but good stuff and came on time. I'd order again.
3 december 2025
Most satisfying experience
Excellent showroom and staff have great knowledge of their wares.
19 augusti 2026
The salesmen were super friendly and…
The salesmen were super friendly and helpful. We love how the tiles look in our new bathroom
2 januari 2026
Samples arrived very quickly
25 augusti 2026
QUICK SERVICE ORDER ARRIVED EARLY LUCKY…
QUICK SERVICE ORDER ARRIVED EARLY LUCKY MY WIFE WAS HOME NEVER GOT 2 HR WINDOW .1 DAMAGED PACK BUT WAS REPLACED QUICKLY SO OVERALL A GREAT SERVICE AND PRODUCT
25 augusti 2026
Very happy with the service
Very happy with the service. I ordered tiles that were not in stock. The team reached out promptly and offered me an alternative which was very helpful!!
The staff who served me was Seemab.
Very happy with the service thank you.
15 september 2026
Omdöme utan inbjudan
Tiles were delivered quick and look…
Tiles were delivered quick and look good! But the specific everlast sand concrete tiles that I ordered broke really easily, the fitter struggled to cut and lay them without breaking.
25 augusti 2026
Placed the order
Placed the order, updated about the delivery and it was on time. Slabs are good quality and packaged well. Delivery driver helpful
1 september 2026
Samples sent quickly and well packed.
Samples sent quickly and well packed. Good quality
1 september 2026
Good range of choice.
Needed to choose a large quantity of interior and exterior tiles. It is difficult to choose from the internet as I like to see the tile up close for the actual colour and feel the texture etc. At Tile Mountain you can do just that, and there’s a good choice. The staff were very helpful and we got quick delivery.
When they deliver there’s a large pink notice that says breakages must be reported within 24 hours. If you have a large delivery that’s impossible. But on phoning customer service it was extended to 5 working days.
I’ve taken off a star because I got very excited about 3 particular outside tiles, but they were not priced. On enquiring we found out that unpriced tikes means they’re discontinued. Very frustrating! Take them off show if they’re not available.
1 september 2026
In our large order we found three…
In our large order we found three broken tiles. I got in touch and dealt with Misbah Jabeen who sorted the problem out. She was very professional in her dealings.
11 september 2026
Omdöme utan inbjudan
Didn’ like the driver leaving pallet at…
Didn’ like the driver leaving pallet at top of road as my husband and I are 83yrd and had to ask neighbors to bring to the house
24 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Tilemountain themselves are fine as are…
Tilemountain themselves are fine as are products and pricing. But why they use a delivery firm stuck in the 90's is beyond me. No live tracking, am or pm slot only, long list of what they won't do etc, text messages that don't materialise when supposed to. Just really sub par delivery service and experience ruined by the carriers.
1 september 2026
Svar från Tile Mountain
Hi Tim,
We’re pleased that your experience with Tile Mountain itself has been positive, but we’re very sorry that the delivery service has impacted your overall experience.
We appreciate how frustrating it can be when the level of communication and tracking available doesn’t provide the reassurance or visibility you expect while waiting for an order.
We’ve reached out to you directly to discuss your experience further, and your feedback regarding the delivery service will also be taken on board.
Best wishes,
The Tile Mountain Team
Great tiles but terrible delivery man…
Great tiles but terrible delivery man who did not know location, demanded to be met downstairs and just complaint
25 augusti 2026
I wanted to order three sample tile…
I wanted to order three sample tile from the Tile Mountain but my browser wouldn’t let me. I went on to chat to Rabin Idees and advised me to use a different browser, as I’m not very tech savvy he has ordered them for me. Great service and looking forward to receiving my samples.
I have used the Tile Mountain previously and their service is excellent.
14 september 2026
Omdöme utan inbjudan
Fine, I’ll review the order.
Honestly, I’m writing this out of frustration from the amount of emails that I’ve had asking to rate this company.
Firstly I ordered five radiators and randomly three turned up. I had to chase the other two a couple of days later which held my plumber up. They were kind enough to send it on a next day delivery which was fine but I was a little bit frustrated that I had to chase them despite when I ordered the radiator were showing as in stock online
31 augusti 2026
Svar från Tile Mountain
Hi Josh,
We’re very sorry for the frustration and inconvenience you experienced with your order.
Following our conversation, we identified that the order relates to one of our sister companies. We’re pleased we were still able to discuss your concerns directly and provide a resolution that you were happy with.
We appreciate the opportunity to help put things right.
Best wishes,
The Tile Mountain Team
Excellent Service
I only ordered a sample but it came as informed when I decide to start the wall cladding I will definitely use Tile Mountain
24 augusti 2026
Tiles where broken Iv sent pictures to…
Tiles where broken Iv sent pictures to urself last week and you have ask for more pictures
I stated my frustration in the email saying my wife is heavenly pregnant and this is now put massive delays on the renovation
31 augusti 2026
Svar från Tile Mountain
Hi Nathan,
We’re very sorry for the frustration and inconvenience caused by the damaged tiles and the additional information you were initially asked to provide.
We have since reviewed your concerns directly and are pleased that we were able to provide a resolution that you were happy to accept.
We appreciate the opportunity to put things right and hope the resolution provided has helped improve your overall experience with Tile Mountain.
Best wishes,
The Tile Mountain Team
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